Band 3 PET CT Bookings & Reception Officer

Job summary

The PET CT Bookings & Reception officer gives essential support to the specialised administrative team in PET Department. They work as part of a Multidisciplinary team that provides diagnostic procedures directly to patients. The PET CT Bookings & Reception Officer works according to the standard practices of the department, seeking advice and guidance from more senior staff when necessary.

The PET CT Bookings & Reception Officer will act as first point of contact for all service users and patient pathway enquiries to the PET Centre. Ensure they are dealt with in a polite, professional and empathic manner. This may involve patients and service users who may have communication difficulties, or be distressed and/or aggressive.

The Birmingham PET Centre is subject to The National PET Contract under NHS England. The contract demands turnaround times of less than 7 working days from receipt of referral to scheduling, scanning and reporting, with 75% completed within 5 days. If this target is not met, we risk not meeting contract standard. It is imperative that the PET-CT service can meet this target consistently.

We have one of the busiest scanners in the country where shift patters (12 hours) and flexibility is paramount to cover weekends and evenings.

Main duties of the job

We are looking for a part time PET-CT Bookings and Reception Officer- 30 hours.

You are enthusiastic and self-motivated and work well as part of a multidisciplinary team.

You are a good communicator with knowledge of medical terminology. You are empathic and enjoy contact with patients. You are computer literate and familiar with software such as Microsoft Outlook, Word and Excel.

Your main duties will include being the first point of contact for all patients, referrers and other queries relating to PET-CT scanning, with particular responsibility for organising patient appointments, dealing with queries and providing general administrative support and organisation of documentation.

You will also help with providing cover for other admin staff within the department eg at lunchtime or during absences. Flexibility is a key part of this role. Being a team player is essential.

You will enjoy a challenge (7 days turnaround) and be prepared to develop your role and help improve departmental efficiency with your own new ideas.

To discuss this post please contact Ms Hayara Mehmood 0121 371 2278 hayara.mehmood@uhb.nhs.uk

About us

We are recognised as one of the leading NHS Foundation Trusts in the UK. Our vision is to Build Healthier Lives, and we recognise that we need incredible staff to do this.

Our commitment to our staff is to create the best place for them to work, and we are dedicated to:

Investing in the health and wellbeing of our staff, including a commitment of offering flexible working where we can;Offer our staff a wide variety of training and development opportunities, to support their personal and career development objectives.

UHB is committed to ensuring that our staff are treated fairly and feel that they belong, by creating a kind and inclusive environment. This is about equity of opportunity; removing all barriers, including discrimination and ensuring each individual member of staff reach their true potential, achieve their ambitions and thrive in their work. This is more than words. We are taking action. Our commitment to an inclusive culture is embedded at all levels of the organisation where every voice is heard, driven by our diverse and active staff networks, and at Board level by the Fairness Taskforce led by our CEO. We nurture a culture which empowers staff to challenge discriminatory behaviours and to enable people to bring their 'whole self' to a kinder, more connected and bold place to work.

University Hospitals Birmingham is a Smoke-Free premises hospital.

Employer details

Employer name

University Hospitals Birmingham NHS Foundation Trust

Address

Queen Elizabeth Hospital

Mindelsohn Way

Birmingham

West Midlands

B15 2TH

Employer's website

https://www.uhb.nhs.uk/jobs.htm (Opens in a new tab)

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Employer details

Employer name

University Hospitals Birmingham NHS Foundation Trust

Address

Queen Elizabeth Hospital

Mindelsohn Way

Birmingham

West Midlands

B15 2TH

Employer's website

https://www.uhb.nhs.uk/jobs.htm (Opens in a new tab)

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