University Hospitals Birmingham NHS Foundation Trust

Band 4 Medical Secretary - AMU

Information:

This job is now closed

Job summary

The post holder will provide a comprehensive and efficient secretarial service to the Consultant(s) and their medical team. By personally assisting with the administrative workload, the Medical Secretary will enable the Consultant(s) to optimise clinical commitment. It is essential that the post holder exercises initiative and judgement using acquired skills and knowledge, always maintaining confidentiality.

The post holder will provide an empathic and sensitive point of contact for patients/relatives and carers. They will be responsible for the day-to-day training and supervision of other medical secretaries/clerical support workers.

Main duties of the job

Communication

Liaise with staff and service users

Provide excellent telephone skills. Accurately record telephone messages and other enquiries and refer as appropriate

To provide a point of contact for patients/relatives/carers, GPs and other Health Care Professionals who can be emotional and highly distressed, ensuring that any language or other communication barriers are overcome

Provide effective communication and problem solving both face to face and via telephone

Be sympathetic and sensitive to the requirements of staff, service users when communicating by telephone or face to face, including dealing with a difficult situation, e.g. aggressive or demanding behaviour

Attend admin team / departmental meetings on a regular basis. Contribute to building effective teamwork in exchanging views, ideas and communicating effectively

Analytical and Judgemental Skills / Freedom to Act

Ability to make decisions and take actions relating to enquiries

Ability to recognise situations that should be referred onto the Line Manager and take prompt and appropriate action

To sort, distribute and prioritise incoming mail, using judgement and experience to decide which documents are to be passed to the Consultant(s) and their team for urgent action and which may be passed directly to other areas for action and information

About us

We are recognised as one of the leading NHS Foundation Trusts in the UK. Our vision is to Build Healthier Lives, and we recognise that we need incredible staff to do this.

Our commitment to our staff is to create the best place for them to work, and we are dedicated to:

Investing in the health and wellbeing of our staff, including a commitment of offering flexible working where we can;Offer our staff a wide variety of training and development opportunities, to support their personal and career development objectives.

UHB is committed to ensuring that our staff are treated fairly and feel that they belong, by creating a kind and inclusive environment. This is about equity of opportunity; removing all barriers, including discrimination and ensuring each individual member of staff reach their true potential, achieve their ambitions and thrive in their work. This is more than words. We are taking action. Our commitment to an inclusive culture is embedded at all levels of the organisation where every voice is heard, driven by our diverse and active staff networks, and at Board level by the Fairness Taskforce led by our CEO. We nurture a culture which empowers staff to challenge discriminatory behaviours and to enable people to bring their 'whole self' to a kinder, more connected and bold place to work.

University Hospitals Birmingham is a Smoke-Free premises hospital.

Details

Date posted

10 February 2025

Pay scheme

Agenda for change

Band

Band 4

Salary

£26,530 to £29,114 a year

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

304-1091311

Job locations

Queen Elizabeth Hospital

Mindelsohn Way

Birmingham

West Midlands

B15 2TH


Job description

Job responsibilities

*Please Note : For a detailed job description for this vacancy, please see attached Job Description*

Job description

Job responsibilities

*Please Note : For a detailed job description for this vacancy, please see attached Job Description*

Person Specification

Qualifications

Essential

  • *Good General Education (eg. GCSE English and Maths A-C) GCSE Level 9-4
  • *Business Administration NVQ level 3 or equivalent experience in a clerical environment
  • *AMSPAR Certificate/equivalent qualification or equivalent knowledge of medical terminology
  • *Working knowledge of medical terminology

Experience

Essential

  • *Experience of working as a Medical Secretary
  • *Experience of dealing with the Public/Customer service experience
  • *Experience of working with a range of Microsoft Office packages (e.g. Word, Excel and Outlook)
  • *Experience of using IT systems
  • *Experience of working in Healthcare
  • *Good Organisational skills
  • *Able to use own initiative and deal with the unpredictable
  • *Able to work under pressure and to multi-task
  • *Able to work to deadlines

