Band 3 Administrator/Coordinator - Tissue Viability and Locality

University Hospitals Birmingham NHS Foundation Trust

This job is now closed

Job summary

We are looking for a high functioning administrative assistant to join our Solihull Community Nursing Team, we are offering 2 posts 1 to work with our locality team and the other to work with our tissue viability service. We are looking for an individual who is kind, caring and compassionate, able to uphold the trust values and display this when interacting with both patients and team members.

Community nursing teams help to provider invaluable services to people in their homes.

The tissue viability team offer expert support and advise to patients with all types of wounds, including surgical, diabetic wounds, leg ulcers, pressure ulcers. It is essential that patients are able to access these services in a timely manner and the admin role will be essential to supporting our patient in accessing services.

Main duties of the job

You will perform a key role in the team supporting patients to services. Ensuring that nursing activities are booked efficiently for our teams and ensuring that the service is running seamlessly. You will be required to work closely with colleagues and service users so good communication skills is essential. We are looking for someone business admin level 3 or equivalent experience. Good communications will be key to this role as you will be required to liaise with both internal and external stakeholders. You will need to be able to organise your own workload. We will require the successful candidate to have excellent IT skills and must be able to analyse and extract data.

Please review the full Job description and Person Specification to ensure you meet the role requirements before applying.

About us

We are recognised as one of the leading NHS Foundation Trusts in the UK. Our vision is to Build Healthier Lives, and we recognise that we need incredible staff to do this.

Our commitment to our staff is to create the best place for them to work, and we are dedicated to:

Investing in the health and wellbeing of our staff, including a commitment of offering flexible working where we can;Offer our staff a wide variety of training and development opportunities, to support their personal and career development objectives.

UHB is committed to ensuring that our staff are treated fairly and feel that they belong, by creating a kind and inclusive environment. This is about equity of opportunity; removing all barriers, including discrimination and ensuring each individual member of staff reach their true potential, achieve their ambitions and thrive in their work. This is more than words. We are taking action. Our commitment to an inclusive culture is embedded at all levels of the organisation where every voice is heard, driven by our diverse and active staff networks, and at Board level by the Fairness Taskforce led by our CEO. We nurture a culture which empowers staff to challenge discriminatory behaviours and to enable people to bring their 'whole self' to a kinder, more connected and bold place to work.

University Hospitals Birmingham is a Smoke-Free premises hospital.

Date posted

26 September 2023

Pay scheme

Agenda for change

Band

Band 3

Salary

£22,816 to £24,336 a year

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

304-50821DH

Job locations

Solihull Hospital

Lode Ln

Solihull

West Midlands

B91 2JL

Job description

Job responsibilities

*Please Note : For a detailed job description for this vacancy, please see attached Job Description*

Job description

Job responsibilities

*Please Note : For a detailed job description for this vacancy, please see attached Job Description*

Person Specification

Qualifications

Essential

Maths and English GCSE, A*-C/9-4
Business Administration NVQ level 3 or equivalent experience in an administrative environment

Experience

Essential

Experience of dealing with the Public/Customer service experience
Experience of working with a range of Microsoft Office packages
Experience of using IT systems

Desirable

Experience of working in a busy environment
Experience of working in Healthcare

Additional Criteria

Essential

Good communication / customer care skills both written and verbal demonstrating sympathy and compassion
Good time management skills Ability to deal professionally with enquiries from staff, Patients and Visitors
Understand confidentiality and apply the principles in every day working practice
Ability to pay attention to detail where there are predictable interruptions to the work pattern
Ability to deal with stressful situations and sensitive issues
Work effectively and flexibly as part of a team to meet the needs of the services
Confident in dealing with people at all levels
Must be able to demonstrate an understanding of equality and diversity
Mature open and flexible approach to work
Ability to travel to multiple sitesDemonstrates reliability, motivation and commitment

Person Specification

Qualifications

Essential

Maths and English GCSE, A*-C/9-4
Business Administration NVQ level 3 or equivalent experience in an administrative environment

Experience

Essential

Experience of dealing with the Public/Customer service experience
Experience of working with a range of Microsoft Office packages
Experience of using IT systems

Desirable

Experience of working in a busy environment
Experience of working in Healthcare

Additional Criteria

Essential

Good communication / customer care skills both written and verbal demonstrating sympathy and compassion
Good time management skills Ability to deal professionally with enquiries from staff, Patients and Visitors
Understand confidentiality and apply the principles in every day working practice
Ability to pay attention to detail where there are predictable interruptions to the work pattern
Ability to deal with stressful situations and sensitive issues
Work effectively and flexibly as part of a team to meet the needs of the services
Confident in dealing with people at all levels
Must be able to demonstrate an understanding of equality and diversity
Mature open and flexible approach to work
Ability to travel to multiple sitesDemonstrates reliability, motivation and commitment

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.