Band 3 Booking Co-ordinator

Job summary

To work as part of a team providing comprehensive Administration / Co-ordination support to clinical services, ensuring this is patient focused and patients receive a compassionate and professional service.

Working in conjunction with colleagues, patients, service users and internal and external stakeholders.

The post holder will work under indirect supervision and will directly contribute to and Co-ordinate the efficient running of the service, ensuring that a seamless approach to patient care is delivered.

Main duties of the job

Where required coordinate duties in clinics/departments/satellite areas & ensure staff rotas are appropriately covered

Schedule patients into clinics using the criteria set out by the Trust and the clinical speciality, identifying capacity shortfalls

Processing patient appointment attendance using a variety of information systems

Undertake where required typing which may include touch type from audio and/or copy type from written documentation which may include letters, emails, reports and & other correspondence as required

Create documents/spreadsheets/reports as required using IT Systems

Use Trust systems to input electronic data as required

Exercise initiative & judgement based on acquired knowledge & experience when dealing with enquiries

Receiving/dealing with telephone enquiries

Maintain diaries as required

Input/look up data on Trust IT systems in accordance with Trust policy

Analyse & extract complex data sets from a number of different sources

Arrange meetings & appointments as necessary

Assist colleagues as directed by the Supervisor/Line Manager in times of pressure of work

Co-operate in the introduction of new technology & new working practices to ensure the smooth running of the department

Photocopying, Scanning & filing letters & documents

Receive & open incoming post & take action as required

Review & action electronic correspondence & disseminate appropriately

Maintain confidentiality at all times in accordance with Caldicott Guidelines & Data Protection Act

About us

We are recognised as one of the leading NHS Foundation Trusts in the UK. Our vision is to Build Healthier Lives, and we recognise that we need incredible staff to do this.

Our commitment to our staff is to create the best place for them to work, and we are dedicated to:

Investing in the health and wellbeing of our staff, including a commitment of offering flexible working where we can;Offer our staff a wide variety of training and development opportunities, to support their personal and career development objectives.

UHB is committed to ensuring that our staff are treated fairly and feel that they belong, by creating a kind and inclusive environment. This is about equity of opportunity; removing all barriers, including discrimination and ensuring each individual member of staff reach their true potential, achieve their ambitions and thrive in their work. This is more than words. We are taking action. Our commitment to an inclusive culture is embedded at all levels of the organisation where every voice is heard, driven by our diverse and active staff networks, and at Board level by the Fairness Taskforce led by our CEO. We nurture a culture which empowers staff to challenge discriminatory behaviours and to enable people to bring their 'whole self' to a kinder, more connected and bold place to work.

University Hospitals Birmingham is a Smoke-Free premises hospital.

Employer details

Employer name

University Hospitals Birmingham NHS Foundation Trust

Address

Queen Elizabeth Hospital

Mindelsohn Way

Birmingham

West Midlands

B15 2TH

Employer's website

https://www.uhb.nhs.uk/jobs.htm (Opens in a new tab)

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Employer details

Employer name

University Hospitals Birmingham NHS Foundation Trust

Address

Queen Elizabeth Hospital

Mindelsohn Way

Birmingham

West Midlands

B15 2TH

Employer's website

https://www.uhb.nhs.uk/jobs.htm (Opens in a new tab)

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