Job summary
An exciting opportunity has arisen for a motivated and organised administrator to join the Clinical Services Team. Our team is made up of a Clinical Services Manager, GP Clinical Lead, Clinical Services Officers, Quality & Compliance Officer and a Clinical Services Assistant.
The post holder will be expected to work flexibly, maintain strict confidentiality, and demonstrate a proactive approach to supporting continuous service improvement.
The post is available for 30 - 37.5 hours per week, key days to be worked are Tuesdays and Thursdays. Hybrid working available.
Potential interview dates 14 April 2026 and 16 April 2026.
Main duties of the job
The post holder will provide high-quality, comprehensive administrative support to ensure the effective and efficient delivery of clinical services.
This is a varied role and integral role, contributing to the smooth running of the department and playing a key part in supporting governance processes, quality assurance and ongoing service development.
Please refer to job description for further information.
About us
Heartbeat Primary Care CIC is the GP Federation
of the 16 practices across Hambleton and Richmondshire, North Yorkshire. We deliver at scale clinical services across our neighbourhoods during
the week, on evenings and weekends to patients in various hub sites.
We aim to meet everyday health and care needs by supporting the communities we serve with innovative quality services. Our mission is underpinned by our values: Being Professional taking ownership and pride in the delivery of high quality services. Being trusted we are open, transparent and deliver on our promises. Being Supportive we care about patients and each other.
Job description
Job responsibilities
- The role will require you to be actively
involved in various meetings, supporting follow-up actions and assisting individuals
deliver agreed outcomes.
-
Undertake a range of duties as requested to support key
business functions.
-
Provide comprehensive administrative support.
-
Communicate professionally and confidentially
with patients, colleagues and stakeholders.
-
Proactively participate in identifying issues, suggest
solutions and opportunities for improvements and escalate where appropriate.
-
Carry out general office duties including,
photocopying, scanning, filing, minute-taking and data entry.
-
Ensure all mandatory training is undertaken and
kept up to date.
-
Prepare for and participate in regular 1-1 meetings.
-
Ordering consumables
-
Researching equipment required for various
services
-
Assist with governance activities, including preparing
audits, collating information supplied from service hub sites, and monitoring mandatory
training for bank workers.
-
Support the evolution of expanding services
Job description
Job responsibilities
- The role will require you to be actively
involved in various meetings, supporting follow-up actions and assisting individuals
deliver agreed outcomes.
-
Undertake a range of duties as requested to support key
business functions.
-
Provide comprehensive administrative support.
-
Communicate professionally and confidentially
with patients, colleagues and stakeholders.
-
Proactively participate in identifying issues, suggest
solutions and opportunities for improvements and escalate where appropriate.
-
Carry out general office duties including,
photocopying, scanning, filing, minute-taking and data entry.
-
Ensure all mandatory training is undertaken and
kept up to date.
-
Prepare for and participate in regular 1-1 meetings.
-
Ordering consumables
-
Researching equipment required for various
services
-
Assist with governance activities, including preparing
audits, collating information supplied from service hub sites, and monitoring mandatory
training for bank workers.
-
Support the evolution of expanding services
Person Specification
Knowledge and Skills
Essential
- Professional manner
- Excellent, accurate written and verbal communication skills
- Numerate to be able to undertake basic calculations and interpret data
- Excellent attention to detail
- Follow defined processes
- Excellent organisational skills and prioritise workload on own initiative
- Comprehensive knowledge of Microsoft Office applications Excel, Word, Powerpoint, Teams
- Full driving licence, with ability to travel independently
Desirable
- Experience minuting meetings
- Experience of using GP clinical systems (systmone)
- Experience of using Canva
Experience
Essential
- Experience from other administrative role/environment
- Organising demands and workloads
- Experience in setting up and maintenance of administrative processes
- Experience of working autonomously
Desirable
- Experience of working in primary healthcare/NHS
- Customer service experience
Personal Attributes
Essential
- Professional standards
- Flexible and adaptable
- Ability to be a team player and share information
- Build rapport and develop positive relationships
- Self-motivated & enthusiastic
- Tactful and diplomatic
- Excellent communicator
Qualifications
Essential
- Key skills in literacy and numeracy
- GCSE Grade 4-9 or C and above
Desirable
- Level 3 in Business Administration
Person Specification
Knowledge and Skills
Essential
- Professional manner
- Excellent, accurate written and verbal communication skills
- Numerate to be able to undertake basic calculations and interpret data
- Excellent attention to detail
- Follow defined processes
- Excellent organisational skills and prioritise workload on own initiative
- Comprehensive knowledge of Microsoft Office applications Excel, Word, Powerpoint, Teams
- Full driving licence, with ability to travel independently
Desirable
- Experience minuting meetings
- Experience of using GP clinical systems (systmone)
- Experience of using Canva
Experience
Essential
- Experience from other administrative role/environment
- Organising demands and workloads
- Experience in setting up and maintenance of administrative processes
- Experience of working autonomously
Desirable
- Experience of working in primary healthcare/NHS
- Customer service experience
Personal Attributes
Essential
- Professional standards
- Flexible and adaptable
- Ability to be a team player and share information
- Build rapport and develop positive relationships
- Self-motivated & enthusiastic
- Tactful and diplomatic
- Excellent communicator
Qualifications
Essential
- Key skills in literacy and numeracy
- GCSE Grade 4-9 or C and above
Desirable
- Level 3 in Business Administration
