University Hospitals Birmingham NHS Foundation Trust

Band 2 Ward Clerk - Patient Administration

Information:

This job is now closed

Job summary

To provide administrate support to the ward and provide first point of contact to all users of the service. Support and assist nursing staff in the day-to-day management of the ward, contribute to the care environment and carry out general administrative duties.

This vacancy is at Birmingham Heartlands Hospital, Monday to Friday 0800 -- 1600.

Main duties of the job

To welcome patients and visitors to the ward in a friendly professional manner

Maintain records regarding admission/discharges/ ward attenders/appointments, on Oceano.

Ensure all appropriate documentation is complete and filed correctly.

Ensure that all notes are tracked to the relevant department. Arranging for urgent collection and delivery as required.

General clerical duties, filing, photocopying, obtaining case notes etc.

Open and distribute mail as appropriate.

Deal with Estates and make request for maintenance and repairs and follow up requests.

Order stationary and maintain relevant stock levels.

Ensure the safe keeping of patients property in line with Trust policy.

Ensure all patient data is updated and correct on the Trust PAS system

Ensure all patient documents are scanned to Clinical Portal

About us

We are recognised as one of the leading NHS Foundation Trusts in the UK. Our vision is to Build Healthier Lives, and we recognise that we need incredible staff to do this.

Our commitment to our staff is to create the best place for them to work, and we are dedicated to:

Investing in the health and wellbeing of our staff, including a commitment of offering flexible working where we can;Offer our staff a wide variety of training and development opportunities, to support their personal and career development objectives.

UHB is committed to ensuring that our staff are treated fairly and feel that they belong, by creating a kind and inclusive environment. This is about equity of opportunity; removing all barriers, including discrimination and ensuring each individual member of staff reach their true potential, achieve their ambitions and thrive in their work. This is more than words. We are taking action. Our commitment to an inclusive culture is embedded at all levels of the organisation where every voice is heard, driven by our diverse and active staff networks, and at Board level by the Fairness Taskforce led by our CEO. We nurture a culture which empowers staff to challenge discriminatory behaviours and to enable people to bring their 'whole self' to a kinder, more connected and bold place to work.

University Hospitals Birmingham is a Smoke-Free premises hospital.

Details

Date posted

31 August 2024

Pay scheme

Agenda for change

Band

Band 2

Salary

£22,383 to £22,383 a year

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

304-1085517DO

Job locations

Heartlands Hospital

Bordesley Green E

Birmingham

West Midlands

B9 5SS


Job description

Job responsibilities

*Please Note : For a detailed job description for this vacancy, please see attached Job Description*

Job description

Job responsibilities

*Please Note : For a detailed job description for this vacancy, please see attached Job Description*

Person Specification

Qualifications

Essential

  • *Good General Education (eg. GCSE English and Maths A-C)
  • *Previous clerical experience working in a customer facing environment

Desirable

  • *Customer Service level 2

Experience

Essential

  • *Experience of dealing with the Public/Customer service experience
  • *Experience of using IT systems

Desirable

  • *Experience of working with a range of Microsoft Office packages (eg. Word, Excel and Outlook)
  • *Experience of working in a busy environment
  • *Experience of working in Healthcare

Additional Criteria

Essential

  • *Work effectively and flexibly as part of a team to meet the needs of the services
  • *Confident in dealing with people at all levels
  • *Must be able to demonstrate an understanding of equality and diversity
  • *Mature open and flexible approach to work
  • *Demonstrates care and compassion
  • *Ability to travel to multiple sites
  • *Ability to handle cash & valuables
  • *Ability to work under pressure and deal with stressful situations
Person Specification

Qualifications

Essential

  • *Good General Education (eg. GCSE English and Maths A-C)
  • *Previous clerical experience working in a customer facing environment

Desirable

  • *Customer Service level 2

Experience

Essential

  • *Experience of dealing with the Public/Customer service experience
  • *Experience of using IT systems

Desirable

  • *Experience of working with a range of Microsoft Office packages (eg. Word, Excel and Outlook)
  • *Experience of working in a busy environment
  • *Experience of working in Healthcare

Additional Criteria

Essential

  • *Work effectively and flexibly as part of a team to meet the needs of the services
  • *Confident in dealing with people at all levels
  • *Must be able to demonstrate an understanding of equality and diversity
  • *Mature open and flexible approach to work
  • *Demonstrates care and compassion
  • *Ability to travel to multiple sites
  • *Ability to handle cash & valuables
  • *Ability to work under pressure and deal with stressful situations

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

University Hospitals Birmingham NHS Foundation Trust

Address

Heartlands Hospital

Bordesley Green E

Birmingham

West Midlands

B9 5SS


Employer's website

https://www.uhb.nhs.uk/jobs.htm (Opens in a new tab)


Employer details

Employer name

University Hospitals Birmingham NHS Foundation Trust

Address

Heartlands Hospital

Bordesley Green E

Birmingham

West Midlands

B9 5SS


Employer's website

https://www.uhb.nhs.uk/jobs.htm (Opens in a new tab)


Employer contact details

For questions about the job, contact:

Hiring Manager

Katie Allen

Katie.allen@uhb.nhs.uk

01213716010

Details

Date posted

31 August 2024

Pay scheme

Agenda for change

Band

Band 2

Salary

£22,383 to £22,383 a year

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

304-1085517DO

Job locations

Heartlands Hospital

Bordesley Green E

Birmingham

West Midlands

B9 5SS


Supporting documents

Privacy notice

University Hospitals Birmingham NHS Foundation Trust's privacy notice (opens in a new tab)