Band 3 Homecare Administration Assistant

Job summary

University Hospitals Birmingham NHS Foundation Trust use third party Homecare Providers to deliver hospital prescribed medications and associated care direct to patients homes.

We are looking for a reliable, self-motivated and enthusiastic applicant to join our office based team who act as the central point of contact between Homecare Providers and clinical teams across the entire Trust.

Working with a wide variety of stakeholders we facilitate the flow of information which is essential for the timely, safe and efficient provision of patient focused Homecare Medicines Services.

In this role you will be required to assist clinical teams with their queries and ensure that all expenditure on Homecare Medicines Services is complaint with the Trusts Standing Financial Instructions.

Prior experience working in a Homecare Team is desirable, but not essential. The ideal candidate must have experience working in an office based environment, be I.T. literate, willing to learn and be able to combine speed with attention to detail.

The position is based in the Heritage Building at the Queen Elizabeth Hospital, but occasional travel to other sites may be required.

Main duties of the job

The post holder will assist in the day-to-day running of the Homecare Hub:

*Liaising with clinical teams to ensure Homecare prescriptions are made available in a timely manner.

*Raising purchase orders for Homecare prescriptions.

*Sending prescriptions to homecare providers.

*Receipting orders and clearing invoices for payment.

*Monitoring the shared e-mail inbox and responding to e-mails.

*Maintaining accurate and up to date records.

*Answering the phone and resolving/escalating queries as appropriate.

*Assisting in the investigation and resolution of complaints and incidents.

*Respecting and maintaining patient confidentiality at all times.

*Providing general administrative support to the department

About us

We are recognised as one of the leading NHS Foundation Trusts in the UK. Our vision is to Build Healthier Lives, and we recognise that we need incredible staff to do this.

Our commitment to our staff is to create the best place for them to work, and we are dedicated to:

Investing in the health and wellbeing of our staff, including a commitment of offering flexible working where we can;Offer our staff a wide variety of training and development opportunities, to support their personal and career development objectives.

UHB is committed to ensuring that our staff are treated fairly and feel that they belong, by creating a kind and inclusive environment. This is about equity of opportunity; removing all barriers, including discrimination and ensuring each individual member of staff reach their true potential, achieve their ambitions and thrive in their work. This is more than words. We are taking action. Our commitment to an inclusive culture is embedded at all levels of the organisation where every voice is heard, driven by our diverse and active staff networks, and at Board level by the Fairness Taskforce led by our CEO. We nurture a culture which empowers staff to challenge discriminatory behaviours and to enable people to bring their 'whole self' to a kinder, more connected and bold place to work.

University Hospitals Birmingham is a Smoke-Free premises hospital.

Employer details

Employer name

University Hospitals Birmingham NHS Foundation Trust

Address

Queen Elizabeth Hospital

Mindelsohn Way

Birmingham

West Midlands

B15 2TH

Employer's website

https://www.uhb.nhs.uk/jobs.htm (Opens in a new tab)

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Employer details

Employer name

University Hospitals Birmingham NHS Foundation Trust

Address

Queen Elizabeth Hospital

Mindelsohn Way

Birmingham

West Midlands

B15 2TH

Employer's website

https://www.uhb.nhs.uk/jobs.htm (Opens in a new tab)

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