University Hospitals Birmingham NHS Foundation Trust

Band 6 Service Manager

This job is now closed

Job summary

The Service Manager is responsible for promoting the vision and values of University Hospitals Birmingham, leading by example and ensuring that they demonstrate those values in their leadership behaviours and how we support our teams and deliver our services. The Service Manager is responsible for delivering the Trust's Strategy, within their area of responsibility, incorporating the following;

*Ensuring the standardisation of services across all relevant sites to the best possible level, so that all of our patients experience equally high quality care;

*To ensure that digital technologies underpin the way services are delivered at present and in the future and to drive all aspects of innovation and service improvement, across all settings;

*Leading the development of a sustainable workforce that is fit for the future within their area of responsibility;

The Service Manager will be responsible for all aspects of operational performance within the Neurology Department whilst maintaining quality standards and for ensuring the implementation and maintenance of good governance arrangement.

Main duties of the job

To maintain and manage the Patient Tracking List (PTL) to provide assurance and management of the departments waiting list and areas of improved processes to do this

To support the Operations Manager with specific change management processes and ensure engagement of the multi-disciplinary team.

To monitor performance against activity targets and other service objectives.

To ensure complaints and incidents are investigated in line with Trust policies to identify, agree and implement corrective action plans.

To support the development of productive collaborative working relationships between all operational areas.

To forward look and foresee any capacity issues for both outpatient and inpatients.

To attend departmental meetings on a regular basis and escalate any issues with the secretarial team, or wider department, and feedback any issues raised by the Consultant body to the relevant team/individuals to resolve.

Directly line-manage staff within the Department. This includes the management of sickness absence, annual appraisal, disciplinary and grievance concerns.

To provide day to day management support within the assigned service areas, ensuring staff are able to contribute effectively to the achievement of objectives and targets.

Ensure consistently high quality care through a culture of effective teamwork and patient focus and through the empowerment of all direct reports.

Any other duties as deemed necessary by the General Manager that is commensurate with the role.

About us

We are recognised as one of the leading NHS Foundation Trusts in the UK. Our vision is to Build Healthier Lives, and we recognise that we need incredible staff to do this.

Our commitment to our staff is to create the best place for them to work, and we are dedicated to:

Investing in the health and wellbeing of our staff, including a commitment of offering flexible working where we can;Offer our staff a wide variety of training and development opportunities, to support their personal and career development objectives.

UHB is committed to ensuring that our staff are treated fairly and feel that they belong, by creating a kind and inclusive environment. This is about equity of opportunity; removing all barriers, including discrimination and ensuring each individual member of staff reach their true potential, achieve their ambitions and thrive in their work. This is more than words. We are taking action. Our commitment to an inclusive culture is embedded at all levels of the organisation where every voice is heard, driven by our diverse and active staff networks, and at Board level by the Fairness Taskforce led by our CEO. We nurture a culture which empowers staff to challenge discriminatory behaviours and to enable people to bring their 'whole self' to a kinder, more connected and bold place to work.

University Hospitals Birmingham is a Smoke-Free premises hospital.

Date posted

07 January 2025

Pay scheme

Agenda for change

Band

Band 6

Salary

£37,338 to £44,962 a year

Contract

Secondment

Duration

12 months

Working pattern

Full-time, Flexible working

Reference number

304-1091534LD

Job locations

Queen Elizabeth Hospital

Mindelsohn Way

Birmingham

West Midlands

B15 2TH

Job description

Job responsibilities

*Please Note : For a detailed job description for this vacancy, please see attached Job Description*

Job description

Job responsibilities

*Please Note : For a detailed job description for this vacancy, please see attached Job Description*

Person Specification

Qualifications

Essential

* GCSE in English and Maths
* Degree or equivalent professional management qualification, or working towards
* Further management training and/or relevant managerial experience to post graduate diploma level

