Job summary
An exciting opportunity has arisen for a receptionist to working within the Imaging Department.
The successful candidate will provide an efficient reception service to all staff, patients and visitors attending the Imaging Department, providing a welcoming, compassionate, and professional approach to work.
The successful candidate will be required to show they are a dynamic and well-organised individual, with excellent communication skills and an eye for detail.
Queen Elizabeth Hospital Birmingham sees over 27,000 patients every month. We carry out a wide variety of diagnostic investigations including MRI, CT and Ultrasound.
This post is for 10.5 hours per week.
Main duties of the job
Attached you will find the personal specification document which provides more detail about the essential and desirable skills and the experience required for this role. Please review this when completing your application.
This post will include meeting and greeting patient, registering and booking patients onto various computer systems, we will be expecting accurate data input and attention to detail. You must have confident communication skills to be able to liaise with patients and staff of all levels, providing a calm, relaxed and efficient experience for our patients whilst under our care.
The department delivers a 7-day service across 12 hours and it is therefore necessary for staff to work flexibly including weekend work on a rotation basis. Covering Outpatients, Inpatients & Emergency Department.
Full training will be given to the appointees in the use of the Trust patient information system Oceano and Radiology Information System (CRIS).
To discuss this post or to arrange a visit, please contact Kalvinder Bains (Imaging Bookings Office & Reception Manager) on 0121-371-2338.
About us
University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value and feels valued. We do this by developing compassionate and culturally competent leaders, being values driven in all that we do and by creating a welcoming and inclusive workplace that thrives on the diversity of our people. As such we want to attract and recruit talented individuals from all backgrounds, and for each of you to feel supported for the diversity you bring, to achieve your full potential. For those staff with a disability, including physical disability, long term health condition, mental health or neurodiverse condition, this also means being committed to making reasonable adjustments needed for you to carry out your role.
Job description
Job responsibilities
*Please Note : For a detailed job description for this vacancy, please see attached Job Description*
Job description
Job responsibilities
*Please Note : For a detailed job description for this vacancy, please see attached Job Description*
Person Specification
Qualifications
Essential
- *Good General Educations (e.g. GCE English and Maths A-C) GCSE level 9-4
Experience
Essential
- *Experience of dealing with the public / Customers Service Experience
- *Experience of working with a range of Microsoft Office Packages (e.g. Word, Excel and Outlook)
- *Experience of using IT systems
- *Experience of working in a busy customer care/ office environment
Additional Criteria
Essential
- *Good Communication/customer care skills both written and verbal demonstrating sympathy and compassion
- *Standard keyboard /IT skills
- *Good organisation skills and ability to multitask
- *Ability to deal professionally with enquiries from staff, service users and stakeholders
- *Ability to problem solve
- *Understand confidentiality and apply principles in everyday working practices
- *Ability to pay attention to detail where there are predictable interruptions to the work pattern
- *Ability to deal with stressful situations and sensitive issues
- *Good Communication/customer care skills both written and verbal demonstrating sympathy and compassion
- *Standard keyboard /IT skills
- *Good organisation skills and ability to multitask
- *Ability to deal professionally with enquiries from staff, service users and stakeholders
- *Ability to problem solve
- *Understand confidentiality and apply principles in everyday working practices
- *Ability to pay attention to detail where there are predictable interruptions to the work pattern
- *Ability to deal with stressful situations and sensitive issues
- *Work effectively and flexibly as part of a team to meet the needs of a service
- *Confident in dealing with people at all levels
- *Must be able to demonstrate an understanding of equality and diversity
- *Mature, open and flexible approach to work
- *Demonstrates care and compassion
- *Ability to travel to multipe sites
- *Ability to work under pressure and deal with stressful situations
Person Specification
Qualifications
Essential
- *Good General Educations (e.g. GCE English and Maths A-C) GCSE level 9-4
Experience
Essential
- *Experience of dealing with the public / Customers Service Experience
- *Experience of working with a range of Microsoft Office Packages (e.g. Word, Excel and Outlook)
- *Experience of using IT systems
- *Experience of working in a busy customer care/ office environment
Additional Criteria
Essential
- *Good Communication/customer care skills both written and verbal demonstrating sympathy and compassion
- *Standard keyboard /IT skills
- *Good organisation skills and ability to multitask
- *Ability to deal professionally with enquiries from staff, service users and stakeholders
- *Ability to problem solve
- *Understand confidentiality and apply principles in everyday working practices
- *Ability to pay attention to detail where there are predictable interruptions to the work pattern
- *Ability to deal with stressful situations and sensitive issues
- *Good Communication/customer care skills both written and verbal demonstrating sympathy and compassion
- *Standard keyboard /IT skills
- *Good organisation skills and ability to multitask
- *Ability to deal professionally with enquiries from staff, service users and stakeholders
- *Ability to problem solve
- *Understand confidentiality and apply principles in everyday working practices
- *Ability to pay attention to detail where there are predictable interruptions to the work pattern
- *Ability to deal with stressful situations and sensitive issues
- *Work effectively and flexibly as part of a team to meet the needs of a service
- *Confident in dealing with people at all levels
- *Must be able to demonstrate an understanding of equality and diversity
- *Mature, open and flexible approach to work
- *Demonstrates care and compassion
- *Ability to travel to multipe sites
- *Ability to work under pressure and deal with stressful situations
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