Desirable

  • *Experience of working in a busy environment

Additional Criteria

Essential

  • *Good communication / customer care skills both written and verbal demonstrating sympathy and compassion
  • *Good keyboard / IT skills
  • *Good organisation skills and ability to multitask
  • *Good time management skills
  • *Ability to deal professionally with enquiries from staff, patients and visitors
  • *Ability to problem solve
  • *Understand confidentiality and apply the principles in everyday working practice
  • *Ability to pay attention to detail where there are predictable interruptions to the work pattern
  • *Ability to deal with stressful situations and sensitive issues
  • *Work effectively and flexibly as part of a team to meet the needs of the services
  • *Confident in dealing with people at all levels
  • *Must be able to demonstrate an understanding of equality and diversity
  • *Mature open and flexible approach to work
  • *Demonstrates care and compassion
  • *Good inter-personal and communication skills
  • *Good organisational skills
  • *Team Player
  • *Conscientious
  • *Demonstrates reliability, motivation and commitment
  • *Ability to travel to multiple sites

Desirable

  • *Ability to work under pressure and deal with stressful situations
Person Specification

Qualifications

Essential

  • *Good General Education (eg. GCSE English and Maths A-C) GCSE Level 9-4
  • *Business Administration NVQ level 3 or equivalent experience in a clerical environment
  • *AMSPAR Certificate/equivalent qualification or equivalent knowledge of medical terminology
  • *Working knowledge of medical terminology

Experience

Essential

  • *Experience of working as a Medical Secretary
  • *Experience of dealing with the Public/Customer service experience
  • *Experience of working with a range of Microsoft Office packages (e.g. Word, Excel and Outlook)
  • *Experience of using IT systems
  • *Experience of working in Healthcare
  • *Good Organisational skills
  • *Able to use own initiative and deal with the unpredictable
  • *Able to work under pressure and to multi-task
  • *Able to work to deadlines

Desirable

  • *Experience of working in a busy environment

Additional Criteria

Essential

  • *Good communication / customer care skills both written and verbal demonstrating sympathy and compassion
  • *Good keyboard / IT skills
  • *Good organisation skills and ability to multitask
  • *Good time management skills
  • *Ability to deal professionally with enquiries from staff, patients and visitors
  • *Ability to problem solve
  • *Understand confidentiality and apply the principles in everyday working practice
  • *Ability to pay attention to detail where there are predictable interruptions to the work pattern
  • *Ability to deal with stressful situations and sensitive issues
  • *Work effectively and flexibly as part of a team to meet the needs of the services
  • *Confident in dealing with people at all levels
  • *Must be able to demonstrate an understanding of equality and diversity
  • *Mature open and flexible approach to work
  • *Demonstrates care and compassion
  • *Good inter-personal and communication skills
  • *Good organisational skills
  • *Team Player
  • *Conscientious
  • *Demonstrates reliability, motivation and commitment
  • *Ability to travel to multiple sites

Desirable

  • *Ability to work under pressure and deal with stressful situations

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

University Hospitals Birmingham NHS Foundation Trust

Address

Queen Elizabeth Hospital

Mindelsohn Way

Birmingham

West Midlands

B15 2TH


Employer's website

https://www.uhb.nhs.uk/jobs.htm (Opens in a new tab)


Employer details

Employer name

University Hospitals Birmingham NHS Foundation Trust

Address

Queen Elizabeth Hospital

Mindelsohn Way

Birmingham

West Midlands

B15 2TH


Employer's website

https://www.uhb.nhs.uk/jobs.htm (Opens in a new tab)


Employer contact details

For questions about the job, contact:

Hiring Manager

Henrie Ingoba

Henrie.Ingoba@uhb.nhs.uk

07823788762

Details

Date posted

10 February 2025

Pay scheme

Agenda for change

Band

Band 4

Salary

£26,530 to £29,114 a year

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

304-1091311

Job locations

Queen Elizabeth Hospital

Mindelsohn Way

Birmingham

West Midlands

B15 2TH


Supporting documents

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