Band 3 Outpatient Booking Co-ordinator - Cardiology

Job summary

An exciting opportunity has arisen for an Outpatient Booking Co-ordinator (OPBC) to join the Cardiology Department at the Queen Elizabeth Hospital (QEH), University Hospital Birmingham NHS Trust.

At the QEH Cardiology is one of the largest outpatient services and compromises of 29 consultant cardiologists specialising in adult congenital heart disease (ACHD), interventional cardiology, heart failure, imaging and electrophysiology.

The OPBC will be responsible for the day to day management of Cardiology's outpatient referrals.

This is an exciting opportunity for an individual who relishes a challenge and is keen to use their own initiative. You will be required to work to a high standard of accuracy, have excellent organisational skills and be able to demonstrate initiative in planning your own workload.

The successful post holder should have a proactive and friendly attitude and be able to demonstrate previous administrative experience. The candidate should have excellent communication skills and be able to meet the main duties of the role as identified in the job description.

This post is full time (37.5 hours) and fixed term for 12 months (maternity leave cover).

Informal enquiries and/or visits are welcome via Deanne Hastilow on 0121 371 4628 or via email (deanne.hastilow@uhb.nhs.uk).

Main duties of the job

Main duties --

*Schedule patients into clinics using set criteria

*Booking patient appointments

*Create documents, spreadsheets and reports

*Submitting and validating clinical data

*Use Trust systems to input electronic data as required

*To exercise initiative and judgement based on acquired knowledge and experience when dealing with enquiries

*Dealing with telephone enquiries as appropriate

*Assist colleagues as directed by the Line Manager in times of pressure of work

*Notify patients of new or changes to appointments

*Accurately record telephone messages/enquiries and refer as appropriate

*Managing GP, internal and tertiary referrals

*Managing outpatient waiting lists using Trust systems

*Managing GP Advice and Guidance requests

Skills -

*Good communication / customer care skills both written and verbal demonstrating sympathy and compassion

*Good keyboard/ IT skills

*Good organisation skills and ability to multitask

*Good time management skills

*Ability to deal professionally with enquiries from staff and patients

*Ability to problem solve

*Understand confidentiality and apply the principles in every day working practice

*Ability to pay attention to detail where there are predictable interruptions to the work pattern

*Ability to deal with stressful situations and sensitive issues

*Work effectively and flexibly as part of a team to meet the needs of the services

About us

We are recognised as one of the leading NHS Foundation Trusts in the UK. Our vision is to Build Healthier Lives, and we recognise that we need incredible staff to do this.

Our commitment to our staff is to create the best place for them to work, and we are dedicated to:

Investing in the health and wellbeing of our staff, including a commitment of offering flexible working where we can;Offer our staff a wide variety of training and development opportunities, to support their personal and career development objectives.

UHB is committed to ensuring that our staff are treated fairly and feel that they belong, by creating a kind and inclusive environment. This is about equity of opportunity; removing all barriers, including discrimination and ensuring each individual member of staff reach their true potential, achieve their ambitions and thrive in their work. This is more than words. We are taking action. Our commitment to an inclusive culture is embedded at all levels of the organisation where every voice is heard, driven by our diverse and active staff networks, and at Board level by the Fairness Taskforce led by our CEO. We nurture a culture which empowers staff to challenge discriminatory behaviours and to enable people to bring their 'whole self' to a kinder, more connected and bold place to work.

University Hospitals Birmingham is a Smoke-Free premises hospital.

Employer details

Employer name

University Hospitals Birmingham NHS Foundation Trust

Address

Queen Elizabeth Hospital

Mindelsohn Way

Birmingham

West Midlands

B15 2TH

Employer's website

https://www.uhb.nhs.uk/jobs.htm (Opens in a new tab)

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Employer details

Employer name

University Hospitals Birmingham NHS Foundation Trust

Address

Queen Elizabeth Hospital

Mindelsohn Way

Birmingham

West Midlands

B15 2TH

Employer's website

https://www.uhb.nhs.uk/jobs.htm (Opens in a new tab)

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