Job summary
If you're interested in how business opportunities are identified, assessed and shaped into business development decisions, this is an exciting opportunity to join us as our new Commercial Development Coordinator.
Reporting to the Commercial Development Manager, you will play a key supporting role in exploring early-stage ideas, gathering and organising insights, and contributing to the development of opportunities that make a real difference across ECCH and its subsidiaries. You'll gain exposure to a wide range of services and projects, building your commercial capability through real, applied work in a supportive and collaborative environment.
What you'll bring:
* An ability to work with emerging ideas and help bring clarity to information as it develops
* The ability to create structure from discussion, shaping early-stage thinking into clear, well-organised written outputs
* Strong planning and organisation, with confidence managing your workload and keeping momentum across different strands of work
* A logical, evidence-minded approach, with attention to detail and an interest in how organisations make informed decisions
* A collaborative mindset, comfortable working with different teams, listening to varied perspectives and reflecting them accurately in your work
* An interest in helping compare options and feasibility, contributing to balanced assessments of emerging opportunities
Main duties of the job
You will contribute across the development process, working with colleagues to:
* Scan for potential opportunities and early ideas, gathering intelligence from services, partners, market insights and local needs
* Compile and organise information into the opportunity pipeline, ensuring insights and emerging ideas are captured in a clear and consistent way
* Help make sense of developing or incomplete information, testing assumptions and identifying what would need to be true for an opportunity to progress
* Work with operational, finance, projects and governance colleagues to understand practical considerations such as delivery implications, risks and resource needs
* Support the comparison of different delivery options, helping to capture trade-offs, feasibility considerations and alignment with organisational priorities
* Produce clear, structured summaries and early drafts that bring together key insights, reasoning and options to inform the Commercial Development Manager's decision-making
* Deliver specific business development tasks delegated by the Commercial Development Manager, contributing to early-stage exploration and development activity
* Track how opportunities evolve over time, documenting assumptions, changes and reasoning as ideas progress or are refined
About us
ECCH is well established health care provider and has been successfully delivering NHS care within the community since 2011. We provide a range of NHS, community health and social care services predominantly across the easterly region of the Norfolk/Suffolk borders.We are aligned to NHS terms and conditions, and offer many employee benefits, to find out more about us visit our website - www.ecch.org. We are a social enterprise and staff owned organisation which means staff can opt to be shareholders and have a real say in how ECCH is run and evolves to deliver healthcare for the future.At the heart of our ambition, we work in partnership with and for the community to become the provider and employer of choice for community healthcare.
We encourage you to apply as early as possible as this job may close earlier than the advertised closing date once enough applications have been received.
Our Commercial Development team is small and collaborative, working across ECCH and its subsidiaries to support business development priorities. As a developing function within the Commercial & Transformation Directorate, this is a good time to join us as we continue to shape how we work. We value a steady, collaborative working style where ideas are discussed openly and colleagues support one another's thinking.
Job description
Job responsibilities
Market Research & Opportunity Assessment
*Conduct desk-based research to identify and support the assessment of new business opportunities in line with ECCH's strategic priorities.
*Support the maintenance of up-to-date intelligence on market trends, competitor activity, and potential partners.
*Support the evaluation and feedback on emerging opportunities and intelligence, relevant to ECCH's strategy, which will then inform business development plans, identifying opportunities, solutions, and priorities.
*Contribute to the structured analysis of the organisation's strengths and capabilities, coordinating information and operational intelligence to support strategic decision-making.
Business Development & Proposal Support
*Work with the Commercial Development Manager and other key colleagues to identify and propose priority areas for new business development, aligned to ECCH's strategic goals and develop compelling proposals under direction or as part of a team.
*Work with the Commercial Development Manager to develop and deliver systems and procedures that support the development of new business, including those that track opportunity pipelines, success rates, and market activity.
*Support the Commercial Development Manager to deliver compelling and effective new business proposals and business cases by gathering inputs from internal teams and ensuring deadlines are met.
*Assist with managing timelines, version control, and submission logistics.
*Contribute to the development and maintenance of proposal templates, standard content libraries and formatting guides.
*Maintain business development systems and trackers (e.g. pipeline dashboards, success rate logs, opportunity registers).
*Support the collation of documentation for internal governance and reporting purposes related to commercial activity.
*Support the development of financial costings for business cases, proposals and tenders by liaising with finance colleagues and collating required information
Project coordination & Support
*Assist with the planning and coordination of business development projects.
*Organise and facilitate project meetings, including agenda preparation, taking minutes, and tracking follow-up actions.
*Maintain project documentation including risk and issue logs in line with governance standards.
*Track delivery milestones and highlight potential risks or delays to the Business Development Manager.
Administrative & General Responsibilities
*Undertakes duties under the supervision of the Business Development Manager and escalates issues appropriately.
*Maintain organised records and filing systems for business development activities in accordance with data protection and governance standards.
*Support the team with general administrative duties such as diary coordination, document formatting, and meeting scheduling.
