Job summary
This role will involve contributing to the overall activity of HIV service, working alongside colleagues in the Opt-out BBV testing and linkage to care team. They will support the development and training of future band 3 HIV Nurse or Health advisor support worker role. They will also work with the wider HIV and blood borne virus team. They will also be working with the HIV MDT and Hepatitis MDT to support services for patients receiving specialist HIV care within the Birmingham Heartlands HIV service. The role entails seeing patients in a variety of settings including hospital, community venues or their own home.
Main duties of the job
Liaise with laboratory teams at the QEH, BHH and GHH laboratories run by UHBFT but also the UKHSA to get automated lists of all "non-negative" HIV, Hepatitis B and Hepatitis C tests including reactive, indeterminate, rejected samples, or requests with no samples received and work to resolve each of these, so that:
*Reactive results are either confirmed positive or confirmed negative.
*Individuals with true positives results are prioritised and encouraged to engage with clinical services.
*Indeterminate results are repeated.
*Where tests are not done (rejected/or not sent) the patient is informed and offered tests at a variety of clinical or non-clinical settings
*To independently run phlebotomy lists when required to do these tests and inform patients of results.
*This may include performing HIV and hepatitis point of care testing or fingerpick BBV testing when venous access is not possible.
*This may involve visiting individuals in the community, in conjunction with other members of the BBV MDT or community groups to tests individuals not engaging with the service.
*Keep high quality records of these activities.
*Feedback to line manager and to BBV lead to work on improvements in service provided by this role.
For a full list of main duties please refer to the job description.
About us
We are recognised as one of the leading NHS Foundation Trusts in the UK. Our vision is to Build Healthier Lives, and we recognise that we need incredible staff to do this.
Our commitment to our staff is to create the best place for them to work, and we are dedicated to:
Investing in the health and wellbeing of our staff, including a commitment of offering flexible working where we can;Offer our staff a wide variety of training and development opportunities, to support their personal and career development objectives.
UHB is committed to ensuring that our staff are treated fairly and feel that they belong, by creating a kind and inclusive environment. This is about equity of opportunity; removing all barriers, including discrimination and ensuring each individual member of staff reach their true potential, achieve their ambitions and thrive in their work. This is more than words. We are taking action. Our commitment to an inclusive culture is embedded at all levels of the organisation where every voice is heard, driven by our diverse and active staff networks, and at Board level by the Fairness Taskforce led by our CEO. We nurture a culture which empowers staff to challenge discriminatory behaviours and to enable people to bring their 'whole self' to a kinder, more connected and bold place to work.
University Hospitals Birmingham is a Smoke-Free premises hospital.
Job description
Job responsibilities
*Please Note : For a detailed job description for this vacancy, please see attached Job Description*
Job description
Job responsibilities
*Please Note : For a detailed job description for this vacancy, please see attached Job Description*
Person Specification
Qualifications
Essential
- *NVQ in Customer services or Health and social care or equivalent experience and training
Experience
Essential
- *Experience working with HIV positive or Hepatitis positive patients.
- *Extensive experience in giving highly sensitive clinical results to patient groups ie such as the results of sexually transmitted infections tests.
- *Extensive experience working with HIV or sexual health patient management systems.
- *Experience interpreting HIV and Hepatitis serological or molecular tests results.
- *Experience and understanding of the HIV and AIDS Reporting systems (HARS)
- *Experience of dealing with the Public/Customer service experience
- *Experience of working in an administrative role with a proven track record of problem solving
- *Experience of managing complex diaries using own judgement when dealing with conflicting appointments and priorities
- *High proficiency of working with a range of Microsoft Office packages (eg. Word, Excel and Outlook)
- *Experience of working in a busy environment working independently and exercising judgment and decision-making skills
Additional Criteria
Essential
- *Phlebotomy Experience
- *Ability to undertake blood borne virus point of care testing.
- *Experience with dried blood spot testing
- *Experiency in dealing with highly confidential sensitive medical information: such as sexual health diagnoses.
- *Excellent communication / customer care skills both written and verbal demonstrating sympathy and compassion.
- *Excellent keyboard / IT skills ensuring accuracy.
- *Highly developed prioritisation skills
- *Good time management skills
- *Ability to deal professionally with enquiries from staff, Patients and Visitors
- *Confidentiality and tact necessary for dealing with
- *people at all levels, and the most complex and sensitive information
- *Ability to pay attention to detail where there are predictable interruptions to the work pattern.
- *Ability to deal with stressful situations and sensitive issues.
- *Ability to work under pressure whist meeting deadlines and adapt to changes in demand and workload.
- *Full and valid UK driving licence
- *Willingness to travel outside of the hospital environment to undertake point of care testing/ phlebotomy.
- *Work effectively and flexibly as part of a team to meet the needs of the services.
- *Confident in dealing with people at all levels.
- *Must be able to demonstrate an understanding of equality and diversity.
- *Mature open and flexible approach to work
- *Demonstrates care and compassion.
- *Good inter-personal and communication skills.
- *Good organisational skills
- *Team Player
- *Conscientious
- *Demonstrates reliability, motivation, and commitment.
- *Ability to travel to multiple sites.
- *Ability to work under pressure and deal with stressful situation.
Person Specification
Qualifications
Essential
- *NVQ in Customer services or Health and social care or equivalent experience and training
Experience
Essential
- *Experience working with HIV positive or Hepatitis positive patients.
- *Extensive experience in giving highly sensitive clinical results to patient groups ie such as the results of sexually transmitted infections tests.
- *Extensive experience working with HIV or sexual health patient management systems.
- *Experience interpreting HIV and Hepatitis serological or molecular tests results.
- *Experience and understanding of the HIV and AIDS Reporting systems (HARS)
- *Experience of dealing with the Public/Customer service experience
- *Experience of working in an administrative role with a proven track record of problem solving
- *Experience of managing complex diaries using own judgement when dealing with conflicting appointments and priorities
- *High proficiency of working with a range of Microsoft Office packages (eg. Word, Excel and Outlook)
- *Experience of working in a busy environment working independently and exercising judgment and decision-making skills
Additional Criteria
Essential
- *Phlebotomy Experience
- *Ability to undertake blood borne virus point of care testing.
- *Experience with dried blood spot testing
- *Experiency in dealing with highly confidential sensitive medical information: such as sexual health diagnoses.
- *Excellent communication / customer care skills both written and verbal demonstrating sympathy and compassion.
- *Excellent keyboard / IT skills ensuring accuracy.
- *Highly developed prioritisation skills
- *Good time management skills
- *Ability to deal professionally with enquiries from staff, Patients and Visitors
- *Confidentiality and tact necessary for dealing with
- *people at all levels, and the most complex and sensitive information
- *Ability to pay attention to detail where there are predictable interruptions to the work pattern.
- *Ability to deal with stressful situations and sensitive issues.
- *Ability to work under pressure whist meeting deadlines and adapt to changes in demand and workload.
- *Full and valid UK driving licence
- *Willingness to travel outside of the hospital environment to undertake point of care testing/ phlebotomy.
- *Work effectively and flexibly as part of a team to meet the needs of the services.
- *Confident in dealing with people at all levels.
- *Must be able to demonstrate an understanding of equality and diversity.
- *Mature open and flexible approach to work
- *Demonstrates care and compassion.
- *Good inter-personal and communication skills.
- *Good organisational skills
- *Team Player
- *Conscientious
- *Demonstrates reliability, motivation, and commitment.
- *Ability to travel to multiple sites.
- *Ability to work under pressure and deal with stressful situation.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
