Band 4 Operations Support Assistant

Job summary

The Department of Ophthalmology is looking for an enthusiastic and flexible member of staff to work as part of the operational team. Ophthalmology is a busy department, with a high volume of patients coming through the department on a daily basis and as such the individual should be confident, competent, possess good communication skills and be well organised. A good standard of education, the ability to organise the workload and work independently, as well as part of a team is also an essential aspect of this role. It is essential that applicants should fulfil the following criteria:

- Able to work with and without supervision

- Work accurately and methodically

- Able to prioritise heavy and changing work schedules

- Work under pressure

- Meet important deadlines

- Be proactive, reassuring and understanding using empathy when dealing with patients and their families

The successful candidate will work with the operations team to achieve all local and national targets in line with RTT and 18 week pathways. The role is for 37.5 hours to be worked over 5 days and will be working across all the UHB sites.

For more information or an informal conversation, please email Vivek Nelliyote, Service Manager email: vivek.nelliyote@uhb.nhs.uk

Main duties of the job

Receiving and dealing with telephone enquiries as appropriate

Input and look up patient data on Trust IT systems in accordance with Trust policy

To ensure Consultant's post is opened daily and dealt with accordingly

To understand the patient pathway including RTT, capacity and demand planning as required. Deal with queries and action as appropriate to achieve Trust targets.

Arrange meetings and appointments as necessary

To assist colleagues as directed by the Operations team in times of pressure of work

Co-operate in the introduction of new technology and new working practices to ensure the smooth running of the department

Liaise with staff and service users

Provide excellent telephone skills. Accurately record telephone messages and other enquiries and refer as appropriate

To provide a point of contact for patients/relatives/carers, GPs and other health care professionals who can be emotional and highly distressed, ensuring that any language or other communication barriers are overcome

Provide effective communication and problem solving both face to face and via telephone

Be sympathetic and sensitive to the requirements of staff, service users when communicating by telephone or face to face, including dealing with a difficult situation, e.g. aggressive or demanding behaviour

Attend team / departmental meetings on a regular basis. Contribute to building effective teamwork in exchanging views, ideas and communicating effectively

About us

We are recognised as one of the leading NHS Foundation Trusts in the UK. Our vision is to Build Healthier Lives, and we recognise that we need incredible staff to do this.

Our commitment to our staff is to create the best place for them to work, and we are dedicated to:

Investing in the health and wellbeing of our staff, including a commitment of offering flexible working where we can;Offer our staff a wide variety of training and development opportunities, to support their personal and career development objectives.

UHB is committed to ensuring that our staff are treated fairly and feel that they belong, by creating a kind and inclusive environment. This is about equity of opportunity; removing all barriers, including discrimination and ensuring each individual member of staff reach their true potential, achieve their ambitions and thrive in their work. This is more than words. We are taking action. Our commitment to an inclusive culture is embedded at all levels of the organisation where every voice is heard, driven by our diverse and active staff networks, and at Board level by the Fairness Taskforce led by our CEO. We nurture a culture which empowers staff to challenge discriminatory behaviours and to enable people to bring their 'whole self' to a kinder, more connected and bold place to work.

University Hospitals Birmingham is a Smoke-Free premises hospital.

Employer details

Employer name

University Hospitals Birmingham NHS Foundation Trust

Address

Trustwide

Mindelsohn Way

Birmingham

West Midlands

B15 2TH

Employer's website

https://www.uhb.nhs.uk/jobs.htm (Opens in a new tab)

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Employer details

Employer name

University Hospitals Birmingham NHS Foundation Trust

Address

Trustwide

Mindelsohn Way

Birmingham

West Midlands

B15 2TH

Employer's website

https://www.uhb.nhs.uk/jobs.htm (Opens in a new tab)

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