Job summary
This is a really exciting time to join our established outpatient pharmacy service 'Newcastle Pharmacy Services'. We provide an outpatient dispensing service to the patients of The Newcastle upon Hospitals NHS Trust. We are looking for motivated and dynamic individuals who thrive in a fast paced, energetic and friendly environment who are keen to develop themselves and the service.
Grade 2
Full time 37. 5 hours per week working Monday -Friday shifts 08:30 - 18:00.
Trustwide. Base at Freeman but expected to cover shifts at both sites when required.
Annual Leave - 27 days holiday per year plus Bank Holidays
Pension: Nest Pension Scheme; 5% employee contribution and 3 % employers contribution
Pay Date: 28th of the month
£24,465 per annum
Interview Date Tuesday 11 November 2025
Main duties of the job
To carry out the full range of reception duties.
Communicate with a diverse range of people who visit pharmacy.
To carry out the full range of Dispensing Assistant duties including the dispensing of prescriptions.
To participate in pharmacy projects and developments and cooperate in implementing new policies and procedures arising from this.
Deals with the public on a daily basis where patients may be upset, distressed or angry due to what they may perceive as being a long waiting time.
About us
Our outpatient pharmacy - Newcastle Pharmacy Services - has operated from 1 December 2024 as a subsidiary of the Trust.
Job description
Job responsibilities
To carry out the full range of reception duties.
Important note on completion of reference section of Application Form
All references from current and previous employers will be sought and must cover a minimum of 3 years employment. Therefore, when completing the reference section of your application form, please give the address, telephone number and work email address of each of your current/previous line managers that cover 3 years employment. Failure to complete this section may result in your application not being processed.
Please note it is a requirement of Newcastle Hospitals Pharmacy Services Ltd that all successful candidates who require a DBS for the post they have been offered pay for their DBS certificate. The method of payment is a salary deduction from your first months pay.
Candidates who are shortlisted for interview will be contacted by e-mail. You should check your SPAM folders as well as your inbox. If you have not been contacted within 4 weeks of the closing date you should assume your application has been unsuccessful.
Job description
Job responsibilities
To carry out the full range of reception duties.
Important note on completion of reference section of Application Form
All references from current and previous employers will be sought and must cover a minimum of 3 years employment. Therefore, when completing the reference section of your application form, please give the address, telephone number and work email address of each of your current/previous line managers that cover 3 years employment. Failure to complete this section may result in your application not being processed.
Please note it is a requirement of Newcastle Hospitals Pharmacy Services Ltd that all successful candidates who require a DBS for the post they have been offered pay for their DBS certificate. The method of payment is a salary deduction from your first months pay.
Candidates who are shortlisted for interview will be contacted by e-mail. You should check your SPAM folders as well as your inbox. If you have not been contacted within 4 weeks of the closing date you should assume your application has been unsuccessful.
Person Specification
Qualifications & Education
Essential
- Good basic education (e.g. GCSEs or equivalent qualifications / experience)
Desirable
- Evidence of achievement at CSE or GCSE in Maths and English
- NVQ 2 in pharmacy services and the approved underpinning knowledge
Knowledge & Experience
Essential
- Knowledge of Health and Safety and hygiene in the work place.
- Experience of working in a customer/client focused environment
Desirable
- Knowledge of pharmacy stock control systems
- Knowledge of drug names and terminolog
- Knowledge of COSHH regulations
- Knowledge of Standard Operating Procedures
- Pharmacy experience gained in a hospital or community setting
- Experience of stock control and stock management
Skills & Abilities
Essential
- Demonstrate good oral / written communication
- Ability to accurately record and relay messages to the appropriate individual in a busy environment
- Good computer skills
- Excellent customer care skills
- Excellent telephone manner
Desirable
- Good listening skills
- Ability to work to a Standard Operating Procedure or protocol
- Ability to follow verbal instruction
Person Specification
Qualifications & Education
Essential
- Good basic education (e.g. GCSEs or equivalent qualifications / experience)
Desirable
- Evidence of achievement at CSE or GCSE in Maths and English
- NVQ 2 in pharmacy services and the approved underpinning knowledge
Knowledge & Experience
Essential
- Knowledge of Health and Safety and hygiene in the work place.
- Experience of working in a customer/client focused environment
Desirable
- Knowledge of pharmacy stock control systems
- Knowledge of drug names and terminolog
- Knowledge of COSHH regulations
- Knowledge of Standard Operating Procedures
- Pharmacy experience gained in a hospital or community setting
- Experience of stock control and stock management
Skills & Abilities
Essential
- Demonstrate good oral / written communication
- Ability to accurately record and relay messages to the appropriate individual in a busy environment
- Good computer skills
- Excellent customer care skills
- Excellent telephone manner
Desirable
- Good listening skills
- Ability to work to a Standard Operating Procedure or protocol
- Ability to follow verbal instruction
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Newcastle Hospitals PharmaServices Limited
Address
Freeman
Newcastle
NE7 7DN
