University Hospitals Birmingham NHS Foundation Trust

Band 3 Quality Coordinator/Administrator

The closing date is 03 July 2025

Job summary

The post holder is a key member of the Facilities and Sterile Service Decontamination/CEDU team and is expected to ensure that high quality administrative and secretarial support is provided at all times whilst enabling and supporting the management teams in both these areas.

The successful candidates will need to have gained previous experience of dealing with Quality systems and general secretarial/administration duties to enable them to assist both; the CEDU Manager in achieving BSI accreditation and supporting the Trust Decontamination Manager.

The position is 37.5 hours per week, with a possible weekend (due to Audit)

Main duties of the job

The post holder is a main point of contact for the Decontamination Senior Management team at Heartlands Hospital, Solihull Hospital & Good Hope Hospital and the Sterile Service Department.

The role will include providing joint on-site general administrative support to the Head of Decontamination and Head of Contracted Service; dealing with all relevant queries and complaints whilst ensuring they are responded to in a timely manner.

The post holder will support the Quality Coordinator in maintaining the Quality Management System in CEDU at Heartlands Hospital, Solihull Hospital & Good Hope Hospital ensuring that relevant policies and procedures adhere to the British Standard for Medical Devices. They will also be responsible for administering and authorising the Trust finance and procurement systems. This includes administering revenue payments to suppliers for Sterile Service Decontamination/CEDU team.

They will be expected to prioritise their own workload, work independently within the Sterile Service Decontamination/CEDU teams.

About us

University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value and feels valued. We do this by developing compassionate and culturally competent leaders, being values driven in all that we do and by creating a welcoming and inclusive workplace that thrives on the diversity of our people. As such we want to attract and recruit talented individuals from all backgrounds, and for each of you to feel supported for the diversity you bring, to achieve your full potential. For those staff with a disability, including physical disability, long term health condition, mental health or neurodiverse condition, this also means being committed to making reasonable adjustments needed for you to carry out your role.

Date posted

19 June 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,169 to £25,674 a year

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

304-9008275

Job locations

Trustwide

Mindelsohn Way

Birmingham

West Midlands

B15 2TH

Job description

Job responsibilities

*Please Note : For a detailed job description for this vacancy, please see attached Job Description*

Job description

Job responsibilities

*Please Note : For a detailed job description for this vacancy, please see attached Job Description*

Person Specification

Qualifications

Essential

* Good General Education (eg. GCSE English and Maths A-C) GCSE Level 9-4
* Business Administration NVQ level 3 or equivalent experience in an administrative environment

Experience

Essential

* Experience of dealing with the Public/Customer service experience
* Experience of working with a range of Microsoft Office packages (eg. Word, Excel and Outlook)
* Experience of using IT systems

Additional Criteria

Essential

* Good communication / customer care skills both written and verbal demonstrating sympathy and compassion
* Good keyboard/ IT skills
* Good organisation skills and ability to multitask
* Good time management skills Ability to deal professionally with enquiries from staff, Patients and Visitors
* Ability to problem solve
* Understand confidentiality and apply the principles in every day working practice
* Ability to pay attention to detail where there are predictable interruptions to the work pattern
* Ability to deal with stressful situations and sensitive issues
* Work effectively and flexibly as part of a team to meet the needs of the services
* Confident in dealing with people at all levels
* Must be able to demonstrate an understanding of equality and diversity
* Mature open and flexible approach to work
* Demonstrates care and compassion
* Good inter-personal and communication skills
* Good organisational skills
* Team Player
* Conscientious
* Demonstrates reliability, motivation and commitment
* Ability to travel to multiple sites

Person Specification

Qualifications

Essential

* Good General Education (eg. GCSE English and Maths A-C) GCSE Level 9-4
* Business Administration NVQ level 3 or equivalent experience in an administrative environment

Experience

Essential

* Experience of dealing with the Public/Customer service experience
* Experience of working with a range of Microsoft Office packages (eg. Word, Excel and Outlook)
* Experience of using IT systems

Additional Criteria

Essential

* Good communication / customer care skills both written and verbal demonstrating sympathy and compassion
* Good keyboard/ IT skills
* Good organisation skills and ability to multitask
* Good time management skills Ability to deal professionally with enquiries from staff, Patients and Visitors
* Ability to problem solve
* Understand confidentiality and apply the principles in every day working practice
* Ability to pay attention to detail where there are predictable interruptions to the work pattern
* Ability to deal with stressful situations and sensitive issues
* Work effectively and flexibly as part of a team to meet the needs of the services
* Confident in dealing with people at all levels
* Must be able to demonstrate an understanding of equality and diversity
* Mature open and flexible approach to work
* Demonstrates care and compassion
* Good inter-personal and communication skills
* Good organisational skills
* Team Player
* Conscientious
* Demonstrates reliability, motivation and commitment
* Ability to travel to multiple sites

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

University Hospitals Birmingham NHS Foundation Trust

Address

Trustwide

Mindelsohn Way

Birmingham

West Midlands

B15 2TH

Employer's website

https://www.uhb.nhs.uk/jobs.htm (Opens in a new tab)

Employer details

Employer name

University Hospitals Birmingham NHS Foundation Trust

Address

Trustwide

Mindelsohn Way

Birmingham

West Midlands

B15 2TH

Employer's website

https://www.uhb.nhs.uk/jobs.htm (Opens in a new tab)