Band 2 Clerical Officer- Booking Centre
The closing date is 24 May 2025
Job summary
An exciting opportunity has arisen to join the Booking Centre, Melchett Road in Kings Norton to be a part of our Booking Team. We are looking to recruit a confident and capable individual to join our diverse team.
The post holder will facilitate an empathic and sensitive point of contact for patients/relatives/carers, providing an accessible source for patients to discuss their needs, enabling a more informed choice regarding their healthcare.
Responsible to the Booking Centre Management Team, the post holder will be working as part of a team to deliver a smooth, efficient and effective service of patient referrals and appointments. There is a requirement to complete full in-house training on all systems, which will be provided to the successful applicant.
The successful applicant would be required to work 10.00am until 18.00pm, Monday to Friday.
Main duties of the job
The successful applicant will be responsible for the receiving and processing of patient referrals and appointments.
Receiving and dealing with telephone enquires as appropiate.
Deal effectively with patient or staff queries/issues on the telephone or via email, and escalate concerns or complaints to management where necessary.
To cover tasks as and when given by management.
Dealing with communication barriers, complaints and complext needs.
Working collaboratively as part of an integrated team.
About us
University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value and feels valued. We do this by developing compassionate and culturally competent leaders, being values driven in all that we do and by creating a welcoming and inclusive workplace that thrives on the diversity of our people. As such we want to attract and recruit talented individuals from all backgrounds, and for each of you to feel supported for the diversity you bring, to achieve your full potential. For those staff with a disability, including physical disability, long term health condition, mental health or neurodiverse condition, this also means being committed to making reasonable adjustments needed for you to carry out your role.
Details
Date posted
20 May 2025
Pay scheme
Agenda for change
Band
Band 2
Salary
£24,169 to £24,169 a year
Contract
Permanent
Working pattern
Full-time, Flexible working
Reference number
304-1088125
Job locations
Queen Elizabeth Hospital
Mindelsohn Way
Birmingham
West Midlands
B15 2TH
Employer details
Employer name
University Hospitals Birmingham NHS Foundation Trust
Address
Queen Elizabeth Hospital
Mindelsohn Way
Birmingham
West Midlands
B15 2TH
Employer's website
https://www.uhb.nhs.uk/jobs.htm (Opens in a new tab)
Employer contact details
For questions about the job, contact:
Supporting documents
Privacy notice
University Hospitals Birmingham NHS Foundation Trust's privacy notice (opens in a new tab)