East Coast Community Healthcare CIC

Senior Heatlhcare Support Worker

The closing date is 26 March 2026

Job summary

Senior Healthcare Support Worker, Band 3

We have an exciting opportunity for an enthusiastic to work within our established inpatient team. You will support both nursing and therapy teams to facilitate rehabilitation in an inpatient environment.

Our aim is to promote recovery and well-being, whilst empowering patients to self-manage and maximise their independence using meaningful activity. We take a very holistic approach to rehabilitation working on the ethos that all patient interactions have the potential to be a rehabilitation opportunity.

Main duties of the job

You will be working within a team consisting of band 7 ward manager, band 6 sister/charges nurse, band 5 registered nurse and band 3 healthcare support workers who are all trained in a range of skills. Your role will be very physical, providing hands on, patient facing care. You will work alongside both nursing and therapy teams, delivering care so that they can support and respond to the patients needs. This includes all aspects of activities of daily living, with an ethos of rehabilitation to support patients to gain as much independence as possible.

About us

ECCH is well established health care provider and has been successfully delivering NHS care within the community since 2011. We provide a range of NHS, community health and social care services predominantly across the easterly region of the Norfolk/Suffolk borders.

We are aligned to NHS terms and conditions, and offer many employee benefits, to find out more about us visit our website - www.ecch.org. We are a social enterprise and staff owned organisation which means staff can opt to be shareholders and have a real say in how ECCH is run and evolves to deliver healthcare for the future.

At the heart of our ambition, we work in partnership with and for the community to become the provider and employer of choice for community healthcare.

The Unit presently comprises of 33 intermediate care beds delivering rehabilitation, which are located over three individual units that has 11 single rooms in each. For our intermediate care patients our aims are to reduce acute hospital admission and facilitate early discharge by utilising the skills of the multidisciplinary team of nurses and therapists.

Date posted

12 March 2026

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,937 to £26,598 a year

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

849-OL-12

Job locations

Carlton Court

St Peters Road, Carlton Colville

Lowestoft

Suffolk

NR33 8AG

Job description

Job responsibilities

Contribute to, support, and promote ECCH's, strategic direction, values, and culture in relation to proactive and reactive services.

*Communicate effectively with patients, relatives and carers, respecting patient confidentiality with privacy and respect for diverse cultural backgrounds and requirements.

*Participate in one-to-one meetings/clinical supervision within team as required.

*Participate in the learning environment.

*Contribute to the clinical governance agenda through participation in clinical audit when required.

*Contribute to an environment conducive to effective working, respecting, and supporting the delivery of high-quality clinical services.

*Contribute to change and innovation within the team.

*Work as part of the multidisciplinary to deliver delegated proactive interventions including reablement and conducting therapy exercises.

*Support therapy staff with access/discharge home visits.

*Support therapy staff to deliver various activities to aid functional ability e.g. group exercises, games, and puzzles to improve manual dexterity and memory.

*Work in partnership with senior members of the team and ensure the care provided is of high quality.

*Work with patients towards self-care and independence.

*Work to support families and carers. Be aware of the effects of illness on the family.

*Enable individuals and their families to express their feelings and preferences and take appropriate action.

*Work as part of the multidisciplinary team to deliver supportive care to patients approaching end of life.

*To promote effective communication between patients, families, and carers to include participation in all decision making related to their care.

*Follow an agreed care plan offering a range of clinical activities to ensure best practice is delivered.

*Undertake personal care activities of daily living with patients.

*Support and deliver aspects of activities of daily living. To include management of dietary and fluid intake, toenail care, management of continence, assisting with toileting programmes, including use of sheaths, catheters, and continence pads.

*Take, Record and Report (if outside of normal parameters) Blood Pressure, Respiration, Oxygen Saturation and Pulse rate as may be necessary using NEWS2. (National Early Warning System 2 Observation chart)

*Undertake observations of skin assessments, continence, nutrition, and report back to senior colleagues.

*Undertake urinalysis, including collecting urine sample as directed, reporting any concerns regarding urination.

*Be able to participate in simple wound care, skin tear pathway, venepuncture, or collection of specimens.

*Participate in Health Education/training for patients, families, and carers.

*Engage in personal development; maintain competence, knowledge, and skills commensurate with role.

*Be accountable for practice taking every reasonable opportunity to sustain and improve knowledge and competence.

*Provide information as required to complete outcome measures on admission and discharge.

*Maintain legible, accurate and contemporaneous patient records in accordance with ECCH Policy.

*Report any changes in patient's condition to a registered Health Care Professional.

*Take responsibility for the safe use of clinical equipment.

*Contribute to the effective use of resources.

*All roles within East Coast Community Healthcare CIC (ECCH) require staff to demonstrate our Values and Signature Behaviours in the care and service they provide to patients, service users, stakeholders, and colleagues. All members of staff should consider these as an essential part of their job role.

*Our Values outline the core behaviours that we can all achieve and are summarised as an acronym within the word 'CARE'. These stand for: Compassion, Action, Respect and Everyone.

*Underpinning our Values are our Signature Behaviours which highlight by taking the right actions we continue to build a strong culture. Our four Signature Behaviours are: Compassion - We Listen, We Learn, We Lead| Action - My Accountability, My Responsibility | Respect - Respect Our Resources: People, Time and Money | Everyone - Work Together, Achieve Together.