Band 3 Medical Secretary-Paediatrics

Job summary

A fantastic opportunity had risen to join our Paediatric Secretarial team. We have a part-time 28 hours per week, cross-site post working at Heartlands Hospital and Friars Gate our community based site. This is for an individual who relishes a challenge and is keen to use their own initiative. The applicant must be able to work under pressure and have excellent problem-solving and time management skills to meet competing priorities. The successful candidate will be working closely with our Clinical teams to provide safe and effective management of patients; you will be the first point of contact so you should also possess excellent communication skills.

Our Medical Secretaries provide a highly valued service so we are looking for an individual who has experience and a proven track record of working as a Secretary/Administrator preferably within a healthcare environment; along with accurate audio-typing skills; you should be well organised, be able to multi-task, and stay calm under pressure with the flexibility to respond to any changing service demands at short notice. You should also have knowledge and have worked with MS Office and be able to pick up new IT systems quickly. Knowledge of SystmOne would also be advantageous.

Main duties of the job

*Provide excellent telephone skills. Accurately record telephone messages and other enquiries and refer as appropriate

*To touch type from audio clinic letters; results letters; discharge summaries; medical reports and reports in response to complaints. This requires an understanding of medical terminology, phraseology, and medications. Some documents may be of a complex or distressing nature. Ensuring the locally agreed time scales are met.

*Booking, cancelling, rescheduling patient appointments

*To exercise initiative and judgement based on acquired knowledge and experience when dealing with enquiries of a clinical and non-clinical nature

*To maintain the Consultant's diaries as required

*To assist colleagues as directed by the Medical Secretary Supervisor in times of pressure of work

*To ensure Consultant's post is opened daily and dealt with accordingly

*Co-operate in the introduction of new technology and new working practices to ensure the smooth running of the department

*Contribute to building effective teamwork in exchanging views, ideas and communicating effectively

About us

University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value and feels valued. We do this by developing compassionate and culturally competent leaders, being values driven in all that we do and by creating a welcoming and inclusive workplace that thrives on the diversity of our people. As such we want to attract and recruit talented individuals from all backgrounds, and for each of you to feel supported for the diversity you bring, to achieve your full potential. For those staff with a disability, including physical disability, long term health condition, mental health or neurodiverse condition, this also means being committed to making reasonable adjustments needed for you to carry out your role.

Employer details

Employer name

University Hospitals Birmingham NHS Foundation Trust

Address

Trustwide

Mindelsohn Way

Birmingham

West Midlands

B15 2TH

Employer's website

https://www.uhb.nhs.uk/jobs.htm (Opens in a new tab)

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Employer details

Employer name

University Hospitals Birmingham NHS Foundation Trust

Address

Trustwide

Mindelsohn Way

Birmingham

West Midlands

B15 2TH

Employer's website

https://www.uhb.nhs.uk/jobs.htm (Opens in a new tab)

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