Band 3 Client Services Coordinator – Solihull Approach

Job summary

We are looking for someone who has experience of administration and working with digital

systems. You would be working within a creative and innovative team, so you would need to be

flexible and comfortable with change. You need be willing to contribute ideas for making

improvements to our systems, where necessary. You need to like working with people, principally

via phone and email. You need to be skilled in forming relationships with national trainers and

immediate colleagues. You need to be able to offer great customer service, representing us in a

calm, organised, knowledgeable and friendly manner. The post holder would also need to

communicate and collate information with customers and service users regarding Solihull

Approach products and services. The Solihull Approach is a training programme for both

practitioners and parents which aims to increase the emotional health and well-being of the

population. Candidates would be expected to be able to describe the Solihull Approach at

interview www.solihullapproachparenting.com The post holder will work as part of a team

providing comprehensive Administration / Co-ordination support to Solihull Approach, working

in conjunction with colleagues, service users and stakeholders. The post holder will work under

indirect supervision and will directly contribute to and Co-ordinate the efficient running of the

service.

Main duties of the job

Distribute resources to customers via couriers, electronically and other mediums as required.

Communicate and facilitate professionals and delegates via virtual platforms e.g. Teams or Zoom.

To create documents / spreadsheets / reports as required using IT Systems and use systems to

input electronic data as required. To exercise initiative and judgement based on acquired

knowledge and experience when dealing with enquiries e.g. telephone, email and other systems.

Analyse and extract complex data sets from a number of different sources. Arrange meetings and

appointments as necessary. Assist colleagues as directed by the Supervisor/Line Manager in

times of pressure of work. Co-operate in the introduction of new technology and new working

practices to ensure the smooth running of the department. Organise own day-to-day work tasks

showing an ability to prioritise in order to achieve set timescales. Arrange transport as required.

Prepare and distribute resources and orders via couriers and other mediums. Coordinate and

arrange meetings, trainings, conferences etc. including diary management to ensure availability

and attendance. Develop and maintain an efficient filing system on behalf of the team. Be

responsible for confidentiality in line with departmental and Trust policy and procedures. Ensure

all information held is kept up to date. Maintain stock control such as stationery, materials,

equipment and orders

About us

We are recognised as one of the leading NHS Foundation Trusts in the UK. Our vision is to Build Healthier Lives, and we recognise that we need incredible staff to do this.

Our commitment to our staff is to create the best place for them to work, and we are dedicated to:

Investing in the health and wellbeing of our staff, including a commitment of offering flexible working where we can;Offer our staff a wide variety of training and development opportunities, to support their personal and career development objectives.

UHB is committed to ensuring that our staff are treated fairly and feel that they belong, by creating a kind and inclusive environment. This is about equity of opportunity; removing all barriers, including discrimination and ensuring each individual member of staff reach their true potential, achieve their ambitions and thrive in their work. This is more than words. We are taking action. Our commitment to an inclusive culture is embedded at all levels of the organisation where every voice is heard, driven by our diverse and active staff networks, and at Board level by the Fairness Taskforce led by our CEO. We nurture a culture which empowers staff to challenge discriminatory behaviours and to enable people to bring their 'whole self' to a kinder, more connected and bold place to work.

University Hospitals Birmingham is a Smoke-Free premises hospital.

Employer details

Employer name

University Hospitals Birmingham NHS Foundation Trust

Address

Solihull Community Nursing

Friars Gate,  1011 Stratford Road

Solihull

West Midlands

B90 4BN

Employer's website

https://www.uhb.nhs.uk/jobs.htm (Opens in a new tab)

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Employer details

Employer name

University Hospitals Birmingham NHS Foundation Trust

Address

Solihull Community Nursing

Friars Gate,  1011 Stratford Road

Solihull

West Midlands

B90 4BN

Employer's website

https://www.uhb.nhs.uk/jobs.htm (Opens in a new tab)

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