University Hospitals Birmingham NHS Foundation Trust

Band 4 Group Support Administrator - Haematology and Oncology

Information:

This job is now closed

Job summary

There is a new Group Support Administrator post within the Haematology and Oncology Operational Team at University Hospitals Birmingham (UHB). The role will provide operational support, including administrative and coordination of services across the specialties. If you thrive working in a fast-paced environment with a variety of tasks and changing priorities, this is the role for you.

The post holder will gain an understanding of the day-to-day delivery of services, work collaboratively with multi-speciality teams, and gain knowledge of performance, governance, quality and insight into service improvement. You will be part of the management team, working alongside the operational team to deliver quality patient care.

The successful post holder should be able to demonstrate a good, foundational knowledge of national NHS targets for Referral to Treatment pathways and Cancer performance targets. Successful applicants will need excellent administration skills, demonstrating initiative and good judgement when managing tasks, working to deadlines and prioritising service needs.

The Haematology and Oncology Operations team are looking to recruit an enthusiastic, organised and flexible individual to join the service. The post holder will join a well-developed team and be encouraged in their learning and development. This is an excellent role into a career in healthcare operational management.

Please note, the recruitment process will include an in person interview and assessment.

Main duties of the job

The post holder will provide a comprehensive administration service to the Operations team across Haematology and Oncology at University Hospitals Birmingham (UHB), working collaboratively with clinical and administrative colleagues and stakeholders to provide an efficient operational service.

The post holder will work closely with the Operations team to ensure that the services are working effectively and in line with locally and nationally set performance targets, whilst providing excellent patient care. Whilst working with the oversight and support of the Operations Managers, the successful candidate will be developed and expected to work autonomously to support and produce meeting minutes, manage patient pathways, validate patient lists in line with national cancer and performance targets and coordinate local inductions.

It is essential that the post holder exercises initiative and judgement, using acquired skills and knowledge, to appropriately respond to the changing needs of the specialties, in line with key service development projects and areas for support.

Cross-site working and working from home will also be required.

About us

We are recognised as one of the leading NHS Foundation Trusts in the UK. Our vision is to Build Healthier Lives, and we recognise that we need incredible staff to do this.

Our commitment to our staff is to create the best place for them to work, and we are dedicated to:

Investing in the health and wellbeing of our staff, including a commitment of offering flexible working where we can;Offer our staff a wide variety of training and development opportunities, to support their personal and career development objectives.

UHB is committed to ensuring that our staff are treated fairly and feel that they belong, by creating a kind and inclusive environment. This is about equity of opportunity; removing all barriers, including discrimination and ensuring each individual member of staff reach their true potential, achieve their ambitions and thrive in their work. This is more than words. We are taking action. Our commitment to an inclusive culture is embedded at all levels of the organisation where every voice is heard, driven by our diverse and active staff networks, and at Board level by the Fairness Taskforce led by our CEO. We nurture a culture which empowers staff to challenge discriminatory behaviours and to enable people to bring their 'whole self' to a kinder, more connected and bold place to work.

Details

Date posted

14 July 2023

Pay scheme

Agenda for change

Band

Band 4

Salary

£25,147 to £27,596 a year

Contract

Permanent

Working pattern

Full-time, Flexible working, Home or remote working

Reference number

304-1072824DO

Job locations

Trustwide

Mindelsohn Way

Birmingham

West Midlands

B15 2TH


Job description

Job responsibilities

*Please Note : For a detailed job description for this vacancy, please see attached Job Description*

Job description

Job responsibilities

*Please Note : For a detailed job description for this vacancy, please see attached Job Description*

Person Specification

Qualifications

Essential

  • *Good General Education (eg. GCSE English and Maths A-C GCSE LEVEL 9-4)
  • *Business Administration NVQ level 3 or equivalent experience in an Administrative environment

Experience

Essential

  • *Experience of dealing with the Public/Customer service experience
  • *Experience of working in a Secretarial/ Administrative role with a proven track record of problem solving
  • *Experience of dealing with the Public/Customer service experience
  • *Able to use own initiative and deal with the unpredictable
  • *Able to work under pressure and to multi-task
  • *Able to work to deadlines

