Job summary
We have an exciting opportunity for an enthusiastic and motivated Systems Specialist to join our Digital Health Team and play a key role in advancing the digital capabilities within our organisation. The role will work with colleagues across the Health and Social Care system, including internal and external stakeholders to support the use of technology to enable clinical best practice and enhance patient care through digital change.
The Digital Health team here at East Coast Community Healthcare (ECCH) is made up of friendly, dynamic, supportive and skilled staff who have a great ethos and drive for improving healthcare provision by enabling digital capabilities. If you are passionate about change and have the skills and experience to advance and support the improvement of quality, productivity, patient and staff experience, and have a passion for digitalisation then this role is for you.
Applicants should have demonstrable experience in operating and configuring digital platforms and delivering transformational change and support to end users.
Main duties of the job
To deploy, and maintain efficient, modern, secure and cost-effective support system solutions on behalf of ECCH.
Provide specialist guidance in the utilisation of digital tools that have been expertly configured to support safe care and promote best clinical practice.
Work with a range of frontline and administrative staff to ensure the digital programmes are continually pushing the capabilities in terms of advancing functionality and technology.
The Digital Health Team is a busy environment, and the successful candidate must be able to prioritise their own workload, manage their time and complete tasks against the required time-frames and will be required to have a flexible approach to working to meet the digital demands of the organisation. You will be required to manage a varied workload and should be able to work autonomously and as part of a team.
About us
ECCH is well established health care provider and has been successfully delivering NHS care within the community since 2011. We provide a range of NHS, community health and social care services predominantly across the easterly region of the Norfolk/Suffolk borders.
We are aligned to NHS terms and conditions, and offer many employee benefits, to find out more about us visit our website at www.ecch.org. We are a social enterprise and staff owned Organisation which means staff can opt to be shareholders and have a real say in how ECCH is run and evolves to deliver healthcare for the future.
At the heart of our ambition, we work in partnership with and for the community to become the provider and employer of choice for community healthcare.
We encourage you to apply as early as possible as this job may close earlier than the advertised closing date once enough applications have been received.
Job description
Job responsibilities
- Provide technical support and advice on the development and implementation of digital health systems.
- Work with clinicians and other stakeholders to understand their needs and ensure that digital systems are designed and configured to meet those needs.
- Manage the day-to-day operation and maintenance of digital health systems.
- Troubleshoot and resolve technical problems with digital health systems.
- Provide training and support to staff on the use of digital health systems.
- Audit and evaluate the effectiveness of the training provided and make recommendations for improvements. This includes continuous self-evaluation of personal performance.
- Participate in research and development projects related to digital health systems.
- Undertake training needs assessments of staff and make recommendations for ongoing development.
- Apply skills and knowledge to raise the standards of computer literacy across ECCHs environments and to support the roll out of new information systems.
- Keep up to date with recent developments in TPP SystmOne Community software and be an expert point of contact for end users on their associated platforms whilst in place within ECCH.
- Continually assess new technology and emerging technical standards to ensure that the services delivered meet the requirements of ECCH.
- Assist the organisations transformation programmes in order to deliver leading digital health enabled services.
- Utilise integration capabilities within the TPP SystmOne electronic patient record in order to simplify end-user processes and facilitate data flows so that operational use of the system is efficient and minimises risk.
- Produce and localise training materials for all courses ensuring that they reflect current business requirements.
- Maintain comprehensive documentation of technical solutions so that the reporting and end user operational processes are well established and safely deployed.
- Monitor systems error messaging/alerts and take responsive action either as prescribed by system documentation or by the service need.
- Provide specialist knowledge of the organisations digital health solutions so that the future business needs and organisational strategy can be best guided to focus attention on the digital needs of services and patient care.
- Take a proactive approach to ensuring new and existing users know how to use current Information Systems. Advise on potential enhancements to system configuration.
- Work alongside systems trainers to develop training packages and provide specialist knowledge to project groups for more complex elements of system administration such as the development of clinical pathway configuration.
- Produce software specification documents and content for training manuals and report specifications as required (in relation to system implementations).
- Ensure effective information governance and adherence to Caldicott principles, implementing policies and procedures to deliver appropriate practice.
- Receive, access and respond to user queries, providing problem solving support and follow-up where required.
