Primary Care Homes Operations Manager

Job responsibilities

As a senior leader the post holder will deputise for and support, the Deputy Director of Operations as they discharge their duties aligned to this portfolio and in relation to contractual and Quality Assurance arrangements.

Placing strong emphasis on relationships with our community and stakeholders, the role will include working with N&W ICB, NCH&C and GY&W partners to develop and deliver effective and efficient clinical pathways.

The post holder is expected to take a strategic lead role on the service design laid out in our contracts, account for the place-based demographics and the N&W ICS agenda in order to fulfil ECCHs ambitions as described in our Strategy.

Communication

To work in partnership with key stakeholders to manage change and develop services in line with locality need, ECCH strategic direction and STP/ICS ambitions.

Create, develop and enhance relationships and partnerships with all locality stakeholders including but not limited to Primary Care, voluntary agencies, charities and patient groups.

Be accessible for staff, service users, families and carers and act as a point of clinical expertise.

Deputising for the Deputy Director of Operations provide and receive highly complex, highly sensitive and highly contentious information where using the highest level of interpersonal and communication skills would be required to overcome significant barriers to acceptance.

Patient Care

Promote a climate of best practice, underpinned by the key principles of governance.

Responsible for leadership of the service area and management of service, ensuring they are suitably trained, informed and competent to carry out the full range of their duties, and that mechanisms are in place for regular and effective supervision, appraisal, objective setting and personal development planning. Where necessary devising training and delivery to other staff according to emerging need.

Responsible for providing an effective clinical learning environment, in collaboration with other senior clinicians for staff in service area and across other services.

Contribute to MDT decisions regarding care based on their knowledge and expertise.

Responsible for ensuring care is delivered in a patient centred framework involving service users, families and carers.

Responsible for ensuring that tasks and responsibilities are effectively, fairly and evenly distributed within the service area via teams to provide effective and responsive care for service users and carers.

Responsibility for ensuring safe staffing levels are maintained according to service budget and safe staffing requirements to ensure patient safety, supported by effective e-rostering practice, management of the team and effective recruitment, escalating any concerns where appropriate.

Responsible for ensuring systems are in place to allocate new caseloads and efficient use of resources is maintained to ensure caseloads and the management of caseloads remain safe.

Clinical

Ensure effective and robust clinical leadership and risk management processes are present in clinical areas within the service and reflected in patient records.

Lead the implementation of clinical effectiveness, effective monitoring and relevant audit protocols in service.

Ensure that all clinical practice is compliant with the Nursing and Midwifery Council/HCPC standards and Code of Conduct within service area.

As senior clinician in the service area, personally identify own learning, training and developmental needs through appraisal and supervisions processes, including compliance to statutory and mandatory training requirements and ensure that professional revalidation and CPD is maintained.

Professional

Demonstrate an awareness of national and local policies and their implications for healthcare and work with colleagues in order to develop strategies to manage these.

Understanding of financial position in own service area for budgetary oversight and control; work with finance team to ensure best use of financial resources.

Responsible for the effective monitoring and development of the overall PCH budget which includes several aligned services, ensuring effective and efficient use of resources.

Ensure direct reports and their teams understand and work within appropriate Human Resources policies and staff management procedures.

Establish clear governance procedures within the service area to ensure communication, learning and best practice is embedded and maintained.

Lead the review, development and implementation of service wide policies and protocols.

Support and facilitate audit activity and implement recommendations. Lead and Support service evaluation and audit systems, implementing outcomes and findings.

Ensure that the team practices within ECCH policies, protocols and standards, including NICE guidance where necessary, including the reporting of complaints and incidents.

Ensure effective systems are in place to embed learning and continuous improvements from incidents and complaints.

Conduct and complete, when allocated as part of the Leadership Team process, the investigations of complaints or staff issues, participate in the risk management process, critical incident reporting, evaluation, dissemination and change in practice.

Responsible for ensuring that service user and carer feedback contributes to the development and improvement of the service.

Responsible for the operational management of aligned Services.

Organisational

Responsible for discrete delegated policy implementation and policy/service developments.

Lead on the delivery of annual, workforce financial plans for the PCH services

To develop, review, implement and monitor service standards and protocols in line with Clinical Governance Strategy.

Provide positive cultural leadership to effectively manage and facilitate positive cultural change to improve patient care and integrated working in service area, as a member of the Operations Leadership Team.

Provide visible leadership, promoting ECCH values and intentional culture and acting as a role model within the environment, creating and establishing a caring environment.

Ensure regulatory requirements are met and adhered to and that fundamental standards of care are embedded into practice across the service area. Ensure that CQC compliance across all service area is monitored and maintained.

All roles within East Coast Community Healthcare CIC (ECCH) require staff to demonstrate our Values and Signature Behaviours in the care and service they provide to patients, service users, stakeholders and colleagues. All members of staff should consider these as an essential part of their job role.

Our Values outline the core behaviours that we can all achieve and are summarised as an acronym within the word CARE. These stand for: Compassion, Action, Respect and Everyone.

Underpinning our Values are our Signature Behaviours which highlight by taking the right actions we continue to build a strong culture. Our four Signature Behaviours are: Compassion - We Listen, We Learn, We Lead| Action - My Accountability, My Responsibility | Respect - Respect Our Resources: People, Time and Money | Everyone - Work Together, Achieve Together.

Experience

Essential

• Significant experience of working in a leadership role in health and/or social care to a high standard.
• Extensive experience of all elements of supervisory management including people management, financial/budgetary management and service delivery to set KPIs or service outcome standards.
• Evidence of experience of leading significant change programmes in a health care setting.
• Evidence of ongoing experience working as a senior clinician in relevant field of practice.
• Evidence of development of training programmes in own area of clinical expertise and of delivering training to staff, if applicable.
• Proven ability to influence and negotiate in a variety of settings.

Desirable

• Experience of a broad range of clinical settings.
• Evidence of research awareness and methodology.

Skills and Knowledge

Essential

• Evidenced current knowledge and application of national and local policies relating to clinical quality, long term conditions and specialist area of practice.
• Ability to use IT packages, including MS Word, Excel and Outlook to a competent standard.
• Excellent verbal and written communication skills.
• The ability to lead and empower individuals to create resilient, high performing teams.
• Evidence of highest level of interpersonal and communication skills across a wide spectrum of stakeholders, including ability to manage conflict effectively.

Personal Attributes

Essential

• Ability to work as part of a multi-disciplinary team.
• High levels of personal credibility, presentation and self-awareness.
• Ability to work effectively in an environment with competing demands.
• Excellent standard of attention to detail.
• High standards of personal integrity and ability to assess and provide impartial advice and decisions.
• Ability to embrace our Culture, Values and Signature Behaviours:
• (Compassion - We Listen, We Learn, We Lead| Action - My Accountability, My Responsibility | Respect - Respect Our Resources: People, Time and Money | Everyone - Work Together, Achieve Together).

Desirable

• Project management methodology.

Qualifications

Essential

• RGN plus certificate/Diploma/Degree in District Nursing or equivalent & Professional registration with the Nursing and Midwifery Council or Degree or Equivalent in an Allied health Professions & Registration with the Health Care and Professions Council (HCPC).
• Evidence of formal Leadership or Management Qualification or willing to undertake.
• Masters Degree or equivalent Level 7 qualification or significant formal training/research in relevant field

Desirable

• Evidence of Research undertaken.
• Clinical teaching or supervision qualification (or willing to undertake)
• Community based specialist practitioner qualification.
• Evidence of significant CPD in management / leadership.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).