Band 5 Application Support Team Leader

University Hospitals Birmingham NHS Foundation Trust

This job is now closed

Job summary

The IT Service Centre provides single point of contact and liaison for all internal and external IM&T Incidents, Requests, and enquiries. The post holder will be responsible for team leading the IT Service Centre Application Support Team, ensuring provision of a responsive, customer focussed service.

Main duties of the job

To lead and supervise the Service Centre Application Support Team, acting as main point of contact and liaison for the team in respect to all day to day activities , responsibilities and tasks designated to the Application Support Team Function. Lead a professional, efficient and reliable IT Customer centric service to the Trust utilising excellent communication and customer relationship skills in order to maximise positive customer experience. The post holder will be responsible for planning, supervising and monitoring the activities and workload of all Application Support team members, ensuring that agreed tasks, responsibilities and deliverables are met.

About us

We are recognised as one of the leading NHS Foundation Trusts in the UK. Our vision is to Build Healthier Lives, and we recognise that we need incredible staff to do this.

Our commitment to our staff is to create the best place for them to work, and we are dedicated to:

Investing in the health and wellbeing of our staff, including a commitment of offering flexible working where we can;Offer our staff a wide variety of training and development opportunities, to support their personal and career development objectives.

UHB is committed to ensuring that our staff are treated fairly and feel that they belong, by creating a kind and inclusive environment. This is about equity of opportunity; removing all barriers, including discrimination and ensuring each individual member of staff reach their true potential, achieve their ambitions and thrive in their work. This is more than words. We are taking action. Our commitment to an inclusive culture is embedded at all levels of the organisation where every voice is heard, driven by our diverse and active staff networks, and at Board level by the Fairness Taskforce led by our CEO. We nurture a culture which empowers staff to challenge discriminatory behaviours and to enable people to bring their 'whole self' to a kinder, more connected and bold place to work.

University Hospitals Birmingham is a Smoke-Free premises hospital.

Date posted

02 April 2024

Pay scheme

Agenda for change

Band

Band 5

Salary

£28,407 to £34,581 a year

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

304-1080763GB

Job locations

Yardley Court

11-13 Frederick Road, Edgbaston

Birmingham

West Midlands

B15 1JD

Job description

Job responsibilities

*Please Note : For a specific detailed job description for this vacancy, please see attached Job Description*

Job description

Job responsibilities

*Please Note : For a specific detailed job description for this vacancy, please see attached Job Description*

Person Specification

Qualifications

Essential

Educated to degree level in relevant subject or equivalent level of experience working at a similar level in specialist area

Experience

Essential

* Knowledge of NHS organisation
* Knowledge of Registration Authority policies and procedures.
* Detailed knowledge of rules governing patient confidentiality
* Broad technical knowledge and Awareness
* Thorough understanding of ICT issues and its application within the NHS and or similar user base environment
* Thorough knowledge of MS Office applications

Person Specification

Qualifications

Essential

Educated to degree level in relevant subject or equivalent level of experience working at a similar level in specialist area

Experience

Essential

* Knowledge of NHS organisation
* Knowledge of Registration Authority policies and procedures.
* Detailed knowledge of rules governing patient confidentiality
* Broad technical knowledge and Awareness
* Thorough understanding of ICT issues and its application within the NHS and or similar user base environment
* Thorough knowledge of MS Office applications

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.