Band 3 Helpdesk Support - Procurement

Job summary

The BSOL Procurement Collaborative (BSOL PC), hosted by University Hospitals Birmingham NHS Foundation Trust (UHB) provides procurement and supply chain services to UHB; Birmingham Women's and Children's NHS Foundation Trust and the Royal Orthopaedic Hospital NHS Foundation Trust & Birmingham Community Healthcare NHS Foundation Trust.

The role will be based at the BSOL PC offices, Regent Court Birmingham.

The service desk provides customers with a single point of contact to log and resolve various procurement queries. As part of the Help Desk team the Helpdesk Support you will be responsible for responding to all customer and user contact with the service desk and to accurately record and track calls with internal support teams and 3rd party suppliers.

The post holder will be a member of the Procurement Help Desk team and will be required to adopt a flexible approach towards any procurement activities. One of the key roles will be to help develop and present a positive customer image to all users of the Service Desk.

The job will involve using various computerised systems, e.g. the Oracle, Sage; Integra Finance System's to support the requisitioning of goods and services.

We are looking to recruit an ambitious, tenacious and confident Helpdesk Support to join a supportive team who all work hard together in making a success of the BSOL Procurement Collaborative. If that is you then we want to hear from you.

Main duties of the job

PRIMARY DUTIES & AREAS OF RESPONSIBILITY

1.To provide advice, guidance and support an efficient and professional Helpdesk service

2.To deliver excellent customer service to all users

3.Act as main point of contact for emails and telephone calls from all wards, departments, and suppliers, making decisions on whether the post holder can deal with query or pass to relevant section, good telephone manner essential.

4.Receive calls to helpdesk and follow agreed procedures for recording, initiating action, responding to customer and updating the task management system.

5.Complaint handling --. Liaise effectively with Supplier, Procurement and Stores staff to ensure prompt resolution to customer enquiry.

6.Follow agreed procedure to activate Helpdesk job processes.

7.Comply with trust policies and procedures and operational changes that may be implemented for the development of the service

8.Ensure all records are kept accurately and confidentially

9.Prioritising all incoming work on a daily basis, including responding quickly and appropriately to urgent/important issues.

10.To provide administrative support to Procurement which includes word processing, typing/keyboard skills to produce correspondence, reports and other documents, filing, photocopying and scanning. Filing of information electronically and manual, in an organised manner.

About us

University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value and feels valued. We do this by developing compassionate and culturally competent leaders, being values driven in all that we do and by creating a welcoming and inclusive workplace that thrives on the diversity of our people. As such we want to attract and recruit talented individuals from all backgrounds, and for each of you to feel supported for the diversity you bring, to achieve your full potential. For those staff with a disability, including physical disability, long term health condition, mental health or neurodiverse condition, this also means being committed to making reasonable adjustments needed for you to carry out your role.

Employer details

Employer name

University Hospitals Birmingham NHS Foundation Trust

Address

Regent Court

Second Floor, 14, George Road

Birmingham

West Midlands

B15 1NT

Employer's website

https://www.uhb.nhs.uk/jobs.htm (Opens in a new tab)

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Employer details

Employer name

University Hospitals Birmingham NHS Foundation Trust

Address

Regent Court

Second Floor, 14, George Road

Birmingham

West Midlands

B15 1NT

Employer's website

https://www.uhb.nhs.uk/jobs.htm (Opens in a new tab)

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