University Hospitals Birmingham NHS Foundation Trust

Band 3 Waiting List Co-ordinator

The closing date is 28 May 2025

Job summary

This is an exciting opportunity to begin working with the liver team in the tertiary division of the Queen Elizabeth Hospital. Working within the tertiary division will offer you opportunities to make a real difference to patients and staff lives.

The Liver service is one of the biggest in the world with international and national recognition for the work that we do.

We are looking for a highly motivated individual that fits in with the team ethos of getting the job done. The specialities are going through a time of change so flexibility and a positive attitude is essential to being successful in this role.

The role will be patient facing and dealing with cancer patients and often requires conversations about their operation dates so can be challenging but also very rewarding.

Main duties of the job

The role will cover responsibilities from both a liver surgery and liver medicine perspective with the addition of working with liver transplantation services too.

The main duties of this role will be to liaise with and manage patients along their treatment journey. The role involves a lot of patient contact as well as the backing work that goes with booking a patient in to a theatre, this includes liaising with pre-screening, ITU/EPOC, management and leadership teams and working across multiple in-house IT systems to ensure the patient is ready for surgery.

About us

University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value and feels valued. We do this by developing compassionate and culturally competent leaders, being values driven in all that we do and by creating a welcoming and inclusive workplace that thrives on the diversity of our people. As such we want to attract and recruit talented individuals from all backgrounds, and for each of you to feel supported for the diversity you bring, to achieve your full potential. For those staff with a disability, including physical disability, long term health condition, mental health or neurodiverse condition, this also means being committed to making reasonable adjustments needed for you to carry out your role.

Date posted

14 May 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,169 to £25,674 a year

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

304--1093643

Job locations

Queen Elizabeth Hospital

Mindelsohn Way

Birmingham

West Midlands

B15 2TH

Job description

Job responsibilities

*Please Note : For a detailed job description for this vacancy, please see attached Job Description*

Job description

Job responsibilities

*Please Note : For a detailed job description for this vacancy, please see attached Job Description*

Person Specification

Qualifications

Essential

*Good General Education (e.g. GCSE English and Maths A-C) GCSE Level 9-4
*Business Administration NVQ level 3 or equivalent experience in an administrative environment

Experience

Essential

*Experience of dealing with the Public/Customer service experience
*Experience of working with a range of Microsoft Office packages (eg. Word, Excel and Outlook)
*Experience of using IT systems
*Knowledge and experience of 18wk RTT pathway

Additional Criteria

Essential

*Good communication / customer care skills both written and verbaldemonstrating sympathy and compassion
*Good keyboard/ IT skills
*Good organization skills and ability to multitask.
*Good time management skills
*Ability to deal professionally with enquiries from staff, Patients and Visitors
*Ability to problem solve.
*Understand confidentiality and apply the principles in every day working practice.
*Ability to pay attention to detail where there are predictable interruptions to the work pattern.
*Ability to deal with stressful situations and sensitive issues.
*Work effectively and flexibly as part of a team to meet the needs of the services.
*Confident in dealing with people at all levels.
*Must be able to demonstrate an understanding of equality and diversity.
*Mature open and flexible approach to work
*Demonstrates care and compassion.
*Good inter-personal and communication skills.
*Good organisational skills
*Team Player
*Conscientious and pro-active
*Demonstrates reliability
*Ability to travel to multiple sites
*Ability to work under pressure and deal with stressful situations

Person Specification

Qualifications

Essential

*Good General Education (e.g. GCSE English and Maths A-C) GCSE Level 9-4
*Business Administration NVQ level 3 or equivalent experience in an administrative environment

Experience

Essential

*Experience of dealing with the Public/Customer service experience
*Experience of working with a range of Microsoft Office packages (eg. Word, Excel and Outlook)
*Experience of using IT systems
*Knowledge and experience of 18wk RTT pathway

Additional Criteria

Essential

*Good communication / customer care skills both written and verbaldemonstrating sympathy and compassion
*Good keyboard/ IT skills
*Good organization skills and ability to multitask.
*Good time management skills
*Ability to deal professionally with enquiries from staff, Patients and Visitors
*Ability to problem solve.
*Understand confidentiality and apply the principles in every day working practice.
*Ability to pay attention to detail where there are predictable interruptions to the work pattern.
*Ability to deal with stressful situations and sensitive issues.
*Work effectively and flexibly as part of a team to meet the needs of the services.
*Confident in dealing with people at all levels.
*Must be able to demonstrate an understanding of equality and diversity.
*Mature open and flexible approach to work
*Demonstrates care and compassion.
*Good inter-personal and communication skills.
*Good organisational skills
*Team Player
*Conscientious and pro-active
*Demonstrates reliability
*Ability to travel to multiple sites
*Ability to work under pressure and deal with stressful situations

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

University Hospitals Birmingham NHS Foundation Trust

Address

Queen Elizabeth Hospital

Mindelsohn Way

Birmingham

West Midlands

B15 2TH

Employer's website

https://www.uhb.nhs.uk/jobs.htm (Opens in a new tab)

Employer details

Employer name

University Hospitals Birmingham NHS Foundation Trust

Address

Queen Elizabeth Hospital

Mindelsohn Way

Birmingham

West Midlands

B15 2TH

Employer's website

https://www.uhb.nhs.uk/jobs.htm (Opens in a new tab)