Band 3 Live Donor Co-ordinator Administrator

Job summary

An exciting opportunity has arisen for an Administrator / Co-ordinator to join the Renal Department at the Queen Elizabeth Hospital, University Hospital Birmingham.

You will be required to work as part of a team providing comprehensive Administration / Co-ordination support to clinical services, ensuring this is patient focused and patients receive a compassionate and professional service.

Working in conjunction with colleagues, patients, service users and internal and external stakeholders.

The successful post holder will work under indirect supervision and will directly contribute to and Co-ordinate the efficient running of the Live Donor Service, ensuring that a seamless approach to patient care is delivered.

The post is full-time (37.5 hours) and a permanent position.

Informal enquiries and/or visits are welcome via Shannon Elliott, Renal Operations Manager on 0121 371 7461 or Jonathan Hannam, Renal Outpatients Manager on 0121 371 5632.

Main duties of the job

To schedule patients into clinics using the criteria set out by the Trust and the clinical speciality, identifying capacity shortfalls.

Processing patient appointment attendance using a variety of hospital information systems.

To undertake where required typing which may include touch type from audio and/or copy type from written documentation which may include letters, emails, reports and any other correspondence as required.

Create documents / spreadsheets / reports as required using IT Systems.

Use Trust systems to input electronic data as required.

To exercise initiative and judgement based on acquired knowledge and experience when dealing with enquiries.

Receiving and dealing with telephone enquiries as appropriate.

To maintain diaries as required.

Arrange meetings and appointments as necessary.

To assist colleagues as directed by the Supervisor/Line Manager in times of pressure of work.

Co-operate in the introduction of new technology and new working practices to ensure the smooth running of the department.

Photocopying, Scanning and filing letters and documents as required.

Receive and open incoming post and take action as required.

Review and action electronic correspondence and disseminate appropriately.

Maintain confidentiality at all time in accordance with Caldicott Guidelines and Data Protection Act.

About us

We are recognised as one of the leading NHS Foundation Trusts in the UK. Our vision is to Build Healthier Lives, and we recognise that we need incredible staff to do this.

Our commitment to our staff is to create the best place for them to work, and we are dedicated to:

Investing in the health and wellbeing of our staff, including a commitment of offering flexible working where we can;Offer our staff a wide variety of training and development opportunities, to support their personal and career development objectives.

UHB is committed to ensuring that our staff are treated fairly and feel that they belong, by creating a kind and inclusive environment. This is about equity of opportunity; removing all barriers, including discrimination and ensuring each individual member of staff reach their true potential, achieve their ambitions and thrive in their work. This is more than words. We are taking action. Our commitment to an inclusive culture is embedded at all levels of the organisation where every voice is heard, driven by our diverse and active staff networks, and at Board level by the Fairness Taskforce led by our CEO. We nurture a culture which empowers staff to challenge discriminatory behaviours and to enable people to bring their 'whole self' to a kinder, more connected and bold place to work.

University Hospitals Birmingham is a Smoke-Free premises hospital.

Employer details

Employer name

University Hospitals Birmingham NHS Foundation Trust

Address

Queen Elizabeth Hospital

Mindelsohn Way

Birmingham

West Midlands

B15 2TH

Employer's website

https://www.uhb.nhs.uk/jobs.htm (Opens in a new tab)

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Employer details

Employer name

University Hospitals Birmingham NHS Foundation Trust

Address

Queen Elizabeth Hospital

Mindelsohn Way

Birmingham

West Midlands

B15 2TH

Employer's website

https://www.uhb.nhs.uk/jobs.htm (Opens in a new tab)

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