Band 2 Community Podiatry Administrator

University Hospitals Birmingham NHS Foundation Trust

This job is now closed

Job summary

Solihull Community Podiatry are a small but dynamic team based at Chelmsley Wood Primary Care Centre, currently recruiting for a Community Podiatry Administrator.

The administration team provide comprehensive, effective and efficient support for the Community Podiatry service across the Solihull borough and within UHB hospitals, ensuring patients are scheduled into correct clinics using the criteria set by the clinical speciality and identifying capacity shortfalls.

This post is 20hours 25mins a week to include the following days and times;

Monday 9:15 - 14:30

Tuesday 9:15 - 14:15

Thursday 9:15 - 14:15

Friday 9:15 - 14:15

Main duties of the job

The overall activities of the post holder include, but are not limited to;

- Providing an efficient and professional administrative service

- Undertake data input, accurately inputting data using a variety of Trust IT systems in a timely way

- Communicating with patients and coordinating appointments

- Answering the telephone and taking messages, deal with them in a timely and efficient way and refer as appropriate

- Arrange meetings as and when required

- Receive and open incoming post and take action as required

- Review and action electronic correspondence and disseminate as appropriate

About us

We are recognised as one of the leading NHS Foundation Trusts in the UK. Our vision is to Build Healthier Lives, and we recognise that we need incredible staff to do this.

Our commitment to our staff is to create the best place for them to work, and we are dedicated to:

Investing in the health and wellbeing of our staff, including a commitment of offering flexible working where we can;Offer our staff a wide variety of training and development opportunities, to support their personal and career development objectives.

UHB is committed to ensuring that our staff are treated fairly and feel that they belong, by creating a kind and inclusive environment. This is about equity of opportunity; removing all barriers, including discrimination and ensuring each individual member of staff reach their true potential, achieve their ambitions and thrive in their work. This is more than words. We are taking action. Our commitment to an inclusive culture is embedded at all levels of the organisation where every voice is heard, driven by our diverse and active staff networks, and at Board level by the Fairness Taskforce led by our CEO. We nurture a culture which empowers staff to challenge discriminatory behaviours and to enable people to bring their 'whole self' to a kinder, more connected and bold place to work.

University Hospitals Birmingham is a Smoke-Free premises hospital.

Date posted

21 March 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£23,615 to £23,615 a year

Contract

Permanent

Working pattern

Part-time, Flexible working

Reference number

304-9007677

Job locations

Chemsley Wood Primary Care Centre

6 Crabtree Dr, Fordbridge

Birmingham

West Midlands

B37 5BU

Job description

Job responsibilities

*Please Note : For a detailed job description for this vacancy, please see attached Job Description*

Job description

Job responsibilities

*Please Note : For a detailed job description for this vacancy, please see attached Job Description*

Person Specification

Qualifications

Essential

*Good General Education (e.g. GCSE English and Maths A-C) or GCSE Level 9-4

Experience

Essential

*Experience of working with a range of Microsoft Office packages (eg. Word, Excel and Outlook)
*Experience of using IT systems
*Experience of working in a busy office / customer care environment

Additional Criteria

Essential

*Good communication / customer care skills both written and verbal demonstrating sympathy and compassion
*Good keyboard / IT skills
*Good organisation skills and ability to multitask
*Good time management skills
*Ability to deal professionally with enquiries from staff, service users and stakeholders
*Ability to problem solve
*Understand confidentiality and apply the principles in every day working practice
*Ability to pay attention to detail where there are predictable interruptions to the work pattern
*Ability to deal with stressful situations and sensitive issues
*Work effectively and flexibly as part of a team to meet the needs of the services
*Confident in dealing with people at all levels
*Must be able to demonstrate an understanding of equality and diversity
*Ability to travel to multiple sites
*The post holder will have the ability to pay attention to detail where there are predictable interruptions to the work pattern
*Ability to work under pressure and deal with stressful situations

Person Specification

Qualifications

Essential

*Good General Education (e.g. GCSE English and Maths A-C) or GCSE Level 9-4

Experience

Essential

*Experience of working with a range of Microsoft Office packages (eg. Word, Excel and Outlook)
*Experience of using IT systems
*Experience of working in a busy office / customer care environment

Additional Criteria

Essential

*Good communication / customer care skills both written and verbal demonstrating sympathy and compassion
*Good keyboard / IT skills
*Good organisation skills and ability to multitask
*Good time management skills
*Ability to deal professionally with enquiries from staff, service users and stakeholders
*Ability to problem solve
*Understand confidentiality and apply the principles in every day working practice
*Ability to pay attention to detail where there are predictable interruptions to the work pattern
*Ability to deal with stressful situations and sensitive issues
*Work effectively and flexibly as part of a team to meet the needs of the services
*Confident in dealing with people at all levels
*Must be able to demonstrate an understanding of equality and diversity
*Ability to travel to multiple sites
*The post holder will have the ability to pay attention to detail where there are predictable interruptions to the work pattern
*Ability to work under pressure and deal with stressful situations

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.