Band 2 Appointments Co-ordinator
The closing date is 23 June 2025
Job summary
An exciting opportunity has arisen to join the busy Appointments Centre for University Hospitals Birmingham which includes Heartlands Hospital, Good Hope Hospital, Queen Elizabeth and Solihull Hospital as an Appointment's Co-Coordinator.
These posts are full time hours per week 37.5 Weekly Pattern: Monday to Friday 12pm till 8pm. If you require part time hours, we are also advertising for part time and evening positions, please see separate job advert to apply. We are currently seeking motivated individuals to join our Appointment Centre. The successful candidate will be responsible for booking and coordinating appointments for patients across all of our sites. Working as part of a team, you will be responsible for ensuring patients referrals and appointments are processed efficiently and effectively.
Main duties of the job
Key Responsibilities are:
Work collaboratively as part of an integrated team
Strictly adhere to Caldicott guidelines and the Data Protection Act.
Booking and coordinate appointments for patients using our hospital's scheduling system.
Liaise with patients, doctors, and other healthcare professionals to ensure all slots are fully utilized.
Monitor clinic capacity for available appointments in a timely manner.
Maintain accurate and up to date records of patients appointments and related information.
Provide excelled customer service to patients, their family members and colleagues by addressing and resolving queries in a timely manner.
Follow Standard operating procedures and adhere to compliance regulations.
Organize own day-to-day work tasks showing an ability to priorities in order to achieve set timescales
Undertake work that has been prioritized by the Supervisor / Line Manager.
Scan information onto the Trust IT systems
Work within and keep up to date with National and Trust legislation, guidelines, policies, procedures, protocols and code of conduct relating to own role
Participate in and contribute to the effective introduction of new systems and initiatives leading to the improvement and development of patient services
Be responsible for confidentiality in line with Trust policy and procedures
Prepare and scan information onto the Trust IT systems
About us
University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value and feels valued. We do this by developing compassionate and culturally competent leaders, being values driven in all that we do and by creating a welcoming and inclusive workplace that thrives on the diversity of our people. As such we want to attract and recruit talented individuals from all backgrounds, and for each of you to feel supported for the diversity you bring, to achieve your full potential. For those staff with a disability, including physical disability, long term health condition, mental health or neurodiverse condition, this also means being committed to making reasonable adjustments needed for you to carry out your role.
Details
Date posted
20 June 2025
Pay scheme
Agenda for change
Band
Band 2
Salary
£24,169 to £24,169 a year
Contract
Permanent
Working pattern
Full-time, Flexible working
Reference number
304-9001594
Job locations
163 Yardley Green
163 Yardley Green Road, Bordesley Green
Birmingham
West Midlands
B9 5PU
Employer details
Employer name
University Hospitals Birmingham NHS Foundation Trust
Address
163 Yardley Green
163 Yardley Green Road, Bordesley Green
Birmingham
West Midlands
B9 5PU
Employer's website
https://www.uhb.nhs.uk/jobs.htm (Opens in a new tab)
Employer contact details
For questions about the job, contact:
Supporting documents
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