Desirable

  • *Experience of working in a busy environment
  • *Experience of working in Healthcare
  • *Previous experience of transcribing formal minutes

Additional Criteria

Essential

  • *Knowledge of dealing with non-routine issues demonstrating problem solving for an area of work
  • *Good communication / customer care skills both written and verbal demonstrating sympathy and compassion
  • *Good keyboard/ IT skills
  • *Good organisational skills and ability to multitask
  • *Good time management skills
  • *Ability to deal professionally with enquiries from staff, patients and visitors
  • *Understand confidentiality and apply the principles in everyday working practice
  • *Ability to pay attention to detail where there are predictable interruptions to the work pattern
  • *Ability to deal with stressful situations and sensitive issues.
  • *Work effectively and flexibly as part of a team to meet the needs of the services
  • *Confident in dealing with people at all levels
  • *Must be able to demonstrate an understanding of equality and diversity
  • *Mature open and flexible approach to work
  • *Demonstrates care and compassion
  • *Good inter-personal and communication skills.
  • *Good organisational skills
  • *Ability to travel to multiple sites

Desirable

  • *Ability to work under pressure and deal with stressful situations
Person Specification

Qualifications

Essential

  • *Good General Education (eg. GCSE English and Maths A-C GCSE LEVEL 9-4)
  • *Business Administration NVQ level 3 or equivalent experience in an Administrative environment

Experience

Essential

  • *Experience of dealing with the Public/Customer service experience
  • *Experience of working in a Secretarial/ Administrative role with a proven track record of problem solving
  • *Experience of dealing with the Public/Customer service experience
  • *Able to use own initiative and deal with the unpredictable
  • *Able to work under pressure and to multi-task
  • *Able to work to deadlines

Desirable

  • *Experience of working in a busy environment
  • *Experience of working in Healthcare
  • *Previous experience of transcribing formal minutes

Additional Criteria

Essential

  • *Knowledge of dealing with non-routine issues demonstrating problem solving for an area of work
  • *Good communication / customer care skills both written and verbal demonstrating sympathy and compassion
  • *Good keyboard/ IT skills
  • *Good organisational skills and ability to multitask
  • *Good time management skills
  • *Ability to deal professionally with enquiries from staff, patients and visitors
  • *Understand confidentiality and apply the principles in everyday working practice
  • *Ability to pay attention to detail where there are predictable interruptions to the work pattern
  • *Ability to deal with stressful situations and sensitive issues.
  • *Work effectively and flexibly as part of a team to meet the needs of the services
  • *Confident in dealing with people at all levels
  • *Must be able to demonstrate an understanding of equality and diversity
  • *Mature open and flexible approach to work
  • *Demonstrates care and compassion
  • *Good inter-personal and communication skills.
  • *Good organisational skills
  • *Ability to travel to multiple sites

Desirable

  • *Ability to work under pressure and deal with stressful situations

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

University Hospitals Birmingham NHS Foundation Trust

Address

Trustwide

Mindelsohn Way

Birmingham

West Midlands

B15 2TH


Employer's website

https://www.uhb.nhs.uk/jobs.htm (Opens in a new tab)


Employer details

Employer name

University Hospitals Birmingham NHS Foundation Trust

Address

Trustwide

Mindelsohn Way

Birmingham

West Midlands

B15 2TH


Employer's website

https://www.uhb.nhs.uk/jobs.htm (Opens in a new tab)


Employer contact details

For questions about the job, contact:

Hiring Manager

Sarah Sidhu and Heidi Gregory

sarah.sidhu@uhb.nhs.uk

01213718977

Details

Date posted

14 July 2023

Pay scheme

Agenda for change

Band

Band 4

Salary

£25,147 to £27,596 a year

Contract

Permanent

Working pattern

Full-time, Flexible working, Home or remote working

Reference number

304-1072824DO

Job locations

Trustwide

Mindelsohn Way

Birmingham

West Midlands

B15 2TH


Supporting documents

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