Band 3 Administrator - Ward 19/SDEC/MAU

University Hospitals Birmingham NHS Foundation Trust

This job is now closed

Job summary

Heartlands Hospital Acute Medicine are looking for a keen Administrative Assistant to provide full administrative support for several busy clinical areas; Ward 19, Same Day Assessment Unit and Medical Assessment Unit. These departments are very busy and provide initial care and treatment for patients who are admitted to hospital.

The successful candidate's primary role will be supporting the senior nursing team within these areas. You will be the first point of contact for staff, answering enquiries, managing email traffic, following up enquiries as appropriate, coordinating recruitment and supporting new starters whilst maintaining digital records. You will need meticulous administrative and data entry skills, a flexible approach, and lots enthusiasm and good customer service skills.

Records within these areas are digitalised and therefore the successful candidate must have excellent computer skills specifically, Microsoft Word, Excel, Teams, and Outlook.

This is a full-time post, but flexible working and part time hours can be considered.

If you have any questions, please contact Catherine Ray Senior Sister Ward 19 Heartlands Hospital 0121 424 3179. catherine.ray@uhb.nhs.uk

Main duties of the job

*Ability to liaise with both clinical and non-clinical staff confidently and with credibility.

*Excellent computer skills specifically in Microsoft Word, Excel, Teams and Outlook.

*Excellent organisational skills.

*Ability to develop innovative solutions around increasing recruitment demands and processes.

*Demonstrate a positive understanding of the need for change and can support and facilitate the change process effectively.

*Supports in the introduction of new technology and new working practices in relation to administration.

*Demonstrate effectiveness in their time management and ways of prioritising workload.

*Recognise the need to be adaptable and flexible in a changing work environment.

*Demonstrate an ability to respond appropriately to challenging situations, problem solves and recognise the need to involve others in achieving positive outcomes when necessary.

*Demonstrate a positive understanding of the need for change and can support and facilitate the change process effectively.

*To demonstrate care and compassion when faced with sensitive concerns and maintain professionalism and a supportive nature throughout.

About us

We are recognised as one of the leading NHS Foundation Trusts in the UK. Our vision is to Build Healthier Lives, and we recognise that we need incredible staff to do this.

Our commitment to our staff is to create the best place for them to work, and we are dedicated to:

Investing in the health and wellbeing of our staff, including a commitment of offering flexible working where we can;Offer our staff a wide variety of training and development opportunities, to support their personal and career development objectives.

UHB is committed to ensuring that our staff are treated fairly and feel that they belong, by creating a kind and inclusive environment. This is about equity of opportunity; removing all barriers, including discrimination and ensuring each individual member of staff reach their true potential, achieve their ambitions and thrive in their work. This is more than words. We are taking action. Our commitment to an inclusive culture is embedded at all levels of the organisation where every voice is heard, driven by our diverse and active staff networks, and at Board level by the Fairness Taskforce led by our CEO. We nurture a culture which empowers staff to challenge discriminatory behaviours and to enable people to bring their 'whole self' to a kinder, more connected and bold place to work.

University Hospitals Birmingham is a Smoke-Free premises hospital.

Date posted

18 June 2024

Pay scheme

Agenda for change

Band

Band 3

Salary

£22,816 to £24,336 a year

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

304-54288DO

Job locations

Heartlands Hospital

Bordesley Green E

Birmingham

West Midlands

B9 5SS

Job description

Job responsibilities

*Please Note : For a detailed job description for this vacancy, please see attached Job Description*

Job description

Job responsibilities

*Please Note : For a detailed job description for this vacancy, please see attached Job Description*

Person Specification

Qualifications

Essential

*Knowledge/understanding of a range of administrative procedures requiring on-going job training and experience.
*Vocational Level 4 or Higher National Diploma Qualification or Business administration equivalent experience.

Desirable

*Evidence of further development.

Experience

Essential

*The ability to maintain confidentiality and maintain records according to information governance guidelines.
*To demonstrate an understanding of equality and diversity and adapt interpersonal skills and written records to support working practices and individuals.
*To demonstrate and understanding of safeguarding and how to raise concerns.
*Experience of working in a front facing administrative role within a healthcare setting.
*Experience of working to tight deadlines.
*Experience in being able to overcome obstacles and problem solving to identify alternative solutions to ensure service delivery is maintained.
*Experience in a customer facing role, delivering a high quality service
*Experience in working in a fast paced challenging environment.
*Up to date understanding of current NHS pressures and recruitment challenges.

Desirable

*Knowledge of Recruitment processes.
*Understanding of ESR format and accurate reporting.

Additional Criteria

Essential

*PC literate with extensive knowledge of Microsoft Office Packages e.g. Word, Excel, Teams, Outlook.
*Demonstrate verbal and written communication skills.
*To demonstrate reliability, motivation and commitment and conscientious attitude toward working.
*Ability to use own initiative and respond to non-routine and unpredictable situations.
*Confidence in dealing with people at all levels.
*Work effectively and flexibly as part of a team to meet the needs of the service.
*To challenge poor practice which may hinder and prevent elements of administration practices.

Desirable

*Publisher and PowerPoint.

Person Specification

Qualifications

Essential

*Knowledge/understanding of a range of administrative procedures requiring on-going job training and experience.
*Vocational Level 4 or Higher National Diploma Qualification or Business administration equivalent experience.

Desirable

*Evidence of further development.

Experience

Essential

*The ability to maintain confidentiality and maintain records according to information governance guidelines.
*To demonstrate an understanding of equality and diversity and adapt interpersonal skills and written records to support working practices and individuals.
*To demonstrate and understanding of safeguarding and how to raise concerns.
*Experience of working in a front facing administrative role within a healthcare setting.
*Experience of working to tight deadlines.
*Experience in being able to overcome obstacles and problem solving to identify alternative solutions to ensure service delivery is maintained.
*Experience in a customer facing role, delivering a high quality service
*Experience in working in a fast paced challenging environment.
*Up to date understanding of current NHS pressures and recruitment challenges.

Desirable

*Knowledge of Recruitment processes.
*Understanding of ESR format and accurate reporting.

Additional Criteria

Essential

*PC literate with extensive knowledge of Microsoft Office Packages e.g. Word, Excel, Teams, Outlook.
*Demonstrate verbal and written communication skills.
*To demonstrate reliability, motivation and commitment and conscientious attitude toward working.
*Ability to use own initiative and respond to non-routine and unpredictable situations.
*Confidence in dealing with people at all levels.
*Work effectively and flexibly as part of a team to meet the needs of the service.
*To challenge poor practice which may hinder and prevent elements of administration practices.

Desirable

*Publisher and PowerPoint.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.