Band 5 IT Business Change Senior Support Officer

University Hospitals Birmingham NHS Foundation Trust

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Job summary

Are you ready to be at the forefront of digital innovation in healthcare? University Hospitals Birmingham NHS Foundation Trust is seeking a dynamic individual to join our Digital Healthcare Team as we implement ground-breaking initiatives across our multiple hospital sites.

Role Overview:

*Senior support role in delivering the Trust's Digital Healthcare Programme

*12-month fixed-term position (maternity cover)

*Focus on Business Analysis and Change IT Service Request coordination

Key Responsibilities:

*Process and coordinate Digital Healthcare change requests

*Organise, facilitate, and monitor Business Analysis and Change activities

*Liaise with requestors and review new requests

*Support resourcing activities with BACM Managers

*Utilise IT Service Management, Project, and Planner tools

*Organise and minute team, project, and management meetings

*Maintain team document library and Standard Operating Procedures

Ideal Candidate:

*Proactive and organised individual with strong initiative

*Excellent communication and coordination skills

*Proficiency in IT service management and project planning tools

*Ability to work effectively in a fast-paced, innovative environment

Main duties of the job

The role of IT Business Change Senior Support Officer involves supporting business change initiatives within the organisation. The main duties include:

*Facilitating Business Change: Assisting in the implementation of IT-driven business change projects, ensuring alignment with organisational goals.

*Stakeholder Engagement: Collaborating with stakeholders to understand requirements and manage expectations.

*Project Coordination: Supporting project delivery by coordinating activities, tracking progress, and ensuring deadlines are met.

*Training and Support: Providing training and guidance to staff on new systems or processes introduced through business change initiatives.

*Problem-Solving: Addressing issues that arise during project implementation and finding solutions to ensure smooth transitions.

Core Deliverables and Daily Expectations

The ideal candidate will be expected to:

*Deliver measurable improvements in business processes through IT-enabled solutions.

*Ensure effective communication between technical teams and business stakeholders.

*Monitor project milestones and report progress regularly.

*Provide ongoing support for systems post-implementation, ensuring they meet user needs.

*Maintain documentation related to business change activities, including process maps, user guides, and training materials.

About us

We are recognised as one of the leading NHS Foundation Trusts in the UK. Our vision is to Build Healthier Lives, and we recognise that we need incredible staff to do this.

Our commitment to our staff is to create the best place for them to work, and we are dedicated to:

Investing in the health and wellbeing of our staff, including a commitment of offering flexible working where we can;Offer our staff a wide variety of training and development opportunities, to support their personal and career development objectives.

UHB is committed to ensuring that our staff are treated fairly and feel that they belong, by creating a kind and inclusive environment. This is about equity of opportunity; removing all barriers, including discrimination and ensuring each individual member of staff reach their true potential, achieve their ambitions and thrive in their work. This is more than words. We are taking action. Our commitment to an inclusive culture is embedded at all levels of the organisation where every voice is heard, driven by our diverse and active staff networks, and at Board level by the Fairness Taskforce led by our CEO. We nurture a culture which empowers staff to challenge discriminatory behaviours and to enable people to bring their 'whole self' to a kinder, more connected and bold place to work.

University Hospitals Birmingham is a Smoke-Free premises hospital.

Date posted

10 March 2025

Pay scheme

Agenda for change

Band

Band 5

Salary

£29,970 to £36,483 a year

Contract

Fixed term

Duration

12 months

Working pattern

Full-time, Flexible working

Reference number

304-1092673

Job locations

Yardley Court

11-13 Frederick Road, Edgbaston

Birmingham

West Midlands

B15 1JD

Job description

Job responsibilities

*Please Note : For a detailed job description for this vacancy, please see attached Job Description*

Job description

Job responsibilities

*Please Note : For a detailed job description for this vacancy, please see attached Job Description*

Person Specification

Qualifications

Essential

*GCSE level English Language / Maths / ICT
*Business Admin level 4/5 or equivalent to degree level

Desirable

*Relevant on-going learning and development to degree level.

Experience

Essential

*Relevant demonstrable experience within an ICT NHS environment in a support capacity
*Experience of supporting a multi-disciplinary EPR/Business Change team
*Writing and preparing Business Change documentation
*A good understanding of risk and issue management
*Engaging project stakeholders internally and externally, and at all levels
*A good general understanding and knowledge of ICT systems
*A good understanding of NHS strategies and plans and how they affect delivery of ICT within Trusts
*Good understanding of the Trust's EPR Digital Health Programme
*Good communication skills
*Good level of personal and team organisation
*Full understanding of the NHS Information Governance and GDPR policies.

Desirable

*Working knowledge of Microsoft Office 365.

Additional Criteria

Essential

*Good written & presentational skills
*Ability to organise resources and staff to successful project implementation.
*Good verbal communication / negotiating skills.
*Able to relate to and influence all staff groups to achieve successful project implementation.
*Good telephone skills / manner.
*Good prioritisation /organisational / co- ordination skills
*Ability to use initiative and show self- motivation.
*Ability to work in a challenging and busy environment, to tight deadlines.
*Enthusiastic and self-motivated.
*Ability and willingness to work flexibly and as part of a team.
*Personal resilience when working within challenging environments. Ability to work independently.
*Able to adapt quickly to change in a fast- paced environment.

Desirable

*Confident user of Microsoft Office 365 and Microsoft Teams
*Confident user of other Business Analysis and Project Management software (e.g., MS Visio, MS Planner, MS Project. MS SharePoint, etc.)

Person Specification

Qualifications

Essential

*GCSE level English Language / Maths / ICT
*Business Admin level 4/5 or equivalent to degree level

Desirable

*Relevant on-going learning and development to degree level.

Experience

Essential

*Relevant demonstrable experience within an ICT NHS environment in a support capacity
*Experience of supporting a multi-disciplinary EPR/Business Change team
*Writing and preparing Business Change documentation
*A good understanding of risk and issue management
*Engaging project stakeholders internally and externally, and at all levels
*A good general understanding and knowledge of ICT systems
*A good understanding of NHS strategies and plans and how they affect delivery of ICT within Trusts
*Good understanding of the Trust's EPR Digital Health Programme
*Good communication skills
*Good level of personal and team organisation
*Full understanding of the NHS Information Governance and GDPR policies.

Desirable

*Working knowledge of Microsoft Office 365.

Additional Criteria

Essential

*Good written & presentational skills
*Ability to organise resources and staff to successful project implementation.
*Good verbal communication / negotiating skills.
*Able to relate to and influence all staff groups to achieve successful project implementation.
*Good telephone skills / manner.
*Good prioritisation /organisational / co- ordination skills
*Ability to use initiative and show self- motivation.
*Ability to work in a challenging and busy environment, to tight deadlines.
*Enthusiastic and self-motivated.
*Ability and willingness to work flexibly and as part of a team.
*Personal resilience when working within challenging environments. Ability to work independently.
*Able to adapt quickly to change in a fast- paced environment.

Desirable

*Confident user of Microsoft Office 365 and Microsoft Teams
*Confident user of other Business Analysis and Project Management software (e.g., MS Visio, MS Planner, MS Project. MS SharePoint, etc.)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.