Band 2 Receptionist

University Hospitals Birmingham NHS Foundation Trust

This job is now closed

Job summary

As part of our modernization plan to develop a first class service at this forward thinking Trust, an exciting opportunity has arisen for a pro-active, enthusiastic, self-motivated, individual to join our innovative and successful Emergency Department Reception Team.

The role will be based predominantly at Heartlands Hospital but the post holder is expected to work rotational shifts at Solihull when required.

Shift pattern - 07.00-15.00, 15.00-23.00 and 23.00-0700am

The successful applicant will work closely with the the team and team leader. The ability to remain calm under pressure in this customer facing role and maintain confidentiality at all times is absolutely essential, as is the need to manage your own time and diary.

Full training and support will be provided and ongoing personal development is encouraged.

Main duties of the job

*Register all new patients, collecting and checking details input all data onto the Trusts, Patient Administration Systems (PAS) generating the appropriate documentation.

* Register Ambulance patients being received in ED, collecting all data required

* Ensure the accurate and timely update of PAS including admission and any changes to patient details of all patients attending ED as required.

* Scan all documentation for admissions ensuring they are showing on the Clinical Portal before being released from the area.

* To answer telephone, in a polite and courteous manner being the first point of contact for queries.

* To receive all visitors to the departments in a professional, polite and friendly manner.

* Collate information for all overseas visitors, inform supervisor and email Overseas Visitors Inbox.

* Use electronic SCR (Summary Care Record) to ensure GP's and postcode information is accurate.

* Assist in the training of new staff referring back to the ED Team Leader if they require further one to one support.

* Participate in the Major Incident Procedure.

* To attend all mandatory training and subsequent refresher courses as and when required.

* Process requests for ED referral appointments for clinics.

* The post works on shifts resulting in working without supervision for a period of time in the working week.

About us

We are recognised as one of the leading NHS Foundation Trusts in the UK. Our vision is to Build Healthier Lives, and we recognise that we need incredible staff to do this.

Our commitment to our staff is to create the best place for them to work, and we are dedicated to:

Investing in the health and wellbeing of our staff, including a commitment of offering flexible working where we can;Offer our staff a wide variety of training and development opportunities, to support their personal and career development objectives.

UHB is committed to ensuring that our staff are treated fairly and feel that they belong, by creating a kind and inclusive environment. This is about equity of opportunity; removing all barriers, including discrimination and ensuring each individual member of staff reach their true potential, achieve their ambitions and thrive in their work. This is more than words. We are taking action. Our commitment to an inclusive culture is embedded at all levels of the organisation where every voice is heard, driven by our diverse and active staff networks, and at Board level by the Fairness Taskforce led by our CEO. We nurture a culture which empowers staff to challenge discriminatory behaviours and to enable people to bring their 'whole self' to a kinder, more connected and bold place to work.

University Hospitals Birmingham is a Smoke-Free premises hospital.

Date posted

02 January 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£23,615 to £23,615 a year

Contract

Permanent

Working pattern

Part-time, Flexible working

Reference number

304-1087746LD

Job locations

Heartlands Hospital

Bordesley Green E

Birmingham

West Midlands

B9 5SS

Job description

Job responsibilities

*Please Note : For a detailed job description for this vacancy, please see attached Job Description*

Job description

Job responsibilities

*Please Note : For a detailed job description for this vacancy, please see attached Job Description*

Person Specification

Qualifications

Essential

*Good level of Education (E)
*GCSE grade C or above in English Language and Maths or equivalent or equivalent work experience (E)

Desirable

*Substantive experience in a customer care environment (E)

Experience

Essential

*Communicate sensitively and effectively (E)
*Excellent face to face verbal communication skills (E)
*Demonstrate negotiating skills both with patient/visitors or colleagues of all levels (E)
*Excellent telephone skills/manner
*Ability to remain impartial and maintain confidentiality (E)
*Methodical and accurate(E)
*Team working and working on own initiative (E)
*Good working knowledge of computerised systems (E)
*Good general keyboards Skills (E)
*Ability to manage workload (E)
*Ability to work in a pressurised and busy environment (E)
*Punctual and Reliable
*Ability to remain calm whilst maintaining a courteous, caring, professional attitude when dealing with people in an emergency situation (E)
*Ability to act on behalf of patients/visitors in the care of the waiting room in the event of a medical or security incident escalating the issue to Senior Nurse Co-ordinator, Security and/or Police (E)

Person Specification

Qualifications

Essential

*Good level of Education (E)
*GCSE grade C or above in English Language and Maths or equivalent or equivalent work experience (E)

Desirable

*Substantive experience in a customer care environment (E)

Experience

Essential

*Communicate sensitively and effectively (E)
*Excellent face to face verbal communication skills (E)
*Demonstrate negotiating skills both with patient/visitors or colleagues of all levels (E)
*Excellent telephone skills/manner
*Ability to remain impartial and maintain confidentiality (E)
*Methodical and accurate(E)
*Team working and working on own initiative (E)
*Good working knowledge of computerised systems (E)
*Good general keyboards Skills (E)
*Ability to manage workload (E)
*Ability to work in a pressurised and busy environment (E)
*Punctual and Reliable
*Ability to remain calm whilst maintaining a courteous, caring, professional attitude when dealing with people in an emergency situation (E)
*Ability to act on behalf of patients/visitors in the care of the waiting room in the event of a medical or security incident escalating the issue to Senior Nurse Co-ordinator, Security and/or Police (E)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.