University Hospitals Birmingham NHS Foundation Trust

Band 4 Ward Clerk Team Leader

This job is now closed

Job summary

We are looking for an enthusiastic person to join the patient admin team. This person will need excellent organisational skills in order to directly line manage a group of ward clerks at Heartlands Hospital.

Main duties of the job

To train new members of the ward clerk team, ensuring that the current ward clerks work to a high stand, managing sickness and annual leave. Ensuring wards have appropriate ward clerk cover.

About us

We are recognised as one of the leading NHS Foundation Trusts in the UK. Our vision is to Build Healthier Lives, and we recognise that we need incredible staff to do this.

Our commitment to our staff is to create the best place for them to work, and we are dedicated to:

Investing in the health and wellbeing of our staff, including a commitment of offering flexible working where we can;Offer our staff a wide variety of training and development opportunities, to support their personal and career development objectives.

UHB is committed to ensuring that our staff are treated fairly and feel that they belong, by creating a kind and inclusive environment. This is about equity of opportunity; removing all barriers, including discrimination and ensuring each individual member of staff reach their true potential, achieve their ambitions and thrive in their work. This is more than words. We are taking action. Our commitment to an inclusive culture is embedded at all levels of the organisation where every voice is heard, driven by our diverse and active staff networks, and at Board level by the Fairness Taskforce led by our CEO. We nurture a culture which empowers staff to challenge discriminatory behaviours and to enable people to bring their 'whole self' to a kinder, more connected and bold place to work.

University Hospitals Birmingham is a Smoke-Free premises hospital.

Date posted

09 December 2024

Pay scheme

Agenda for change

Band

Band 4

Salary

£26,530 to £29,114 a year

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

304-1091053LD

Job locations

Heartlands Hospital

Bordesley Green E

Birmingham

West Midlands

B9 5SS

Job description

Job responsibilities

*Please Note : For a detailed job description for this vacancy, please see attached Job Description*

Job description

Job responsibilities

*Please Note : For a detailed job description for this vacancy, please see attached Job Description*

Person Specification

Qualifications

Essential

*Numerate and Literate (E)
*Pass in English Language GCSE or equivalent (E)

Experience

Essential

*Customer care (E)
*Relevant Senior Administrative experience (E)
*Keyboard skills, (E)
*Clerical organisational skills (E)

Additional Criteria

Essential

*Demonstrates ability to line manage and motivate other staff.
*Excellent influencing and negotiating skills.
*Excellent reception skills / meeting greeting techniques.
*Excellent organisational / prioritisation skills
*Excellent face to face verbal communication e.g.with potentially anxious and distressed patient and visitors.
*Professional telephone skills / manner.
*Good writing skills -- message taking/document completion.
*Able to work effectively alone or as part of a team
*Awareness of the need for confidentiality
*Knowledge of Microsoft systems

Person Specification

Qualifications

Essential

*Numerate and Literate (E)
*Pass in English Language GCSE or equivalent (E)

Experience

Essential

*Customer care (E)
*Relevant Senior Administrative experience (E)
*Keyboard skills, (E)
*Clerical organisational skills (E)

Additional Criteria

Essential

*Demonstrates ability to line manage and motivate other staff.
*Excellent influencing and negotiating skills.
*Excellent reception skills / meeting greeting techniques.
*Excellent organisational / prioritisation skills
*Excellent face to face verbal communication e.g.with potentially anxious and distressed patient and visitors.
*Professional telephone skills / manner.
*Good writing skills -- message taking/document completion.
*Able to work effectively alone or as part of a team
*Awareness of the need for confidentiality
*Knowledge of Microsoft systems

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

University Hospitals Birmingham NHS Foundation Trust

Address

Heartlands Hospital

Bordesley Green E

Birmingham

West Midlands

B9 5SS

Employer's website

https://www.uhb.nhs.uk/jobs.htm (Opens in a new tab)

Employer details

Employer name

University Hospitals Birmingham NHS Foundation Trust

Address

Heartlands Hospital

Bordesley Green E

Birmingham

West Midlands

B9 5SS

Employer's website

https://www.uhb.nhs.uk/jobs.htm (Opens in a new tab)