Experience

Essential

*Minimum of 1 years operational management experience in the NHS
*Experience of working within a NHS environment working with clinicians and other health care professionals at all levels of the organisation
*HR -- day to day supervision/management of staff and delivers training on a range of subjects.
*Evidence of managing service/organisational change.
*Evidence of experience in risk management and service improvement.
*Evidence of innovation in managerial and service terms.
*Experience of delivering cost improvement programmes.
*Evidence of developing team / others.
*Evidence of managing staff groups
*Evidence of project work within the NHS
*Evidence of good written and oral presentation skills

Additional Criteria

Essential

*Leadership ability.
*Composed and resilient.
*Ability to delegate and work through others.
*Ability to influence and negotiate with all grades of staff
*Communication and presentational ability
*Ability to manage conflict in a constructive manner
*IT skills in use of Word, Excel, e-mail, power point and Patient Administration Systems.
*Analytical Ability -- proven analysis of business performance information, ability to make decision on meeting business targets, highlighting performance information, ability to investigate and resolve issues(e.g. disciplinary issues)
*Negotiation, coaching, facilitation and leadership skills.
*Communication with ability to receive and provide complex information with ability to persuade, motivate and negotiate.
*Ability to propose changes to practice in own area and other areas and implement policies in own area
*Planning and organising activities which require formulation, adjustment and co-ordination with other professionals within the organisation.
*To work on your own initiative within broad occupational policies.
*Good communication and influencing skills including the ability to establish and maintain positive working relationships with colleagues at all levels of the organisation.
*Excellent verbal and written communication skills
*Ability to understand complex issues, problem solve and propose solutions
*A commitment to improving patient services through an ability to sustain a clear performance focus on achieving demanding goals

Person Specification

Qualifications

Essential

* GCSE in English and Maths
* Degree or equivalent professional management qualification, or working towards
* Further management training and/or relevant managerial experience to post graduate diploma level

Experience

Essential

*Minimum of 1 years operational management experience in the NHS
*Experience of working within a NHS environment working with clinicians and other health care professionals at all levels of the organisation
*HR -- day to day supervision/management of staff and delivers training on a range of subjects.
*Evidence of managing service/organisational change.
*Evidence of experience in risk management and service improvement.
*Evidence of innovation in managerial and service terms.
*Experience of delivering cost improvement programmes.
*Evidence of developing team / others.
*Evidence of managing staff groups
*Evidence of project work within the NHS
*Evidence of good written and oral presentation skills

Additional Criteria

Essential

*Leadership ability.
*Composed and resilient.
*Ability to delegate and work through others.
*Ability to influence and negotiate with all grades of staff
*Communication and presentational ability
*Ability to manage conflict in a constructive manner
*IT skills in use of Word, Excel, e-mail, power point and Patient Administration Systems.
*Analytical Ability -- proven analysis of business performance information, ability to make decision on meeting business targets, highlighting performance information, ability to investigate and resolve issues(e.g. disciplinary issues)
*Negotiation, coaching, facilitation and leadership skills.
*Communication with ability to receive and provide complex information with ability to persuade, motivate and negotiate.
*Ability to propose changes to practice in own area and other areas and implement policies in own area
*Planning and organising activities which require formulation, adjustment and co-ordination with other professionals within the organisation.
*To work on your own initiative within broad occupational policies.
*Good communication and influencing skills including the ability to establish and maintain positive working relationships with colleagues at all levels of the organisation.
*Excellent verbal and written communication skills
*Ability to understand complex issues, problem solve and propose solutions
*A commitment to improving patient services through an ability to sustain a clear performance focus on achieving demanding goals

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

University Hospitals Birmingham NHS Foundation Trust

Address

Queen Elizabeth Hospital

Mindelsohn Way

Birmingham

West Midlands

B15 2TH

Employer's website

https://www.uhb.nhs.uk/jobs.htm (Opens in a new tab)

Employer details

Employer name

University Hospitals Birmingham NHS Foundation Trust

Address

Queen Elizabeth Hospital

Mindelsohn Way

Birmingham

West Midlands

B15 2TH

Employer's website

https://www.uhb.nhs.uk/jobs.htm (Opens in a new tab)