Band 5 Systems Support Analyst

University Hospitals Birmingham NHS Foundation Trust

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Job summary

We require an innovative, organised and dynamic Systems Support Analyst to join our PMO team at Health Innovation West Midlands (HIWM). You will play an active role configuring, administering, and maintaining our internal IT systems, implementing workflows that promote engagement through user-centric design.

You'll be joining a complex organisation that takes pride in what we do; working to bring partners together to support the development and adoption of innovations for patient benefit and promote innovation opportunities to improve health outcomes within our region.

The role will primarily administer both MS365 and HIWM Project Managements system known as Verto, alongside other local and national NHS systems. HIWM are also implementing a Customer Relationship Management (CRM) system, for which this role will provide administration and support. There will also be opportunities as part of the CRM Implementation project to shape the system configuration and workflows before go-live.

HIWM are based at Faraday Wharf in Aston, and currently operate a remote working model with a requirement to travel to any one of HIWM or its partners locations as and when necessary.

Main duties of the job

*Responsibility for administration, configuration, and maintenance of existing IT systems that fall within the Corporate and PMO Teams portfolio.

*Managing system change requests through building, testing and implementing configurations to deliver the agreed specifications.

*Regression testing of potential configuration changes to understand and mitigate any negative impacts.

*Contribute to or make comments on departmental policies and procedures that impact on IT Systems falling within the remit of the Corporate Services Team

*Building reports within SaaS/MS365 administrative toolsets

*An understanding of the Project Delivery Lifecycle

*An understanding of CRM-style interaction data within a non-commercial setting

*Knowledge of public APIs and relational databases to ensure any systems configuration changes support merging different sources of data to within Power Bi

*Work with the Business Analyst to address any potential vulnerabilities in applications, infrastructure, software and systems.

*MS365 administrative responsibilities including user management, storage configuration, reporting and triage/first fix

*Facilitate the automation of regular reporting process and production of on demand reports.

*Create and maintain system documentation at user, supervisor, and administrative levels

*Preserve the integrity and data quality of all associated data

About us

We are recognised as one of the leading NHS Foundation Trusts in the UK. Our vision is to Build Healthier Lives, and we recognise that we need incredible staff to do this.

Our commitment to our staff is to create the best place for them to work, and we are dedicated to:

Investing in the health and wellbeing of our staff, including a commitment of offering flexible working where we can;Offer our staff a wide variety of training and development opportunities, to support their personal and career development objectives.

UHB is committed to ensuring that our staff are treated fairly and feel that they belong, by creating a kind and inclusive environment. This is about equity of opportunity; removing all barriers, including discrimination and ensuring each individual member of staff reach their true potential, achieve their ambitions and thrive in their work. This is more than words. We are taking action. Our commitment to an inclusive culture is embedded at all levels of the organisation where every voice is heard, driven by our diverse and active staff networks, and at Board level by the Fairness Taskforce led by our CEO. We nurture a culture which empowers staff to challenge discriminatory behaviours and to enable people to bring their 'whole self' to a kinder, more connected and bold place to work.

University Hospitals Birmingham is a Smoke-Free premises hospital.

Date posted

08 February 2024

Pay scheme

Agenda for change

Band

Band 5

Salary

£28,407 to £34,581 a year

Contract

Fixed term

Duration

2 years

Working pattern

Full-time, Flexible working

Reference number

304-1079910PM

Job locations

Queen Elizabeth Hospital

Mindelsohn Way

Birmingham

West Midlands

B15 2TH

Job description

Job responsibilities

*Please Note : For a detailed job description for this vacancy, please see attached Job Description*

Job description

Job responsibilities

*Please Note : For a detailed job description for this vacancy, please see attached Job Description*

Person Specification

Qualifications

Essential

*GCSE Maths (or equivalent)
*GCSE English (or equivalent)
*Educated to Degree level in a computing discipline or have equivalent relevant experience

Desirable

*ITIL Foundation Level
*MS365 Admin Certification
*SaaS Specific certification or training e.g. Salesforce Admin

Experience

Essential

*Knowledge of a range of statistical/ numerical techniques and procedures.
*Working within a helpdesk environment
*Experience of supporting an IT project with technical skills
*Knowledge of Microsoft applications (Word, Excel etc.) to an advanced level
*Knowledge of a User Acceptance Testing process
*Experience of SaaS configurations
*Experience of providing good advice and support to a range of customers/users.
*Experience of working in a confidential environment and in a customer-focused ICT organisation.
*Experience of delivering excellent service to a wide range of stakeholders
*Knowledge of how to set up and maintain administrative procedures and systems.
*Knowledge of information management and reporting.

Desirable

*Administration of MS365
*Administration of SaaS, particularly Project Management and/or CRM systems
*Experience of working with ITIL processes or similar
*Experience of managing a testing or development environment
*Experience of working in a complex IT environment with multiple variables of devices, user logins and SaaS vs Desktop apps

Additional Criteria

Essential

*Proactive and able to work on own initiative
*A proven problem-solving ability
*Ability to work under pressure/to tight deadlines
*Team player

Person Specification

Qualifications

Essential

*GCSE Maths (or equivalent)
*GCSE English (or equivalent)
*Educated to Degree level in a computing discipline or have equivalent relevant experience

Desirable

*ITIL Foundation Level
*MS365 Admin Certification
*SaaS Specific certification or training e.g. Salesforce Admin

Experience

Essential

*Knowledge of a range of statistical/ numerical techniques and procedures.
*Working within a helpdesk environment
*Experience of supporting an IT project with technical skills
*Knowledge of Microsoft applications (Word, Excel etc.) to an advanced level
*Knowledge of a User Acceptance Testing process
*Experience of SaaS configurations
*Experience of providing good advice and support to a range of customers/users.
*Experience of working in a confidential environment and in a customer-focused ICT organisation.
*Experience of delivering excellent service to a wide range of stakeholders
*Knowledge of how to set up and maintain administrative procedures and systems.
*Knowledge of information management and reporting.

Desirable

*Administration of MS365
*Administration of SaaS, particularly Project Management and/or CRM systems
*Experience of working with ITIL processes or similar
*Experience of managing a testing or development environment
*Experience of working in a complex IT environment with multiple variables of devices, user logins and SaaS vs Desktop apps

Additional Criteria

Essential

*Proactive and able to work on own initiative
*A proven problem-solving ability
*Ability to work under pressure/to tight deadlines
*Team player

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information