Job summary
This is a really exciting time to join our established outpatient pharmacy service 'Newcastle Pharmacy Services'. We provide an outpatient dispensing service to the patients of The Newcastle upon Hospitals NHS Trust. We are looking for motivated and dynamic individuals who thrive in a fast paced, energetic and friendly environment who are keen to develop themselves and the service.
Grade 2
Full time 37. 5 hours per week working Monday -Friday shifts 08:30 - 18:00.
Trustwide. Base at Freeman but expected to cover shifts at both sites when required.
Annual Leave - 27 days holiday per year plus Bank Holidays
Pension: Nest Pension Scheme; 5% employee contribution and 3 % employers contribution
Pay Date: 28th of the month
£24,465 per annum
Interview Date: 27th January 2026
Main duties of the job
To carry out the full range of reception duties.
Communicate with a diverse range of people who visit pharmacy.
To carry out the full range of Dispensing Assistant duties including the dispensing of prescriptions.
To participate in pharmacy projects and developments and cooperate in implementing new policies and procedures arising from this.
Deals with the public on a daily basis where patients may be upset, distressed or angry due to what they may perceive as being a long waiting time.
About us
Our outpatient pharmacy - Newcastle Pharmacy Services - has operated from 1 December 2024 as a subsidiary of the Trust.
Job description
Job responsibilities
- Undertake reception duties at the pharmacy reception hatch
- Answer the dispensary telephone
- Ensure outpatient prescriptions are entered on the prescription tracking system
- Provide appropriate support as required to dispensary staff
- To assist with general clerical duties e.g. filing and archiving of documentation, data collection, and data input under the direction and supervision of the Pharmacy Manager
- Participate in daily stock checks
- Checks off orders received into the dispensary in accordance with procedure
Job description
Job responsibilities
- Undertake reception duties at the pharmacy reception hatch
- Answer the dispensary telephone
- Ensure outpatient prescriptions are entered on the prescription tracking system
- Provide appropriate support as required to dispensary staff
- To assist with general clerical duties e.g. filing and archiving of documentation, data collection, and data input under the direction and supervision of the Pharmacy Manager
- Participate in daily stock checks
- Checks off orders received into the dispensary in accordance with procedure
Person Specification
Qualifications & Education
Essential
- Good basic education (e.g. GCSEs or equivalent qualifications / experience)
Desirable
- Evidence of achievement at CSE or GCSE in Maths and English
- NVQ 2 in pharmacy services and the approved underpinning knowledge
Knowledge & Experience
Essential
- Knowledge of Health and Safety and hygiene in the work place.
- Experience of working in a customer/client focused environment
Desirable
- Knowledge of pharmacy stock control systems
- Knowledge of drug names and terminology
- Knowledge of COSHH regulations
- Knowledge of Standard Operating Procedures
- Pharmacy experience gained in a hospital or community setting
- Experience of stock control and stock management
Skills & Abilities
Essential
- Demonstrate good oral / written communication
- Ability to accurately record and relay messages to the appropriate individual in a busy environment
- Good computer skills
- Excellent customer care skills
- Excellent telephone manner
Desirable
- Good listening skills
- Ability to work to a Standard Operating Procedure or protocol
- Ability to follow verbal instruction
Person Specification
Qualifications & Education
Essential
- Good basic education (e.g. GCSEs or equivalent qualifications / experience)
Desirable
- Evidence of achievement at CSE or GCSE in Maths and English
- NVQ 2 in pharmacy services and the approved underpinning knowledge
Knowledge & Experience
Essential
- Knowledge of Health and Safety and hygiene in the work place.
- Experience of working in a customer/client focused environment
Desirable
- Knowledge of pharmacy stock control systems
- Knowledge of drug names and terminology
- Knowledge of COSHH regulations
- Knowledge of Standard Operating Procedures
- Pharmacy experience gained in a hospital or community setting
- Experience of stock control and stock management
Skills & Abilities
Essential
- Demonstrate good oral / written communication
- Ability to accurately record and relay messages to the appropriate individual in a busy environment
- Good computer skills
- Excellent customer care skills
- Excellent telephone manner
Desirable
- Good listening skills
- Ability to work to a Standard Operating Procedure or protocol
- Ability to follow verbal instruction
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Newcastle Hospitals PharmaServices Limited
Address
Freeman Hospital
Newcastle upon Tyne
NE7 7DN
