Band 4 Operational Support Assistant

Job summary

We are looking for an enthusiastic Operational Support Assistant (OSA) to join the team in Acute Medicine. The post holder will be a key member of the team and is expected to provide a comprehensive administrative support for Medical Rostering within the department, resolving day-to-day problems independently. Make decisions within area of responsibility, ensuring that agreed standards and targets are met in accordance with

Departmental, Trust and National standards, policies, and procedures. Act as a source of advice and guidance, and the first point of contact for enquiries for the Acute Medicine Rota. Coordinate the preparation of agendas and minutes; ensuring appropriate follow up action completion as required.

The post holder will be expected to appropriately manage confidential, complex and sensitive information concerning staff, exercising discretion and upholding professional standards at all times. You will need to ensure accurate records on the department roster; linking to rostering rules and decisions undertaken to ensure safe management of services whilst ensuring access to training requirements for our medical trainees.

The post holder will be a key member of the team will also support the senior management team with other admin duties as they arise. This may include arranging meetings, taking minutes, collating data, report writing.

Main duties of the job

* Monitor AIM inbox and ensure that all urgent emails are dealt with appropriately and in a timely manner.

* Provide effective communication and problem solving both face to face and via telephone.

* Be the first point of contact for stakeholders who may be highly emotional and high distressed ensuring that any language or other communication barriers are overcome.

* Be sympathetic and sensitive to the requirements of staff, including dealing with a difficult situation, e.g. aggressive or demanding behaviour.

* Attend departmental meetings on a regular basis, this includes representing the operational team at Junior Doctor inductions and Junior Doctor Forums.

* Contribute to building effective teamwork in exchanging views, ideas and communicating effectivelThe Operational Support Assistant (OSA) is a key member of the operational team and is dedicated to co-ordinating all Acute Internal Medicine (AIM) clinical rotas and supporting the fill for General Internal Medicine (GIM) Acute gaps.

Daily areas of responsibility will include:

*AIM Consultant Rotas (circa. 31 staff)

*AIM Doctor Rotas (circa. 48-55 junior medic staff and 12-16 registrar)

*Data collection & Reports on a range of related core activities: gaps, fill-rates, skill mix, sickness, supporting with directorate reports and Acute Med data collecting.

*Attending doctor handover every morning and being contact person for sickness/staffing issues.

*Reviewing TempRE and ensuring all shifts are added in a timely manner.

About us

We are recognised as one of the leading NHS Foundation Trusts in the UK. Our vision is to Build Healthier Lives, and we recognise that we need incredible staff to do this.

Our commitment to our staff is to create the best place for them to work, and we are dedicated to:

Investing in the health and wellbeing of our staff, including a commitment of offering flexible working where we can;Offer our staff a wide variety of training and development opportunities, to support their personal and career development objectives.

UHB is committed to ensuring that our staff are treated fairly and feel that they belong, by creating a kind and inclusive environment. This is about equity of opportunity; removing all barriers, including discrimination and ensuring each individual member of staff reach their true potential, achieve their ambitions and thrive in their work. This is more than words. We are taking action. Our commitment to an inclusive culture is embedded at all levels of the organisation where every voice is heard, driven by our diverse and active staff networks, and at Board level by the Fairness Taskforce led by our CEO. We nurture a culture which empowers staff to challenge discriminatory behaviours and to enable people to bring their 'whole self' to a kinder, more connected and bold place to work.

University Hospitals Birmingham is a Smoke-Free premises hospital.

Employer details

Employer name

University Hospitals Birmingham NHS Foundation Trust

Address

Queen Elizabeth Hospital

Mindelsohn Way

Birmingham

West Midlands

B15 2TH

Employer's website

https://www.uhb.nhs.uk/jobs.htm (Opens in a new tab)

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Employer details

Employer name

University Hospitals Birmingham NHS Foundation Trust

Address

Queen Elizabeth Hospital

Mindelsohn Way

Birmingham

West Midlands

B15 2TH

Employer's website

https://www.uhb.nhs.uk/jobs.htm (Opens in a new tab)

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