University Hospitals Birmingham NHS Foundation Trust

Band 4 Resuscitation and Trauma Course Coordinator

The closing date is 10 June 2025

Job summary

The post holder will be responsible for providing coordination, administration and organisational support for all national Resuscitation and Trauma programmes held at UHB by:

*Supporting the delivery and operational processes of a front-line service for telephone and personal enquiries and course bookings and queries.

*Ensuring that the staff are booked onto the appropriate resuscitation course in line with the course eligibility matrix

*Providing coordination and in-course administration of all national Resuscitation and Trauma programmes held within the service's multiple centres working in conjunction with the senior course coordinator, course directors and medical directors

The role will provide direct organisational support to the Resuscitation service.

The post holder will work collaboratively with all administrators/secretaries and reception teams across the education and clinical skills centres and will supervise the resuscitation service assistant.

The service operates across all trust sites and the post holder will be expected to travel to different locations, where their role requires them to do so.

Main duties of the job

The role involves coordinating and delivering national resuscitation and trauma training programmes, ensuring efficient service provision, and maintaining high standards aligned with governing bodies (e.g., Resuscitation Council UK). The post holder collaborates with the senior course coordinator, multi-disciplinary teams, external agencies, and programme leads, using strong communication, negotiation, and conflict resolution skills.

Key Responsibilities:

*Liaise with clinical, administrative, and technical teams to ensure smooth course delivery, equipment availability, and venue setup. Handle complex queries and resolve conflicts.

*Manage course logistics, including booking venues, processing applications, coordinating faculty, and distributing materials. Ensure adherence to eligibility criteria and national guidelines.

*Support programme payments and liaise as necessary with the trust charity and finance teams to ensure that payments are made into the correct service budgets, raise invoices, and support cost efficiencies in procurement and catering.

*Prioritise training requests based on role requirements, support costings, and provide course management assistance.

*Assist with course setup and equipment maintenance.

This role requires initiative, strong communication skills and the ability to manage relationships and resolve issues effectively.

About us

University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value and feels valued. We do this by developing compassionate and culturally competent leaders, being values driven in all that we do and by creating a welcoming and inclusive workplace that thrives on the diversity of our people. As such we want to attract and recruit talented individuals from all backgrounds, and for each of you to feel supported for the diversity you bring, to achieve your full potential. For those staff with a disability, including physical disability, long term health condition, mental health or neurodiverse condition, this also means being committed to making reasonable adjustments needed for you to carry out your role.

Date posted

27 May 2025

Pay scheme

Agenda for change

Band

Band 4

Salary

£26,530 to £29,114 a year

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

304-1091885

Job locations

Trustwide

Mindelsohn Way

Birmingham

West Midlands

B15 2TH

Job description

Job responsibilities

*Please Note : For a detailed job description for this vacancy, please see attached Job Description*

Job description

Job responsibilities

*Please Note : For a detailed job description for this vacancy, please see attached Job Description*

Person Specification

Qualifications

Essential

*Good General Education (e.g. GCSE English and Maths A-C GCSE LEVEL 9-4.
*Business Administration NVQ level 3 or equivalent experience in an administrative environment.

Experience

Essential

*Experience of dealing with the Public/Customer service experience.
*Experience of working in a Secretarial/ Administrative role with a proven track record of problem solving.

Desirable

*Experience of coordinating courses
*Knowledge of national resuscitation and trauma programmes
*Previous experience of transcribing formal minutes

Additional Criteria

Essential

*Plus knowledge of dealing with non- routine issues such as problem solving for an area of work.
*Good communication/customer care skills both written and verbal demonstrating sympathy and compassion.
*Good keyboard/ IT skills.
*Good organisational skills and ability to multitask.
*Good time management skills.
*Ability to deal professionally with enquiries from staff, patients and visitors.
*Understand confidentiality and apply the principles in everyday working practice.
*Ability to pay attention to detail where there are predictable interruptions to the work pattern.
*Ability to deal with stressful situations and sensitive issues.
*Able to use own initiative and deal with the unpredictable.
*Able to work under pressure and to multi- task.
*Able to work to deadlines.
*Work effectively and flexibly as part of a team to meet the needs of the services.
*Confident in dealing with people at all levels.
*Must be able to demonstrate an understanding of equality and diversity.
*Mature open and flexible approach to work.
*Demonstrates care and compassion.
*Ability to travel to multiple sites.

Desirable

*Familiar with equipment and manikins used on resuscitation and trauma courses.

Person Specification

Qualifications

Essential

*Good General Education (e.g. GCSE English and Maths A-C GCSE LEVEL 9-4.
*Business Administration NVQ level 3 or equivalent experience in an administrative environment.

Experience

Essential

*Experience of dealing with the Public/Customer service experience.
*Experience of working in a Secretarial/ Administrative role with a proven track record of problem solving.

Desirable

*Experience of coordinating courses
*Knowledge of national resuscitation and trauma programmes
*Previous experience of transcribing formal minutes

Additional Criteria

Essential

*Plus knowledge of dealing with non- routine issues such as problem solving for an area of work.
*Good communication/customer care skills both written and verbal demonstrating sympathy and compassion.
*Good keyboard/ IT skills.
*Good organisational skills and ability to multitask.
*Good time management skills.
*Ability to deal professionally with enquiries from staff, patients and visitors.
*Understand confidentiality and apply the principles in everyday working practice.
*Ability to pay attention to detail where there are predictable interruptions to the work pattern.
*Ability to deal with stressful situations and sensitive issues.
*Able to use own initiative and deal with the unpredictable.
*Able to work under pressure and to multi- task.
*Able to work to deadlines.
*Work effectively and flexibly as part of a team to meet the needs of the services.
*Confident in dealing with people at all levels.
*Must be able to demonstrate an understanding of equality and diversity.
*Mature open and flexible approach to work.
*Demonstrates care and compassion.
*Ability to travel to multiple sites.

Desirable

*Familiar with equipment and manikins used on resuscitation and trauma courses.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

University Hospitals Birmingham NHS Foundation Trust

Address

Trustwide

Mindelsohn Way

Birmingham

West Midlands

B15 2TH

Employer's website

https://www.uhb.nhs.uk/jobs.htm (Opens in a new tab)

Employer details

Employer name

University Hospitals Birmingham NHS Foundation Trust

Address

Trustwide

Mindelsohn Way

Birmingham

West Midlands

B15 2TH

Employer's website

https://www.uhb.nhs.uk/jobs.htm (Opens in a new tab)