University Hospitals Birmingham NHS Foundation Trust

Band 3 ​Waiting List Coordinator

Information:

This job is now closed

Job summary

We are looking to recruit an enthusiastic and motivated waiting list coordinators to work alongside our team ofsecretaries, and managing 8 surgical waiting lists within the Trauma Department at the Queen ElizabethHospital Birmingham. The successful candidate will be required to be a key member of the Secretarial Team,providing a professional and high quality administrative service at all times.Our admin team looks after 20 busy consultants, each requiring a proactive secretary to manage their day today admin, booking admissions/appointments, liaising with patients and colleagues both internally andexternally. They must be willing to assist the consultant and department in providing the best possible care toour patients and service users in line with our trust values and mission statement.We are looking for someone ideally with working knowledge and experience of managing surgical waiting listsand the RTT pathway; excellent touch-typing skills, good knowledge of medical terminology, someone who isa team player but has the initiative to complete their individual tasks in a timely manner. We would like thesuccessful candidate to be pro-active, approachable, supportive to both patient and colleagues, to have aconscientious approach, and ability to demonstrate admin experience and be able to meet the main duties ofthe role as identified in the job description. You must possess excellent organisational skills and beexperienced in dealing with confidential information.

Main duties of the job

*Please Note : For a detailed job description for this vacancy, please see attached Job Description*

About us

We are recognised as one of the leading NHS Foundation Trusts in the UK. Our vision is to Build Healthier Lives, and we recognise that we need incredible staff to do this.

Our commitment to our staff is to create the best place for them to work, and we are dedicated to:

Investing in the health and wellbeing of our staff, including a commitment of offering flexible working where we can;Offer our staff a wide variety of training and development opportunities, to support their personal and career development objectives.

UHB is committed to ensuring that our staff are treated fairly and feel that they belong, by creating a kind and inclusive environment. This is about equity of opportunity; removing all barriers, including discrimination and ensuring each individual member of staff reach their true potential, achieve their ambitions and thrive in their work. This is more than words. We are taking action. Our commitment to an inclusive culture is embedded at all levels of the organisation where every voice is heard, driven by our diverse and active staff networks, and at Board level by the Fairness Taskforce led by our CEO. We nurture a culture which empowers staff to challenge discriminatory behaviours and to enable people to bring their 'whole self' to a kinder, more connected and bold place to work.

Details

Date posted

10 August 2023

Pay scheme

Agenda for change

Band

Band 3

Salary

£22,816 to £24,336 a year

Contract

Permanent

Working pattern

Part-time, Flexible working

Reference number

304-1067578DH1

Job locations

Queen Elizabeth Hospital

Mindelsohn Way

Birmingham

West Midlands

B15 2TH


Job description

Job responsibilities

*Please Note : For a detailed job description for this vacancy, please see attached Job Description*

Job description

Job responsibilities

*Please Note : For a detailed job description for this vacancy, please see attached Job Description*

Person Specification

Qualifications

Essential

  • * Good General Education (eg. GCSE English and Maths A-C GCSE LEVEL 9-4
  • * Business Administration NVQ level 3 or equivalent experience in an Administrative environment

Experience

Essential

  • * Experience of dealing with the Public/Customer service experience
  • * Experience of working in a Secretarial/ Administrative role with a proven track record of problem solving
  • * Experience of dealing with the Public/Customer service experience
  • * Good Organisational skills
  • * Able to use own initiative and deal with the unpredictable
  • * Able to work under pressure and to multi-task
  • * Able to work to deadlines

Desirable

  • * Experience of working in a busy environment
  • * Experience of working in Healthcare
  • * Previous experience of transcribing formal minutes

Additional Criteria

Essential

  • * Plus knowledge of dealing with non-routine issues such as problem solving for an area of work
  • * Good communication / customer care skills both written and verbal demonstrating sympathy and compassion
  • * Good keyboard/ IT skills
  • * Good organisational skills and ability to multitask
  • * Good time management skills
  • * Ability to deal professionally with enquiries from staff, patients and visitors
  • * Understand confidentiality and apply the principles in everyday working practice
  • * Ability to pay attention to detail where there are predictable interruptions to the work pattern
  • * Ability to deal with stressful situations and sensitive issues
  • * Work effectively and flexibly as part of a team to meet the needs of the services
  • * Confident in dealing with people at all levels
  • * Must be able to demonstrate an understanding of equality and diversity
  • * Mature open and flexible approach to work
  • * Demonstrates care and compassion
  • * Good inter-personal and communication skills.
  • * Good organisational skills
  • * Ability to travel to multiple sites

Desirable

  • * Ability to work under pressure and deal with stressful situations
Person Specification

Qualifications

Essential

  • * Good General Education (eg. GCSE English and Maths A-C GCSE LEVEL 9-4
  • * Business Administration NVQ level 3 or equivalent experience in an Administrative environment

Experience

Essential

  • * Experience of dealing with the Public/Customer service experience
  • * Experience of working in a Secretarial/ Administrative role with a proven track record of problem solving
  • * Experience of dealing with the Public/Customer service experience
  • * Good Organisational skills
  • * Able to use own initiative and deal with the unpredictable
  • * Able to work under pressure and to multi-task
  • * Able to work to deadlines

Desirable

  • * Experience of working in a busy environment
  • * Experience of working in Healthcare
  • * Previous experience of transcribing formal minutes

Additional Criteria

Essential

  • * Plus knowledge of dealing with non-routine issues such as problem solving for an area of work
  • * Good communication / customer care skills both written and verbal demonstrating sympathy and compassion
  • * Good keyboard/ IT skills
  • * Good organisational skills and ability to multitask
  • * Good time management skills
  • * Ability to deal professionally with enquiries from staff, patients and visitors
  • * Understand confidentiality and apply the principles in everyday working practice
  • * Ability to pay attention to detail where there are predictable interruptions to the work pattern
  • * Ability to deal with stressful situations and sensitive issues
  • * Work effectively and flexibly as part of a team to meet the needs of the services
  • * Confident in dealing with people at all levels
  • * Must be able to demonstrate an understanding of equality and diversity
  • * Mature open and flexible approach to work
  • * Demonstrates care and compassion
  • * Good inter-personal and communication skills.
  • * Good organisational skills
  • * Ability to travel to multiple sites

Desirable

  • * Ability to work under pressure and deal with stressful situations

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

University Hospitals Birmingham NHS Foundation Trust

Address

Queen Elizabeth Hospital

Mindelsohn Way

Birmingham

West Midlands

B15 2TH


Employer's website

https://www.uhb.nhs.uk/jobs.htm (Opens in a new tab)


Employer details

Employer name

University Hospitals Birmingham NHS Foundation Trust

Address

Queen Elizabeth Hospital

Mindelsohn Way

Birmingham

West Midlands

B15 2TH


Employer's website

https://www.uhb.nhs.uk/jobs.htm (Opens in a new tab)


Employer contact details

For questions about the job, contact:

Hiring Manager

Alix Banting

alix.banting@uhb.nhs.uk

01213714976

Details

Date posted

10 August 2023

Pay scheme

Agenda for change

Band

Band 3

Salary

£22,816 to £24,336 a year

Contract

Permanent

Working pattern

Part-time, Flexible working

Reference number

304-1067578DH1

Job locations

Queen Elizabeth Hospital

Mindelsohn Way

Birmingham

West Midlands

B15 2TH


Supporting documents

Privacy notice

University Hospitals Birmingham NHS Foundation Trust's privacy notice (opens in a new tab)