Job summary
The Imaging Department are looking to recruit a motivated and aspiring Team Leader to lead and support the reception staff within the Imaging Department.
We are looking for a proactive individual to join our team, within a fast-paced environment. You will support the Bookings Office and Reception Manager. You will be required to communicate effectively with patients, admin staff, as well as clinical leads, so it is important to be articulate, polite and compassionate.
UHB see over 27,000 patients every month. We carry out a wide variety of diagnostic investigations including MRI, CT and Ultrasound.
The successful candidate will be required to show they are a dynamic and well-organised individual, with excellent communication skills with an eye for detail.
Main duties of the job
Attached you will find the personal specification document which provides more detail about the essential and desirable skills and the experience required for this role. Please review this when completing your application.
As part of the role, the successful candidate will be responsible for leading a small team of receptionists within the Imaging department, who work between the hours of 0730 to midnight, providing an effective and efficient service of supporting patients and colleagues.
The successful candidate needs to demonstrate they have the skills to liaise with patients in a compassionate manner and with colleagues at all levels, in a professional manner.
They will be required to work closely with the Bookings Office & Reception Manager and the Radiographer Modality Team Leader to provide a proactive service within the Imaging Department.
The department delivers a 7 day service across 12 hours and it is therefore necessary for staff to work flexibly including at the weekend.
The successful candidate will be required to work 37.5 hours per week.
To discuss this post or to arrange a visit, please contact Kalvinder Bains (Imaging Bookings Office & Reception Manager) on 0121-371-2338.
About us
University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value and feels valued. We do this by developing compassionate and culturally competent leaders, being values driven in all that we do and by creating a welcoming and inclusive workplace that thrives on the diversity of our people. As such we want to attract and recruit talented individuals from all backgrounds, and for each of you to feel supported for the diversity you bring, to achieve your full potential. For those staff with a disability, including physical disability, long term health condition, mental health or neurodiverse condition, this also means being committed to making reasonable adjustments needed for you to carry out your role.
Job description
Job responsibilities
*Please Note : For a detailed job description for this vacancy, please see attached Job Description*
Job description
Job responsibilities
*Please Note : For a detailed job description for this vacancy, please see attached Job Description*
Person Specification
Qualifications
Essential
- *Good General Education (e.g. GCSE English and Maths A-C GCSE LEVEL 9-4
- *Business Administration NVQ level 3 or equivalent
- *experience in an administrative environment
Experience
Essential
- *Experience of dealing with the Public/Customer service experience
- * Experience of working in a Secretarial/Administrative role with a proven track record of problem solving
- *Experience of working with a range of Microsoft Office packages (e.g. Word, Excel, and Outlook)
- *Experience of using IT systems
- *Good Organisational skills
- *Able to use own initiative and deal with the unpredictable
- *Able to work under pressure and to multi-task.
- *Able to work to deadlines.
Desirable
- *Previous experience of transcribing formal minutes
- * Experience of working in a busy environment
- *Experience of working in Healthcare
Additional Criteria
Essential
- *Knowledge of dealing with non-routine issues such as problem solving for an area of work
- *Good communication / customer care skills both written and verbal demonstrating sympathy and compassion.
- *Good keyboard/ IT skills
- *Good organisational skills and ability to multitask.
- *Good time management skills
- *Ability to deal professionally with enquiries from staff, patients, and visitors.
- *Understand confidentiality and apply the principles in everyday working practice.
- *where there are predictable interruptions to the work pattern
- *Ability to deal with stressful situations and sensitive issues.
- *Ability to pay attention to detail.
- *Work effectively and flexibly as part of a team to meet the needs of the services.
- *Confident in dealing with people at all levels.
- *Must be able to demonstrate an understanding of equality and diversity.
- *Mature open and flexible approach to work
- *Demonstrates care and compassion.
- *Good inter-personal and communication skills.
- *Good organisational skills
- *Ability to travel to multiple sites.
Desirable
- *Ability to work under pressure and deal with stressful situations.
Person Specification
Qualifications
Essential
- *Good General Education (e.g. GCSE English and Maths A-C GCSE LEVEL 9-4
- *Business Administration NVQ level 3 or equivalent
- *experience in an administrative environment
Experience
Essential
- *Experience of dealing with the Public/Customer service experience
- * Experience of working in a Secretarial/Administrative role with a proven track record of problem solving
- *Experience of working with a range of Microsoft Office packages (e.g. Word, Excel, and Outlook)
- *Experience of using IT systems
- *Good Organisational skills
- *Able to use own initiative and deal with the unpredictable
- *Able to work under pressure and to multi-task.
- *Able to work to deadlines.
Desirable
- *Previous experience of transcribing formal minutes
- * Experience of working in a busy environment
- *Experience of working in Healthcare
Additional Criteria
Essential
- *Knowledge of dealing with non-routine issues such as problem solving for an area of work
- *Good communication / customer care skills both written and verbal demonstrating sympathy and compassion.
- *Good keyboard/ IT skills
- *Good organisational skills and ability to multitask.
- *Good time management skills
- *Ability to deal professionally with enquiries from staff, patients, and visitors.
- *Understand confidentiality and apply the principles in everyday working practice.
- *where there are predictable interruptions to the work pattern
- *Ability to deal with stressful situations and sensitive issues.
- *Ability to pay attention to detail.
- *Work effectively and flexibly as part of a team to meet the needs of the services.
- *Confident in dealing with people at all levels.
- *Must be able to demonstrate an understanding of equality and diversity.
- *Mature open and flexible approach to work
- *Demonstrates care and compassion.
- *Good inter-personal and communication skills.
- *Good organisational skills
- *Ability to travel to multiple sites.
Desirable
- *Ability to work under pressure and deal with stressful situations.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
