Band 3 Renal Booking Coordinator-Renal Outpatients

Job summary

We are looking to recruit an enthusiastic and motivated booking coordinator to work alongside our team of Clerks, Booking Coordinators and the wider administration team within the Renal Department at the Queen Elizabeth Hospital Birmingham. The successful candidate will be a key member of the team, providing a professional and high quality administrative service at all times.

They must be willing to assist the department and the whole multi-disciplinary team in providing the best possible care to our patients and service users in line with our trust values and mission statement. We are looking for someone ideally with experience of dealing with a large volume of appointment bookings and phone calls, someone who is a team player but has the initiative to complete their individual tasks in a timely manner.

We would like the successful candidate to be pro-active, approachable, and supportive to both patient and colleagues, to have a conscientious approach, and ability to demonstrate admin experience and be able to meet the main duties of the role as identified in the job description. You must possess excellent organisational skills and be experienced in dealing with confidential information.

Main duties of the job

1.Print and manage clinic reports in Excel format whilst monitoring the timeliness and quality of the rebooking of clinic appointments set out by the Outpatient Manager.

2.Identify capacity shortfalls in clinical areas and escalate appropriately

3.To understand the patient pathway including RTT, capacity and demand planning as required. Deal with queries and action as appropriate to achieve Trust targets.

4.Manage several mailboxes

5.Managing the Biopsy Admissions by arranging beds and pre op test as required

6.Manage the booking of PBWL/PIFU lists in a timely manner

7.Co-operate in the introduction of new technology and new working practices to ensure the smooth running of the department.

8.To deal with a high volume of telephone calls from patients, relatives and service users in a professional and timely manner.

9.Ability to make decisions relating to non-routine enquiries and issues. Ability to problem solve and provide alternative solutions.

10.Ability to recognise situations that should be referred onto the Line Manager and take prompt and appropriate action.

11.Organise own day-to-day work and prioritise team tasks as required showing an ability to prioritise in order to achieve set timescales.

12.Undertake work that has been prioritised by the Supervisor / Line Manager

13.Manage at short notice cancellations and re bookings of patients as necessary onto appropriate lists

About us

We are recognised as one of the leading NHS Foundation Trusts in the UK. Our vision is to Build Healthier Lives, and we recognise that we need incredible staff to do this.

Our commitment to our staff is to create the best place for them to work, and we are dedicated to:

Investing in the health and wellbeing of our staff, including a commitment of offering flexible working where we can;Offer our staff a wide variety of training and development opportunities, to support their personal and career development objectives.

UHB is committed to ensuring that our staff are treated fairly and feel that they belong, by creating a kind and inclusive environment. This is about equity of opportunity; removing all barriers, including discrimination and ensuring each individual member of staff reach their true potential, achieve their ambitions and thrive in their work. This is more than words. We are taking action. Our commitment to an inclusive culture is embedded at all levels of the organisation where every voice is heard, driven by our diverse and active staff networks, and at Board level by the Fairness Taskforce led by our CEO. We nurture a culture which empowers staff to challenge discriminatory behaviours and to enable people to bring their 'whole self' to a kinder, more connected and bold place to work.

University Hospitals Birmingham is a Smoke-Free premises hospital.

Employer details

Employer name

University Hospitals Birmingham NHS Foundation Trust

Address

Queen Elizabeth Hospital

Mindelsohn Way

Birmingham

West Midlands

B15 2TH

Employer's website

https://www.uhb.nhs.uk/jobs.htm (Opens in a new tab)

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Employer details

Employer name

University Hospitals Birmingham NHS Foundation Trust

Address

Queen Elizabeth Hospital

Mindelsohn Way

Birmingham

West Midlands

B15 2TH

Employer's website

https://www.uhb.nhs.uk/jobs.htm (Opens in a new tab)

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