Heartbeat Primary Care CIC

Care Coordinator

The closing date is 31 October 2025

Job summary

We have an exciting new opportunity ideally for an individual who has experience working in Primary Care. This role a key patient facing position on our reception desk helping patients navigate Total Triage and manage their needs by providing a contact to answer queries and manage appointments.

The role will be for 20 hours per week, Monday - Friday, 2.00pm - 6.00pm.

Main duties of the job

The successful candidate will be a motivated, team player who has a passion for ensuring our patients receive high quality care and support.

You will be the first point of contact for patients in the GP practice ensuring they are signposted accordingly.

Strong communication skills, professionalism, and a patient-focused approach are essential.

About us

Our practice is run by Heartbeat Primary Care, a Community Interest Company which also supports 16 GP practices across Hambleton and Richmondshire.

We are a PMS practice with a list size of around 8,400 patients based in Catterick Garrison, North Yorkshire. Catterick is the British Army's largest Garrison in the world and is set to double in size by 2030 with the expectation that our registered list will also grow proportionately over the next 8 years.

A new integrated care campus is currently being built to meet the requirements of this projected population growth and is likely to form the blueprint for similar facilities in communities with a combined defence and civilian population. We have a history of innovative service development to meet the needs of our population, which consists mostly of the families of serving soldiers and second-generation army families who have settled in the area.

We are a well-established training practice, providing continued development opportunities to our staff and trainees while working as part of one united PCN which provides important benefits to the individual practices, the wider group and most importantly our patients.

We pride ourselves on the ability to ensure that all staff have a good work/life balance which is evident in our stable workforce and how the team work closely with each other on a daily basis.

Date posted

20 October 2025

Pay scheme

Other

Salary

£12.95 an hour

Contract

Permanent

Working pattern

Part-time

Reference number

C0003-25-0011

Job locations

Harewood Medical Practice

42 Richmond Road

Catterick Garrison

DL9 3JD

Job description

Job responsibilities

Meet and greet patients politely and professionally on their arrival, assisting them where necessary with the Practices computerised check in facility.

Assist patient in submitting both medical and administration requests via the Total Triage system.

Help people to manage their needs by providing a contact to answer queries, make and manage appointments, and ensure that people have good quality written or verbal information to help them make choices about their care.

Be able to take payments & maintain records for chargeable work

Processing patient medication requests

Make / rearrange appoints at the requests of practice colleagues

Answer telephone calls from patients and other callers, signposting, taking messages, forwarding queries and making appointments using the Practices computerised appointments system.

Sorting any mail both internal and external.

Scanning and uploading confidential information to patients records

Process new patient registrations and register temporary patients

Carry out any other administration tasks as requested that supports the practice and Primary Care Network.

Ensure that the waiting and reception areas are kept tidy and presentable throughout the day

Follow Practice rules and procedures where they relate to this post including the building closing down protocol.

Maintain patient and Practice confidentiality at all times, only releasing confidential information when authorised to do so to those acting in an official capacity.

Undertake practice work in line with PCN directed priorities

Proactively identify and work with a cohort of practice patients to support their personalised care requirements

Support uptake of national screening programmes and immunisation programmes

Support the practice team in achieving quality and outcome frameworks.