University Hospitals Birmingham NHS Foundation Trust

Band 2 QE Outpatients Receptionist

The closing date is 24 May 2025

Job summary

We are looking for a number of enthusiastic and experienced receptionists to work in QE Site Outpatient Departments.

The positions advertised are all full time, public front facing receptionist roles, working on busy customer focussed reception desks dealing with high numbers of patients and IT systems for booking appointments and dealing with queries as a Team.

Applicants should have a good standard of education, keyboard skills, office procedures, excellent communication and customer care skills, and the ability to work in a very busy and often pressurized public environment. All training on the Hospitals IT systems will be given.

Main duties of the job

QE OPD Receptionist, agenda for Change Band 2, Full Time 37.5hrs, Monday to - Saturday hours between 08.00 - 18.00.

These positions will involve providing frontline clinic reception services using the Trusts electronic systems OPTIMS, Oceano and Clinical Portal, to book patients in, confirming and or updating patient demographics as required, to follow the correct patient flow, book follow up appointment or add to PBWL as requested electronically, scan and upload documentation, produce labels and other work on demand.

Successful candidates will ensure all processes within the areas are followed; consistently working alongside Nurses, Clinicians and all other NHS OPD Services in ensuring the patients flow and experience for the outpatient appointment is as smooth as possible and dealt with supportively and professionally.

About us

University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value and feels valued. We do this by developing compassionate and culturally competent leaders, being values driven in all that we do and by creating a welcoming and inclusive workplace that thrives on the diversity of our people. As such we want to attract and recruit talented individuals from all backgrounds, and for each of you to feel supported for the diversity you bring, to achieve your full potential. For those staff with a disability, including physical disability, long term health condition, mental health or neurodiverse condition, this also means being committed to making reasonable adjustments needed for you to carry out your role.

Date posted

22 May 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,169 to £24,169 a year

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

304-1091179

Job locations

Queen Elizabeth Hospital

Mindelsohn Way

Birmingham

West Midlands

B15 2TH

Job description

Job responsibilities

*Please Note : For a detailed job description for this vacancy, please see attached Job Description*

Job description

Job responsibilities

*Please Note : For a detailed job description for this vacancy, please see attached Job Description*

Person Specification

Qualifications

Essential

*Good General Education (e.g. GCSE English and Maths A-C) or GCSE Level 9-4

Experience

Essential

*Experience of working with a range of Microsoft Office packages (e.g. Word, Excel and Outlook)
*Experience of using IT systems
*Experience of working in a busy office / customer care environment

Desirable

*Experience of working in Healthcare

Additional Criteria

Essential

*Good communication / customer care skills both written and verbal demonstrating sympathy and compassion
*Standard keyboard / IT skills
*Good organisation skills and ability to multitask
*Good time management skills
*Ability to deal professionally with enquiries from staff, service users and stakeholders
*Ability to problem solve
*Understand confidentiality and apply the principles in every day working practice
*Ability to pay attention to detail where there are predictable interruptions to the work pattern
*Ability to deal with stressful situations and sensitive issues
*Work effectively and flexibly as part of a team to meet the needs of the services
*Confident in dealing with people at all levels
*Must be able to demonstrate an understanding of equality and diversity
*Other Factors
*e.g. ability to work shifts, ability to drive, etc
*Ability to travel to multiple sites
*The post holder will have the ability to pay attention to detail where there are predictable interruptions to the work pattern
Ability to work under pressure and deal with stressful situations

Person Specification

Qualifications

Essential

*Good General Education (e.g. GCSE English and Maths A-C) or GCSE Level 9-4

Experience

Essential

*Experience of working with a range of Microsoft Office packages (e.g. Word, Excel and Outlook)
*Experience of using IT systems
*Experience of working in a busy office / customer care environment

Desirable

*Experience of working in Healthcare

Additional Criteria

Essential

*Good communication / customer care skills both written and verbal demonstrating sympathy and compassion
*Standard keyboard / IT skills
*Good organisation skills and ability to multitask
*Good time management skills
*Ability to deal professionally with enquiries from staff, service users and stakeholders
*Ability to problem solve
*Understand confidentiality and apply the principles in every day working practice
*Ability to pay attention to detail where there are predictable interruptions to the work pattern
*Ability to deal with stressful situations and sensitive issues
*Work effectively and flexibly as part of a team to meet the needs of the services
*Confident in dealing with people at all levels
*Must be able to demonstrate an understanding of equality and diversity
*Other Factors
*e.g. ability to work shifts, ability to drive, etc
*Ability to travel to multiple sites
*The post holder will have the ability to pay attention to detail where there are predictable interruptions to the work pattern
Ability to work under pressure and deal with stressful situations

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

University Hospitals Birmingham NHS Foundation Trust

Address

Queen Elizabeth Hospital

Mindelsohn Way

Birmingham

West Midlands

B15 2TH

Employer's website

https://www.uhb.nhs.uk/jobs.htm (Opens in a new tab)

Employer details

Employer name

University Hospitals Birmingham NHS Foundation Trust

Address

Queen Elizabeth Hospital

Mindelsohn Way

Birmingham

West Midlands

B15 2TH

Employer's website

https://www.uhb.nhs.uk/jobs.htm (Opens in a new tab)