Band 2 Administrative Assistant - Pre-Operative Assessment Unit
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Job summary
Due to the continued development and expansion of the Pre-Op Assessment Service, Solihull Hospital, an exciting opportunity has arisen for an Administrative Assistant to join our well established and progressive team.
You will be the first face that the patients see and the first voice they will hear on the phone. You will have excellent communication, IT and organizational skills with a willingness to learn and develop within the role. You will be expected to uphold and ensure high standards of professionalism are maintained and delivered with compassion.
A challenging and busy environment the Pre-Operative Assessment Service works within UHB as a specialist team preparing patients for surgery. You will be an essential member of the team providing administration and co-ordination support for the clinics. This involves working closely with the nurses, anaesthetists, booking teams and patients to provide a smooth patient experience.
Main duties of the job
Your main duties will be to welcome the patients on arrival and register them for the correct clinic, informing the team they have arrived. Answering telephone calls regarding the clinics, forwarding any clinical queries to the nurse in charge. Administrative duties include preparing the various clinics for the upcoming week, providing information the nursing staff need for the clinics/patients, scanning of confidential patient information, ensuring the nurses correctly outcome the clinics, liaising with the booking team. See the Job description for a full list of duties.
About us
We are recognised as one of the leading NHS Foundation Trusts in the UK. Our vision is to Build Healthier Lives, and we recognise that we need incredible staff to do this.
Our commitment to our staff is to create the best place for them to work, and we are dedicated to:
Investing in the health and wellbeing of our staff, including a commitment of offering flexible working where we can;Offer our staff a wide variety of training and development opportunities, to support their personal and career development objectives.
UHB is committed to ensuring that our staff are treated fairly and feel that they belong, by creating a kind and inclusive environment. This is about equity of opportunity; removing all barriers, including discrimination and ensuring each individual member of staff reach their true potential, achieve their ambitions and thrive in their work. This is more than words. We are taking action. Our commitment to an inclusive culture is embedded at all levels of the organisation where every voice is heard, driven by our diverse and active staff networks, and at Board level by the Fairness Taskforce led by our CEO. We nurture a culture which empowers staff to challenge discriminatory behaviours and to enable people to bring their 'whole self' to a kinder, more connected and bold place to work.
University Hospitals Birmingham is a Smoke-Free premises hospital.
Details
Date posted
08 November 2023
Pay scheme
Agenda for change
Band
Band 2
Salary
£22,383 to £22,383 a year
Contract
Permanent
Working pattern
Full-time, Flexible working
Reference number
304-49982DO
Job locations
Solihull Hospital
Lode Ln
Solihull
West Midlands
B91 2JL
Employer details
Employer name
University Hospitals Birmingham NHS Foundation Trust
Address
Solihull Hospital
Lode Ln
Solihull
West Midlands
B91 2JL
Employer's website
https://www.uhb.nhs.uk/jobs.htm (Opens in a new tab)
Employer contact details
For questions about the job, contact:
Supporting documents
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