Acute Visiting ACP - Care Home Liaison Team

Job description

Job responsibilities

Our Care Home Liaison Team is a multi-disciplinary team based a Scorton Medical Centre, Scorton, Richmondshire and provides support to our aligned Care Homes, our proactive frailty support and acute visiting service to housebound patients.

You will provide care for Richmondshire's care homes and supported living populations, from initial assessment of a new resident, review of residents who have recently been discharged from hospital, review of stable residents and those who are deteriorating and approaching end of life care. You will be able to demonstrate critical thinking in the clinical decision-making process, including assessment and diagnostic skills, leading to the delivery of safe and appropriate care for all patients. Working collaboratively with the care home visiting team to meet the needs of the patients whilst supporting the delivery of policy and procedures.

You will provide a holistic and clinical service, with support from GPs and other team members as required, implementing agreed management plans. You will review and act appropriately on blood results and referrals/correspondence regarding patients.

The post holder will work with the wider PCN team to ensure that all aspects of the Primary Care Network Contract Directed Enhanced Service and its associated service specifications, relevant to this post, are realised.

The role is pivotal to improving quality of care for patients and operational efficiencies within primary care and therefore requires motivation and passion to deliver excellent service within general practice.

Key responsibilities

Responsibilities may include but not be limited to the following:

You will have an advanced practice qualification and be a non-medical prescriber

• Plan and manage complete episodes of care, working in partnership with other members of the multi-disciplinary PCN team, delegating and referring as appropriate, to optimise health outcomes for patients
• Able to use an advanced level of professional accountability, autonomy and judgement for seeing, treating and assessing patients who present with a broad range of situations and conditions
• Work autonomously, clinically examining and assessing patients and initiating any appropriate action whilst taking responsibility for managing practice whilst using an advanced level of professional accountability, autonomy and judgement for highly complex decision making across a broad range of situations
• Have a level of understanding of PCN and NHS values, policies and procedures
• Provide support to Care Home staff, which may include delivering training where required or supporting Care Home pilots and support the other members of the Care Home Liaison Team

Confidentiality

• In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
• In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to local practices and Heartbeat Primary Care CIC as business organisations. All such information from any source is to be regarded as strictly confidential
• Information relating to patients, carers, colleagues, other healthcare workers or the business of the Alliance and practices may only be divulged to authorised persons in accordance with the Alliance and practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Health & Safety

The post-holder will assist in promoting and maintaining their own and others' health, safety and security as defined in the Alliance Health & Safety Policy, to include:

• Using personal security systems within the workplace according to practice guidelines

Equality and Diversity

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

• Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with Heartbeat Primary Care CIC procedures and policies, and current legislation and also that of any practices you may be working in
• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
• Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/Professional Development

The post-holder will participate in any learning programme implemented by Heartbeat Primary Care CIC as part of this employment, such training to include:

• Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
• Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.

Quality

The post-holder will strive to maintain quality within the Alliance and member practices, and will:

• Alert other team members to issues of quality and risk
• Assess own performance and take accountability for own actions, either directly or under supervision
• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
• Work effectively with individuals in other agencies to meet patients needs
• Effectively manage own time, workload and resources.

Communication

The post-holder should recognise the importance of effective communication within the team and will strive to:

• Communicate effectively with other team members
• Communicate effectively with patients and carers
• Recognise peoples needs for alternative methods of communication and respond accordingly.

Contribution to the Implementation of Services

The post-holder will:

• Apply Heartbeat Primary Care CIC policies, standards and guidance and those of general practice where appropriate
• Discuss with other members of the team how the policies, standards and guidelines will affect own work
• Participate in audit where appropriate.

Special Working Conditions

The post-holder is required to travel independently to care homes and practice sites (where applicable) and to attend meetings etc. hosted by other agencies

The post-holder will be part of Richmondshire PCN and will be expected to support the work of the PCN and its constituent practices as required.

ANY OTHER DELEGATED DUTIES CONSIDERED APPROPRIATE TO THE POST.

This job description covers the main duties that the post holder will be expected to undertake. These duties may be revised from time-to-time following consultation with the post holder.

Person Specification

Qualifications

Essential

• Professional registration with relevant professional body
• Recognised Advanced Clinical Practice course (or working towards) MSc or evidenced capabilities through portfolio route
• Advanced Practice Digital Badge. Digital badge is for those who have an MSc OR have evidenced their capabilities through portfolio route
• Non Medical prescriber
• Ability to see and treat a wide range of minor injury and illness presentations
• To take a full comprehensive history, clinical physically examine and treat within level of own competence
• Willing to learn new clinical skills to enhance practice
• Evidence of on-going CPD

Desirable

• Post-reg critical care and mentorship qualification (nurses only)

Other

Essential

• Have use of own vehicle with business insurance and clean full UK driving licence

Experience

Essential

• Excellent interpersonal and communication skills, using a range of methods e.g. verbal, written and record keeping
• Maintain sensitivity at all times to the emotional needs of the patient and their relatives
• Competent to deal calmly and professional with patients, relatives and work colleagues in a confidential and sensitive manner
• Able to work autonomously whilst using clinical decision making skills at an advanced level
• Demonstrate ability to work in a busy environment and cope when the service is under pressure
• Have a strong sense of personal and team accountability
• Good organisational skills
• To be flexible and multi-skilled to ensure the priorities of the PCN can be met
• Has previous experience working at an advanced level in primary care, urgent care of emergency care
• Demonstrates a willingness to do telephone triage

Desirable

• Computer literacy with a range of software, databases and spreadsheets
• Has an understanding of Systm1
• Interpretation of bloods
• Understanding of Primary Care Networks
• Additional skills of assessing frail and elderly
• Teaching and development of staff
• Ability to analyse and interpret complex information / results from patient assessment
• Previously worked as part of an integrated team

Personal Attributes

Essential

• Self-motivation and reliability
• Professional role model for advanced clinical practice
• Ability to work unsupervised and on own initiative and as part of an MDT
• Professional and empathetic nature
• Ability to deal with distressing, unpleasant circumstances, and difficult personnel issues

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Heartbeat Primary Care CIC

Address

Scorton Medical Centre

Stags Way

Scorton

Richmond

North Yorkshire

DL10 6HB

Employer's website

https://www.weareheartbeat.org/ (Opens in a new tab)