Band 3 Waiting List Co-Ordinator

University Hospitals Birmingham NHS Foundation Trust

This job is now closed

Job summary

An exciting opportunity has arisen to join a busy and fast paced team as a Waiting List Co-ordinator based at Solihull Hospital. This post is full time and will be required to work 37.5 hours per week, Monday to Friday.

The post will be part of a large team of staff managing the elective waiting lists for several specialities, contacting patients to agree pre op and admission dates and nursing theatres are fully utilised.

The role will include answering queries and questions from patients and GPs on the telephone, to liaise directly with consultants, theatre staff, pre op nurses and speciality operational managers.

Main duties of the job

To be fully computer literate (training will be given on Trust PAS systems)

Work in a fast-paced environment and thrive under pressure

To have an eye for detail and be accurate when inputting data on to IT systems

Work collaboratively as part of an integrated team

To provide a point of contact for service users and provide excellent customer service skills

Maintain confidentiality at all times adhering to Caldicott Guidelines and Data Protection Act

To assist colleagues as directed by the Supervisor/Line Manager in times of pressure of work

Organise own day-to-day work tasks showing an ability to prioritise in order to achieve set timescales

Analyse and extract complex data sets from a number of different sources

Work within and keep up to date with National and Trust legislation, guidelines, policies, procedures, protocols and code of conduct relating to own role

About us

We are recognised as one of the leading NHS Foundation Trusts in the UK. Our vision is to Build Healthier Lives, and we recognise that we need incredible staff to do this.

Our commitment to our staff is to create the best place for them to work, and we are dedicated to:

Investing in the health and wellbeing of our staff, including a commitment of offering flexible working where we can;Offer our staff a wide variety of training and development opportunities, to support their personal and career development objectives.

UHB is committed to ensuring that our staff are treated fairly and feel that they belong, by creating a kind and inclusive environment. This is about equity of opportunity; removing all barriers, including discrimination and ensuring each individual member of staff reach their true potential, achieve their ambitions and thrive in their work. This is more than words. We are taking action. Our commitment to an inclusive culture is embedded at all levels of the organisation where every voice is heard, driven by our diverse and active staff networks, and at Board level by the Fairness Taskforce led by our CEO. We nurture a culture which empowers staff to challenge discriminatory behaviours and to enable people to bring their 'whole self' to a kinder, more connected and bold place to work.

University Hospitals Birmingham is a Smoke-Free premises hospital.

Date posted

10 March 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,071 to £25,674 a year

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

304-9001214

Job locations

Solihull Hospital

Lode Ln

Solihull

West Midlands

B91 2JL

Job description

Job responsibilities

*Please Note : For a detailed job description for this vacancy, please see attached Job Description*

Job description

Job responsibilities

*Please Note : For a detailed job description for this vacancy, please see attached Job Description*

Person Specification

Qualifications

Essential

*Good General Education (eg. GCSE English and Maths A-C) GCSE Level 9-4
*Business Administration NVQ level 3 or equivalent experience in an administrative environment

Experience

Essential

*Experience of dealing with the Public/Customer service experience
*Experience of working with a range of Microsoft Office packages (eg. Word, Excel and Outlook)
*Experience of using IT systems

Additional Criteria

Essential

*Good communication / customer care skills both written and verbal demonstrating sympathy and compassion
*Good keyboard/ IT skills
*Good organisation skills and ability to multitask
*Good time management skills Ability to deal professionally with enquiries from staff, Patients and Visitors
*Ability to problem solve
*Understand confidentiality and apply the principles in every day working practice
*Ability to pay attention to detail where there are predictable interruptions to the work pattern
*Ability to deal with stressful situations and sensitive issues
*Work effectively and flexibly as part of a team to meet the needs of the services
*Confident in dealing with people at all levels
*Must be able to demonstrate an understanding of equality and diversity
*Mature open and flexible approach to work
*Demonstrates care and compassion
*Good inter-personal and communication skills.
*Good organisational skills
*Team Player
*Conscientious
*Demonstrates reliability, motivation and commitment
*Ability to travel to multiple sites

Person Specification

Qualifications

Essential

*Good General Education (eg. GCSE English and Maths A-C) GCSE Level 9-4
*Business Administration NVQ level 3 or equivalent experience in an administrative environment

Experience

Essential

*Experience of dealing with the Public/Customer service experience
*Experience of working with a range of Microsoft Office packages (eg. Word, Excel and Outlook)
*Experience of using IT systems

Additional Criteria

Essential

*Good communication / customer care skills both written and verbal demonstrating sympathy and compassion
*Good keyboard/ IT skills
*Good organisation skills and ability to multitask
*Good time management skills Ability to deal professionally with enquiries from staff, Patients and Visitors
*Ability to problem solve
*Understand confidentiality and apply the principles in every day working practice
*Ability to pay attention to detail where there are predictable interruptions to the work pattern
*Ability to deal with stressful situations and sensitive issues
*Work effectively and flexibly as part of a team to meet the needs of the services
*Confident in dealing with people at all levels
*Must be able to demonstrate an understanding of equality and diversity
*Mature open and flexible approach to work
*Demonstrates care and compassion
*Good inter-personal and communication skills.
*Good organisational skills
*Team Player
*Conscientious
*Demonstrates reliability, motivation and commitment
*Ability to travel to multiple sites

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.