Job summary
We are looking for a highly capable, enthusiastic, and motivated Pharmacy Manager with experience in hospital or community pharmacy to join our newly established Newcastle Pharmacy Services team.
Based at the RVI, you will be responsible for leading, motivating and effectively managing a team of pharmacy staff to deliver an effective pharmacy service, with a strong focus on customer service to patients of the Trust.
Full time 37.5 hours per week
Interview date: 13 January 2026
27 days annual leave plus bank holidays
Pension: Nest Pension Scheme; 5% employee contribution and 3 % employer contribution
Pay Date: 28th of the month
Main duties of the job
Working with the Superintendent Pharmacist and Multi-site Manager, you will advise the hospital and its departments on the safe management of medicines, ensuring compliance with current legislation and professional standards. You will be responsible for incident investigation in relation to dispensing errors and patient safety incidents and ensure that staff are appropriately trained to deliver the service.
The management of the daily workflow will be a key priority of this role and therefore we are looking for a candidate with the skills and experience to provide direction and leadership to ensure that key performance indicators are met.
You will ensure that all procedures relating to the supply of medicines are undertaken on a daily basis by the staff in the outpatient pharmacy department.
The post holder will communicate with pharmacy staff, other healthcare professionals and external customers on wide range of queries relating to the supply, availability and cost of medicines (including controlled drugs, unlicensed medicines, and specials); and supply issues or delays.
About us
Our new outpatient pharmacy - Newcastle Pharmacy Services - has operated from 1 December 2024 as a subsidiary of the Trust. This follows an announcement from Lloyds in August 2024, that it was withdrawing from its 64 Lloyds Pharmacy-branded hospital pharmacy sites across the country, including those at the RVI and Freeman Hospitals.
Job description
Job responsibilities
- To perform the role of the pharmacy manager for one of the outpatient dispensaries. Which includes providing advice, supervision and co-operation with colleagues, particularly in relation to support/cover for absent colleagues
- To manage the outpatient dispensary services FH or RVI by providing direction to all grades of staff, including Pharmacists, working therein in addition to routine management of technical staff.
- To contribute to the review of services provided by Newcastle Pharmacy Services, to improve efficiency and establish greater integration
- To support the training and assessment of staff
Job description
Job responsibilities
- To perform the role of the pharmacy manager for one of the outpatient dispensaries. Which includes providing advice, supervision and co-operation with colleagues, particularly in relation to support/cover for absent colleagues
- To manage the outpatient dispensary services FH or RVI by providing direction to all grades of staff, including Pharmacists, working therein in addition to routine management of technical staff.
- To contribute to the review of services provided by Newcastle Pharmacy Services, to improve efficiency and establish greater integration
- To support the training and assessment of staff
Person Specification
Qualifications
Essential
- Educated to degree level/or hold an NVQ Level 4 in Management or have equivalent level knowledge and experience in a management role
Desirable
- Management qualification
- Pharmacy Service Skills NVQ Level 2 (QCF)
- Qualification for Dispensing / Pharmacy Assistants or a Community Pharmacy dispensing qualification
Skills
Essential
- Excellent training skills
- Excellent organisational skills
- Excellent oral communication
- Excellent written communication
- Excellent customer care
- Ability to maintain a high standard of accuracy in a busy environment
- Standard computer skills
- Ability to manage change
- Flexible approach to developing services
- Ability to use own initiative
Knowledge
Essential
- Knowledge and understanding of all technical aspects of pharmacy patient services, supported by practical experience. Supplemented by short courses and in-house training
- Knowledge and understanding of the Law and Ethics relating to the dispensing of medicines
- Working knowledge of current COSHH and Health and Safety Legislation
Desirable
- Knowledge and understanding of the current training requirements for pharmacy support staff.
- Awareness of Trust policies and procedures relating to dispensary services.
Experience
Essential
- Experience of working in a Pharmacy environment
- Experience of managing and supervising staff.
Person Specification
Qualifications
Essential
- Educated to degree level/or hold an NVQ Level 4 in Management or have equivalent level knowledge and experience in a management role
Desirable
- Management qualification
- Pharmacy Service Skills NVQ Level 2 (QCF)
- Qualification for Dispensing / Pharmacy Assistants or a Community Pharmacy dispensing qualification
Skills
Essential
- Excellent training skills
- Excellent organisational skills
- Excellent oral communication
- Excellent written communication
- Excellent customer care
- Ability to maintain a high standard of accuracy in a busy environment
- Standard computer skills
- Ability to manage change
- Flexible approach to developing services
- Ability to use own initiative
Knowledge
Essential
- Knowledge and understanding of all technical aspects of pharmacy patient services, supported by practical experience. Supplemented by short courses and in-house training
- Knowledge and understanding of the Law and Ethics relating to the dispensing of medicines
- Working knowledge of current COSHH and Health and Safety Legislation
Desirable
- Knowledge and understanding of the current training requirements for pharmacy support staff.
- Awareness of Trust policies and procedures relating to dispensary services.
Experience
Essential
- Experience of working in a Pharmacy environment
- Experience of managing and supervising staff.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Employer details
Employer name
Newcastle Hospitals PharmaServices Limited
Address
Royal Victoria Infirmary
317 02 Royal Victoria Infirmary
NE1 4LP