*Undertake other duties commensurate with the role and grade as required to support the business development function.
General
*All roles within East Coast Community Healthcare CIC (ECCH) require staff to demonstrate our Values and Signature Behaviours in the care and service they provide to patients, service users, stakeholders and colleagues. All members of staff should consider these as an essential part of their job role.
*Our Values outline the core behaviours that we can all achieve and are summarised as an acronym within the word 'CARE'. These stand for: Compassion, Action, Respect and Everyone.
*Underpinning our Values are our Signature Behaviours which highlight by taking the right actions we continue to build a strong culture. Our four Signature Behaviours are: Compassion - We Listen, We Learn, We Lead| Action - My Accountability, My Responsibility | Respect - Respect Our Resources: People, Time and Money | Everyone - Work Together, Achieve Together.
AI
We recognise that AI tools are increasingly used in professional settings. While we encourage strong applications, we value authenticity and an accurate reflection of skills and experience.
Applicants must declare if AI has been used to complete their application, including responses that are directly copied or significantly shaped by AI tools.
By submitting this application, you confirm that all information provided is a true and accurate representation of your own skills, knowledge, and experience.
Job description
Job responsibilities
Market Research & Opportunity Assessment
*Conduct desk-based research to identify and support the assessment of new business opportunities in line with ECCH's strategic priorities.
*Support the maintenance of up-to-date intelligence on market trends, competitor activity, and potential partners.
*Support the evaluation and feedback on emerging opportunities and intelligence, relevant to ECCH's strategy, which will then inform business development plans, identifying opportunities, solutions, and priorities.
*Contribute to the structured analysis of the organisation's strengths and capabilities, coordinating information and operational intelligence to support strategic decision-making.
Business Development & Proposal Support
*Work with the Commercial Development Manager and other key colleagues to identify and propose priority areas for new business development, aligned to ECCH's strategic goals and develop compelling proposals under direction or as part of a team.
*Work with the Commercial Development Manager to develop and deliver systems and procedures that support the development of new business, including those that track opportunity pipelines, success rates, and market activity.
*Support the Commercial Development Manager to deliver compelling and effective new business proposals and business cases by gathering inputs from internal teams and ensuring deadlines are met.
*Assist with managing timelines, version control, and submission logistics.
*Contribute to the development and maintenance of proposal templates, standard content libraries and formatting guides.
*Maintain business development systems and trackers (e.g. pipeline dashboards, success rate logs, opportunity registers).
*Support the collation of documentation for internal governance and reporting purposes related to commercial activity.
*Support the development of financial costings for business cases, proposals and tenders by liaising with finance colleagues and collating required information
Project coordination & Support
*Assist with the planning and coordination of business development projects.
*Organise and facilitate project meetings, including agenda preparation, taking minutes, and tracking follow-up actions.
*Maintain project documentation including risk and issue logs in line with governance standards.
*Track delivery milestones and highlight potential risks or delays to the Business Development Manager.
Administrative & General Responsibilities
*Undertakes duties under the supervision of the Business Development Manager and escalates issues appropriately.
*Maintain organised records and filing systems for business development activities in accordance with data protection and governance standards.
*Support the team with general administrative duties such as diary coordination, document formatting, and meeting scheduling.
*Undertake other duties commensurate with the role and grade as required to support the business development function.
General
*All roles within East Coast Community Healthcare CIC (ECCH) require staff to demonstrate our Values and Signature Behaviours in the care and service they provide to patients, service users, stakeholders and colleagues. All members of staff should consider these as an essential part of their job role.
*Our Values outline the core behaviours that we can all achieve and are summarised as an acronym within the word 'CARE'. These stand for: Compassion, Action, Respect and Everyone.
*Underpinning our Values are our Signature Behaviours which highlight by taking the right actions we continue to build a strong culture. Our four Signature Behaviours are: Compassion - We Listen, We Learn, We Lead| Action - My Accountability, My Responsibility | Respect - Respect Our Resources: People, Time and Money | Everyone - Work Together, Achieve Together.
AI
We recognise that AI tools are increasingly used in professional settings. While we encourage strong applications, we value authenticity and an accurate reflection of skills and experience.
Applicants must declare if AI has been used to complete their application, including responses that are directly copied or significantly shaped by AI tools.
By submitting this application, you confirm that all information provided is a true and accurate representation of your own skills, knowledge, and experience.
Person Specification
Qualifications
Essential
- *Educated to degree level or able to demonstrate equivalent knowledge and experience relevant to the role.
Desirable
- *Educated to degree level (or equivalent) in Business Management, Marketing or related discipline.
Experience
Essential
- *Demonstrable experience of contributing to the successful coordination or delivery of projects, including managing deadlines and producing supporting documentation.
- *Proven trackrecord of coordinating or supporting projects of any size, including planning activities, meeting deadlines and producing clear documentation.
- *Experience working with a variety of stakeholders (e.g. colleagues in other teams, external partners, clients or service users) to gather information and move work forward.
