University Hospitals Birmingham NHS Foundation Trust

Band 4 Flow Coordinator

This job is now closed

Job summary

Are you passionate about providing an excellent service to our patients?

Do you want to make a difference to patients being discharged from hospital?

Are you looking for an opportunity to positively impact patients' and their relatives' experience of post-inpatient care?

If the answer is yes, then the Patient Flow Coordinator role is for you.

You would be joining a dynamic patient-centred team, providing an excellent service to our patients and ward colleagues. Working within a supportive and friendly environment, you will be encouraged to participate and share learning with colleagues across the team.

We are looking to expand our Hospital Discharge Team and have a number of Patient Flow Coordinator roles available to support patient discharge. We are looking for nurses or AHPs to join our team to help continually improve the care given to our patients as they are about to leave hospital. We know that a patient's recovery can be impacted by staying in hospital longer than is necessary so having the right care plan in place is critical and supports them to leave hospital safely.

This is a really exciting opportunity to make a difference to patients. Patient Flow Coordinators will support the effective management of patient discharge from hospital and will play a pivotal role in supporting ward-based colleagues with patient discharge plans.

Main duties of the job

We are looking for an outstanding individual who:

*has exceptional administration and organisational skills

*is enthusiastic, driven and practical

*has excellent communication and engagement skills

*can adapt to different ways of working

*is able to prioritise workload

*can use their own initiative as well as working as part of a team

*Act as a first point of assistance for both internal and external enquiries relating to patient discharge

*Facilitate and support effective and early communication between hospital staff, the patient and their family with regards to discharge planning.

*Manage patient communications via telephone and through Trust systems to create letters and emails

*To act as a point of contact for queries from clinical and non-clinical staff

*Liaise with clinical and non-clinical teams across the Trust via telephone and email

*Escalate patient queries, capacity problems and general issues to line manager or relevant clinical staff as appropriate

About us

We are recognised as one of the leading NHS Foundation Trusts in the UK. Our vision is to Build Healthier Lives, and we recognise that we need incredible staff to do this.

Our commitment to our staff is to create the best place for them to work, and we are dedicated to:

Investing in the health and wellbeing of our staff, including a commitment of offering flexible working where we can;Offer our staff a wide variety of training and development opportunities, to support their personal and career development objectives.

UHB is committed to ensuring that our staff are treated fairly and feel that they belong, by creating a kind and inclusive environment. This is about equity of opportunity; removing all barriers, including discrimination and ensuring each individual member of staff reach their true potential, achieve their ambitions and thrive in their work. This is more than words. We are taking action. Our commitment to an inclusive culture is embedded at all levels of the organisation where every voice is heard, driven by our diverse and active staff networks, and at Board level by the Fairness Taskforce led by our CEO. We nurture a culture which empowers staff to challenge discriminatory behaviours and to enable people to bring their 'whole self' to a kinder, more connected and bold place to work.

Date posted

11 July 2023

Pay scheme

Agenda for change

Band

Band 4

Salary

£25,147 to £27,596 a year

Contract

Fixed term

Duration

12 months

Working pattern

Full-time

Reference number

304-49883DH

Job locations

Solihull Hospital

Lode Ln

Solihull

West Midlands

B91 2JL

Job description

Job responsibilities

*Please Note : For a detailed job description for this vacancy, please see attached Job Description*

Job description

Job responsibilities

*Please Note : For a detailed job description for this vacancy, please see attached Job Description*

Person Specification

Qualifications

Essential

* Good General Education (eg. GCSE English and Maths A-C GCSE LEVEL 9-4
* Business Administration NVQ level 3 or equivalent experience in an Administrative environment

Experience

Essential

* Experience of dealing with the Public/Customer service experience
* Experience of working in a Secretarial/ Administrative role with a proven track record of problem solving
* Experience of dealing with the Public/Customer service experience
* Good Organisational skills
* Able to use own initiative and deal with the unpredictable
* Able to work under pressure and to multi-task
* Able to work to deadlines

Desirable

* Experience of working in a busy environment
* Experience of working in Healthcare
* Previous experience of transcribing formal minutes

Additional Criteria

Essential

* Plus knowledge of dealing with non-routine issues such as problem solving for an area of work
* Good communication / customer care skills both written and verbal demonstrating sympathy and compassion
* Good keyboard/ IT skills
* Good organisational skills and ability to multitask
* Good time management skills
* Ability to deal professionally with enquiries from staff, patients and visitors
* Understand confidentiality and apply the principles in everyday working practice
* Ability to pay attention to detail where there are predictable interruptions to the work pattern
* Ability to deal with stressful situations and sensitive issues
* Work effectively and flexibly as part of a team to meet the needs of the services
* Confident in dealing with people at all levels
* Must be able to demonstrate an understanding of equality and diversity
* Mature open and flexible approach to work
* Demonstrates care and compassion
* Good inter-personal and communication skills.
* Good organisational skills
* Ability to travel to multiple sites

Desirable

* Ability to work under pressure and deal with stressful situations

Person Specification

Qualifications

Essential

* Good General Education (eg. GCSE English and Maths A-C GCSE LEVEL 9-4
* Business Administration NVQ level 3 or equivalent experience in an Administrative environment

Experience

Essential

* Experience of dealing with the Public/Customer service experience
* Experience of working in a Secretarial/ Administrative role with a proven track record of problem solving
* Experience of dealing with the Public/Customer service experience
* Good Organisational skills
* Able to use own initiative and deal with the unpredictable
* Able to work under pressure and to multi-task
* Able to work to deadlines

Desirable

* Experience of working in a busy environment
* Experience of working in Healthcare
* Previous experience of transcribing formal minutes

Additional Criteria

Essential

* Plus knowledge of dealing with non-routine issues such as problem solving for an area of work
* Good communication / customer care skills both written and verbal demonstrating sympathy and compassion
* Good keyboard/ IT skills
* Good organisational skills and ability to multitask
* Good time management skills
* Ability to deal professionally with enquiries from staff, patients and visitors
* Understand confidentiality and apply the principles in everyday working practice
* Ability to pay attention to detail where there are predictable interruptions to the work pattern
* Ability to deal with stressful situations and sensitive issues
* Work effectively and flexibly as part of a team to meet the needs of the services
* Confident in dealing with people at all levels
* Must be able to demonstrate an understanding of equality and diversity
* Mature open and flexible approach to work
* Demonstrates care and compassion
* Good inter-personal and communication skills.
* Good organisational skills
* Ability to travel to multiple sites

Desirable

* Ability to work under pressure and deal with stressful situations

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

University Hospitals Birmingham NHS Foundation Trust

Address

Solihull Hospital

Lode Ln

Solihull

West Midlands

B91 2JL

Employer's website

https://www.uhb.nhs.uk/jobs.htm (Opens in a new tab)

Employer details

Employer name

University Hospitals Birmingham NHS Foundation Trust

Address

Solihull Hospital

Lode Ln

Solihull

West Midlands

B91 2JL

Employer's website

https://www.uhb.nhs.uk/jobs.htm (Opens in a new tab)