Band 2 Clinic Coordinator

University Hospitals Birmingham NHS Foundation Trust

This job is now closed

Job summary

An exciting opportunity has arisen in Respiratory Medicine at Birmingham.

We are looking for a confident, capable Clinic Coordinator to join our established team based at the Chest Clinic, this will be a varied role with responsibilities. The post holder will provide an empathic and sensitive point of contact for patients/relatives and carers and have a confident and calm manner and good communications.

You will manage the Occupational Lung Disease, Interstitial Lung Disease, support colleagues with their clinics and reception.

No experience? No problem. We'll teach you everything you need to know for the role. To us, it's more important that you're a caring and kind person with a genuine desire to help and support our patients and their families. If this sounds like you, you already have the attributes that make a great Clinic Coordinator.

This would be a great opportunity to gain experience of working within a busy, fast paced environment and a candidate who works well in a team.

The trust values are Kind, Connected and Bold and we are looking for an individual who will embody these values in their attitude and approach to their work and customer care.

For an informal discussion about the role please contact Pat Davis, office Manager, 0121 424 1916

Main duties of the job

Book patients appointment to attend clinic, cancel appointments, reschedule appointments, cancel clinic when clinician is unavailable. Manage 18 week pathway. Receive and make telephone calls to patients/family, internal and external organisations. Action emails in a timely manner, cover reception as and when required, support the service when colleague is on leave or out of the office. Action referrals received, deal with efficiently and timely, receive and open post and take action as required. Review and action electronic correspondence and disseminate as appropriate. Provide patients with support, non-clinical advice and information on a range of issues including appointment queries. Attend and complete mandatory training. Good team working with colleagues and others within the Trust.

About us

University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value and feels valued. We do this by developing compassionate and culturally competent leaders, being values driven in all that we do and by creating a welcoming and inclusive workplace that thrives on the diversity of our people. As such we want to attract and recruit talented individuals from all backgrounds, and for each of you to feel supported for the diversity you bring, to achieve your full potential. For those staff with a disability, including physical disability, long term health condition, mental health or neurodiverse condition, this also means being committed to making reasonable adjustments needed for you to carry out your role.

Date posted

17 April 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,169 to £24,169 a year

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

304-9000125

Job locations

Birmingham Chest Clinic

151 Great Charles Street, Queensway

Birmingham

West Midlands

B3 3HX

Job description

Job responsibilities

*Please Note : For a detailed job description for this vacancy, please see attached Job Description*

Job description

Job responsibilities

*Please Note : For a detailed job description for this vacancy, please see attached Job Description*

Person Specification

Qualifications

Essential

*Good General Education (e.g. GCSE English and Maths A-C)
*RSA level II or equivalent. experience.
*Business Administration NVQ level 3 or equivalent experience in a clerical environment.

Experience

Essential

*Experience of dealing with the Public/Customer service experience.
*Experience of working with a range of Microsoft Office. packages (e.g. Word, Excel and Outlook.

Additional Criteria

Essential

*Good communication/customer care skills both written and verbal demonstrating sympathy and compassion.
*Good keyboard/IT skills.
*Good time management.
*Ability to deal professionally with enquires from staff.
*Ability to problem solve.
*Understand confidentiality and apply the principles.
*Ability to pay attention to detail where there are predictable. interruptions to the work pattern.
*Ability to deal with stressful situation and to be sensitive.
*Work effectively and flexibly as part of a team to meet the needs of the services
*Confident in dealing with people at all levels
*Must be able to demonstrate an understanding of equality and diversity
*Mature open and flexible approach to work
*Demonstrate care and compassion
*Good interpersonal and communication skills
*Good organisational skills
*Team player
*Conscientious
*Demonstrates reliability, motivation and commitment
*Ability to travel to multiple sites
*Ability to work under pressure and deal with stressful situations

Person Specification

Qualifications

Essential

*Good General Education (e.g. GCSE English and Maths A-C)
*RSA level II or equivalent. experience.
*Business Administration NVQ level 3 or equivalent experience in a clerical environment.

Experience

Essential

*Experience of dealing with the Public/Customer service experience.
*Experience of working with a range of Microsoft Office. packages (e.g. Word, Excel and Outlook.

Additional Criteria

Essential

*Good communication/customer care skills both written and verbal demonstrating sympathy and compassion.
*Good keyboard/IT skills.
*Good time management.
*Ability to deal professionally with enquires from staff.
*Ability to problem solve.
*Understand confidentiality and apply the principles.
*Ability to pay attention to detail where there are predictable. interruptions to the work pattern.
*Ability to deal with stressful situation and to be sensitive.
*Work effectively and flexibly as part of a team to meet the needs of the services
*Confident in dealing with people at all levels
*Must be able to demonstrate an understanding of equality and diversity
*Mature open and flexible approach to work
*Demonstrate care and compassion
*Good interpersonal and communication skills
*Good organisational skills
*Team player
*Conscientious
*Demonstrates reliability, motivation and commitment
*Ability to travel to multiple sites
*Ability to work under pressure and deal with stressful situations

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.