University Hospitals Birmingham NHS Foundation Trust

Band 4 Macmillan Skin Cancer Support Worker

The closing date is 25 June 2025

Job summary

An exciting opportunity has arisen for a Cancer Clinical Support Worker to join our busy Dermatology team at University Hospital Birmingham. The role is based at Solihull Hospital with cross site working to Good Hope Hospital.

The post holder will be a key member of the Cancer Nurse Specialist (CNS) team and will deliver a range of clinical tasks and offer compassionate care to patients with skin cancer, their relatives and carers alike.

The post holder will work under the direct supervision of the CNSs, have health care experience and knowledge of personalised care initiatives in cancer and work as part of a multidisciplinary team.

The successful candidate will demonstrate excellent communication skills, team working and the ability to plan and prioritise their workload to meet changing demands within the service.

If you would like further information/informal visit (highly recommended) please email:

Tracy Adni

hgsskincancercns@uhb.nhs.uk

Main duties of the job

*Provide dedicated and knowledgeable support to patients receiving cancer care and treatment at UHB.

*Communicate directly with patients, relatives and carers demonstrating empathy, understanding and respect. Information discussed and received will often require tact or persuasive skills, to ensure safety and understanding around treatment side effects as well as an understanding of complex information around treatment options.

*Be aware of the particular physical and psychological needs of cancer patients, observe and listen and report any patients concerns in accordance with guidance provided.

*Refer to and Co-ordinate care between teams where appropriate and following discussion with clinical nurse specialists or members of the MDT

*Plan and organise own workload to ensure patient needs are prioritised.

*Complete patient care plans (from an established template), based on information derived from a Holistic Needs Assessment

*Participate and support patient experience and service feedback

*Be responsible to maintaining documentation and acting on alerts on IT systems UHB IT systems as well as Somerset Cancer Registry and Remote monitoring Systems

About us

University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value and feels valued. We do this by developing compassionate and culturally competent leaders, being values driven in all that we do and by creating a welcoming and inclusive workplace that thrives on the diversity of our people. As such we want to attract and recruit talented individuals from all backgrounds, and for each of you to feel supported for the diversity you bring, to achieve your full potential. For those staff with a disability, including physical disability, long term health condition, mental health or neurodiverse condition, this also means being committed to making reasonable adjustments needed for you to carry out your role.

Date posted

29 May 2025

Pay scheme

Agenda for change

Band

Band 4

Salary

£26,530 to £29,114 a year

Contract

Fixed term

Duration

2 years

Working pattern

Full-time, Flexible working

Reference number

304-9007713

Job locations

Trustwide

Mindelsohn Way

Birmingham

West Midlands

B15 2TH

Job description

Job responsibilities

*Please Note : For a detailed job description for this vacancy, please see attached Job Description*

Job description

Job responsibilities

*Please Note : For a detailed job description for this vacancy, please see attached Job Description*

Person Specification

Qualifications

Essential

*Educated to A-level, and or NVQ Level 3 or 4 in Health and or Social Care (E)
*Continued professional development (E)

Experience

Essential

*Experience of working in a multi-disciplinary team
*Experience of working in a healthcare setting
*Customer Care experience
*Knowledge of patients needs when being treated / care for in a healthcare setting
*Accurate data entry, typing and checking skills
*Ability to produce letters / reports using Word and Excel
*Understand own limitations and know where to seek advice and support.
*Have an understanding of the physical and psychological needs of a patient
*Knowledge of the elements of personalised care initiatives in cancer
*Experience of using Microsoft Office, including Word, Excel and PowerPoint

Additional Criteria

Essential

*Ability to communicate effectively with people at all levels, communicating contentious and or sensitive information to service users and internal colleagues
*Ability to plan, prioritise and delegate workload and to quickly re-prioritise own work in light of unexpected events; to plan own work for the day/week
*Pay attention to detail
*Good knowledge of speciality patient pathways
*Understanding of patient priorities and performance targets related to appointments and waiting times
*Conflict resolution skills
*Appropriate assertiveness skills
*Ability to cope with distressed patients and carers
*Ability to use persuasive and tactful skills to ensure best practice for patient
*Ability to use own judgment to resolve problems and queries competently, including those of a sensitive and confidential nature
*Reliable and adaptable(
*Good listener
*Ability to demonstrate empathy
*Working across UHB hospitals as per job requirements.

Person Specification

Qualifications

Essential

*Educated to A-level, and or NVQ Level 3 or 4 in Health and or Social Care (E)
*Continued professional development (E)

Experience

Essential

*Experience of working in a multi-disciplinary team
*Experience of working in a healthcare setting
*Customer Care experience
*Knowledge of patients needs when being treated / care for in a healthcare setting
*Accurate data entry, typing and checking skills
*Ability to produce letters / reports using Word and Excel
*Understand own limitations and know where to seek advice and support.
*Have an understanding of the physical and psychological needs of a patient
*Knowledge of the elements of personalised care initiatives in cancer
*Experience of using Microsoft Office, including Word, Excel and PowerPoint

Additional Criteria

Essential

*Ability to communicate effectively with people at all levels, communicating contentious and or sensitive information to service users and internal colleagues
*Ability to plan, prioritise and delegate workload and to quickly re-prioritise own work in light of unexpected events; to plan own work for the day/week
*Pay attention to detail
*Good knowledge of speciality patient pathways
*Understanding of patient priorities and performance targets related to appointments and waiting times
*Conflict resolution skills
*Appropriate assertiveness skills
*Ability to cope with distressed patients and carers
*Ability to use persuasive and tactful skills to ensure best practice for patient
*Ability to use own judgment to resolve problems and queries competently, including those of a sensitive and confidential nature
*Reliable and adaptable(
*Good listener
*Ability to demonstrate empathy
*Working across UHB hospitals as per job requirements.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

University Hospitals Birmingham NHS Foundation Trust

Address

Trustwide

Mindelsohn Way

Birmingham

West Midlands

B15 2TH

Employer's website

https://www.uhb.nhs.uk/jobs.htm (Opens in a new tab)

Employer details

Employer name

University Hospitals Birmingham NHS Foundation Trust

Address

Trustwide

Mindelsohn Way

Birmingham

West Midlands

B15 2TH

Employer's website

https://www.uhb.nhs.uk/jobs.htm (Opens in a new tab)