University Hospitals Birmingham NHS Foundation Trust

Band 2 Renal Clinic Clerk

The closing date is 11 June 2025

Job summary

We are looking for a committed, experienced and enthusiastic Renal Clinic Clerk to join our busy and friendly team in Renal Services.

The post supports the Outpatient Department and will be an integral part of the administrative support for this service

The post holder will work closely with other members of the clerical team, CAPD unit, satellite units, nurses and consultants, outpatient clinic clerks and medical secretaries.

A flexible approach and ability to work under pressure with tight deadlines would be advantageous.

Main duties of the job

To schedule patients into clinics using the criteria set out by the Trust and the clinical speciality, identifying capacity shortfalls

Processing patient appointment attendance using a variety of hospital information systems

Preparing paperwork required for renal clinics

Use Trust systems to input electronic data as required

To exercise initiative and judgement based on acquired knowledge and experience when dealing with enquiries

Receiving and dealing with telephone enquiries as appropriate

To maintain diaries as required

Input and look up data on Trust IT systems in accordance with Trust policy

To assist colleagues as directed by the Supervisor/Line Manager in times of pressure of work

Co-operate in the introduction of new technology and new working practices to ensure the smooth running of the department

Photocopying, Scanning and filing letters and documents as required

Review and action electronic correspondence and disseminate appropriately

Maintain confidentiality at all times in accordance with Caldicott Guidelines and Data Protection Act

About us

University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value and feels valued. We do this by developing compassionate and culturally competent leaders, being values driven in all that we do and by creating a welcoming and inclusive workplace that thrives on the diversity of our people. As such we want to attract and recruit talented individuals from all backgrounds, and for each of you to feel supported for the diversity you bring, to achieve your full potential. For those staff with a disability, including physical disability, long term health condition, mental health or neurodiverse condition, this also means being committed to making reasonable adjustments needed for you to carry out your role.

Date posted

06 June 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,169 to £24,169 a year

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

304-1094244

Job locations

Queen Elizabeth Hospital

Mindelsohn Way

Birmingham

West Midlands

B15 2TH

Job description

Job responsibilities

*Please Note : For a detailed job description for this vacancy, please see attached Job Description*

Job description

Job responsibilities

*Please Note : For a detailed job description for this vacancy, please see attached Job Description*

Person Specification

Qualifications

Essential

Good General Education (e.g. GCSE English and Maths A-C) GCSE Level 9-4

Desirable

Business Administration NVQ level 3 or equivalent experience in an administrative environment

Experience

Essential

* Experience of dealing with the Public/Customer service experience
* Experience of working with a range of Microsoft Office packages (eg. Word, Excel and Outlook, Teams)
* Experience of using IT systems

Desirable

* Experience of working in a busy environment
* Experience of working in Healthcare

Additional Criteria

Essential

* Good communication / customer care skills both written and verbal demonstrating sympathy and compassion
* Good keyboard/ IT skills
* Good organisation skills and ability to multitask
* Good time management skills
* Ability to deal professionally with enquiries from staff, Patients and Visitors
* Ability to problem solve
* Understand confidentiality and apply the principles in every day working practice
* Ability to pay attention to detail where there are predictable interruptions to the work pattern
* Ability to deal with stressful situations and sensitive issues
* Work effectively and flexibly as part of a team to meet the needs of the services
* Confident in dealing with people at all levels
* Must be able to demonstrate an understanding of equality and diversity
* Mature open and flexible approach to work
* Demonstrates care and compassion
* Good inter-personal and communication skills
* Good organisational skills
* Team Player
* Conscientious
* Demonstrates reliability, motivation and commitment
* Ability to travel to multiple sites
* Ability to work under pressure and deal with stressful situations

Person Specification

Qualifications

Essential

Good General Education (e.g. GCSE English and Maths A-C) GCSE Level 9-4

Desirable

Business Administration NVQ level 3 or equivalent experience in an administrative environment

Experience

Essential

* Experience of dealing with the Public/Customer service experience
* Experience of working with a range of Microsoft Office packages (eg. Word, Excel and Outlook, Teams)
* Experience of using IT systems

Desirable

* Experience of working in a busy environment
* Experience of working in Healthcare

Additional Criteria

Essential

* Good communication / customer care skills both written and verbal demonstrating sympathy and compassion
* Good keyboard/ IT skills
* Good organisation skills and ability to multitask
* Good time management skills
* Ability to deal professionally with enquiries from staff, Patients and Visitors
* Ability to problem solve
* Understand confidentiality and apply the principles in every day working practice
* Ability to pay attention to detail where there are predictable interruptions to the work pattern
* Ability to deal with stressful situations and sensitive issues
* Work effectively and flexibly as part of a team to meet the needs of the services
* Confident in dealing with people at all levels
* Must be able to demonstrate an understanding of equality and diversity
* Mature open and flexible approach to work
* Demonstrates care and compassion
* Good inter-personal and communication skills
* Good organisational skills
* Team Player
* Conscientious
* Demonstrates reliability, motivation and commitment
* Ability to travel to multiple sites
* Ability to work under pressure and deal with stressful situations

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

University Hospitals Birmingham NHS Foundation Trust

Address

Queen Elizabeth Hospital

Mindelsohn Way

Birmingham

West Midlands

B15 2TH

Employer's website

https://www.uhb.nhs.uk/jobs.htm (Opens in a new tab)

Employer details

Employer name

University Hospitals Birmingham NHS Foundation Trust

Address

Queen Elizabeth Hospital

Mindelsohn Way

Birmingham

West Midlands

B15 2TH

Employer's website

https://www.uhb.nhs.uk/jobs.htm (Opens in a new tab)