- *Evidence of producing written outputs that demonstrate clarity, accuracy and an eye for detail.
- *Competent user of Microsoft Office (or equivalent productivity tools) to analyse data and present information.
Desirable
- *Experience supporting the preparation or coordination of costing inputs for bids or proposals
- *Experience of supporting commercial, business development, or project activities.
- *Exposure to businessdevelopment or incomegeneration tasks such as market research, bid/proposal writing, tender submissions or sales support.
- *Experience collating basic financial or resource information (budgets, costings, forecasts) to support decision making.
- *Familiarity with regulated or mission driven environments
Additional Criteria
Essential
- Skills and Knowledge
- *Excellent verbal and written communication skills, with the ability to tailor messages for a range of audiences.
- *Ability to present information effectively in meetings or presentations.
- *Confident user of Microsoft Office (Word, Excel, PowerPoint, Outlook) to prepare documents, presentations and reports.
- *Ability to plan, prioritise and manage multiple tasks and deadlines independently.
- *Strong organisational skills, with attention to detail and accuracy.
- Personal Attributes
- *Professional and confident when liaising with colleagues, stakeholders, and partners at all levels.
- *Assertive
- *Flexible
- *Enthusiastic
- *Logical thinker, and problem solver
- *Able to remain effective and efficient under pressure
- *Able to work both independently and as part of a team
- *Willingness and ability to work across different sites
- *Commitment to personal development and continuous learning
- *Strong attention to detail and commitment to maintaining high standards in work.
- *Ability to embrace our Culture, Values and Signature Behaviours:
- (Compassion - We Listen, We Learn, We Lead| Action - My Accountability, My Responsibility | Respect - Respect Our Resources: People, Time and Money | Everyone - Work Together, Achieve Together).
- *Willingness and ability to work across different sites and travel to alternative sites and across the community as required.
Desirable
- Skills and Knowledge
- *Knowledge of working within a healthcare environment
- *Knowledge of working in a commercial environment
- *Ability to develop clear, concise, and well-structured reports and business documentation
- *Confidence in supporting discussions or meetings with internal and external stakeholders.
- *Understanding of the principles of financial costing and resource planning in the context of healthcare or service development
Person Specification
Qualifications
Essential
- *Educated to degree level or able to demonstrate equivalent knowledge and experience relevant to the role.
Desirable
- *Educated to degree level (or equivalent) in Business Management, Marketing or related discipline.
Experience
Essential
- *Demonstrable experience of contributing to the successful coordination or delivery of projects, including managing deadlines and producing supporting documentation.
- *Proven trackrecord of coordinating or supporting projects of any size, including planning activities, meeting deadlines and producing clear documentation.
- *Experience working with a variety of stakeholders (e.g. colleagues in other teams, external partners, clients or service users) to gather information and move work forward.
- *Evidence of producing written outputs that demonstrate clarity, accuracy and an eye for detail.
- *Competent user of Microsoft Office (or equivalent productivity tools) to analyse data and present information.
Desirable
- *Experience supporting the preparation or coordination of costing inputs for bids or proposals
- *Experience of supporting commercial, business development, or project activities.
- *Exposure to businessdevelopment or incomegeneration tasks such as market research, bid/proposal writing, tender submissions or sales support.
- *Experience collating basic financial or resource information (budgets, costings, forecasts) to support decision making.
- *Familiarity with regulated or mission driven environments
Additional Criteria
Essential
- Skills and Knowledge
- *Excellent verbal and written communication skills, with the ability to tailor messages for a range of audiences.
- *Ability to present information effectively in meetings or presentations.
- *Confident user of Microsoft Office (Word, Excel, PowerPoint, Outlook) to prepare documents, presentations and reports.
- *Ability to plan, prioritise and manage multiple tasks and deadlines independently.
- *Strong organisational skills, with attention to detail and accuracy.
- Personal Attributes
- *Professional and confident when liaising with colleagues, stakeholders, and partners at all levels.
- *Assertive
- *Flexible
- *Enthusiastic
- *Logical thinker, and problem solver
- *Able to remain effective and efficient under pressure
- *Able to work both independently and as part of a team
- *Willingness and ability to work across different sites
- *Commitment to personal development and continuous learning
- *Strong attention to detail and commitment to maintaining high standards in work.
- *Ability to embrace our Culture, Values and Signature Behaviours:
- (Compassion - We Listen, We Learn, We Lead| Action - My Accountability, My Responsibility | Respect - Respect Our Resources: People, Time and Money | Everyone - Work Together, Achieve Together).
- *Willingness and ability to work across different sites and travel to alternative sites and across the community as required.
Desirable
- Skills and Knowledge
- *Knowledge of working within a healthcare environment
- *Knowledge of working in a commercial environment
- *Ability to develop clear, concise, and well-structured reports and business documentation
- *Confidence in supporting discussions or meetings with internal and external stakeholders.
- *Understanding of the principles of financial costing and resource planning in the context of healthcare or service development
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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