- Participate in initiatives to improve data quality.
- Actively participate in a programme of continual improvement for the service.
- Attend and provide constructive input at organisational and departmental meetings as requested.
- Build up good professional working relationships with staff within the Great Yarmouth & Waveney Integrated Care System (ICS), taking into account the culture and ways of working within those communities.
- Support in the implementation of ICS wide digital programmes of work in order to standardise and optimise the use of technology in our region. This includes projects such as, but not limited to, the Shared Care Record, ICS Data Hub, Integrated Discharge solutions, Electronic Referral.
- All roles within East Coast Community Healthcare CIC (ECCH) require staff to demonstrate our Values and Signature Behaviours in the care and service they provide to patients, service users, stakeholders and colleagues. All members of staff should consider these as an essential part of their job role.
Our Values outline the core behaviours that we can all achieve and are summarised as an acronym within the word CARE. These stand for: Compassion, Action, Respect and Everyone.
Underpinning our Values are our Signature Behaviours which highlight by taking the right actions we continue to build a strong culture. Our four Signature Behaviours are: Compassion - We Listen, We Learn, We Lead| Action - My Accountability, My Responsibility | Respect - Respect Our Resources: People, Time and Money | Everyone - Work Together, Achieve Together.
Job description
Job responsibilities
- Provide technical support and advice on the development and implementation of digital health systems.
- Work with clinicians and other stakeholders to understand their needs and ensure that digital systems are designed and configured to meet those needs.
- Manage the day-to-day operation and maintenance of digital health systems.
- Troubleshoot and resolve technical problems with digital health systems.
- Provide training and support to staff on the use of digital health systems.
- Audit and evaluate the effectiveness of the training provided and make recommendations for improvements. This includes continuous self-evaluation of personal performance.
- Participate in research and development projects related to digital health systems.
- Undertake training needs assessments of staff and make recommendations for ongoing development.
- Apply skills and knowledge to raise the standards of computer literacy across ECCHs environments and to support the roll out of new information systems.
- Keep up to date with recent developments in TPP SystmOne Community software and be an expert point of contact for end users on their associated platforms whilst in place within ECCH.
- Continually assess new technology and emerging technical standards to ensure that the services delivered meet the requirements of ECCH.
- Assist the organisations transformation programmes in order to deliver leading digital health enabled services.
- Utilise integration capabilities within the TPP SystmOne electronic patient record in order to simplify end-user processes and facilitate data flows so that operational use of the system is efficient and minimises risk.
- Produce and localise training materials for all courses ensuring that they reflect current business requirements.
- Maintain comprehensive documentation of technical solutions so that the reporting and end user operational processes are well established and safely deployed.
- Monitor systems error messaging/alerts and take responsive action either as prescribed by system documentation or by the service need.
- Provide specialist knowledge of the organisations digital health solutions so that the future business needs and organisational strategy can be best guided to focus attention on the digital needs of services and patient care.
- Take a proactive approach to ensuring new and existing users know how to use current Information Systems. Advise on potential enhancements to system configuration.
- Work alongside systems trainers to develop training packages and provide specialist knowledge to project groups for more complex elements of system administration such as the development of clinical pathway configuration.
- Produce software specification documents and content for training manuals and report specifications as required (in relation to system implementations).
- Ensure effective information governance and adherence to Caldicott principles, implementing policies and procedures to deliver appropriate practice.
- Receive, access and respond to user queries, providing problem solving support and follow-up where required.
- Participate in initiatives to improve data quality.
- Actively participate in a programme of continual improvement for the service.
- Attend and provide constructive input at organisational and departmental meetings as requested.
- Build up good professional working relationships with staff within the Great Yarmouth & Waveney Integrated Care System (ICS), taking into account the culture and ways of working within those communities.
- Support in the implementation of ICS wide digital programmes of work in order to standardise and optimise the use of technology in our region. This includes projects such as, but not limited to, the Shared Care Record, ICS Data Hub, Integrated Discharge solutions, Electronic Referral.
- All roles within East Coast Community Healthcare CIC (ECCH) require staff to demonstrate our Values and Signature Behaviours in the care and service they provide to patients, service users, stakeholders and colleagues. All members of staff should consider these as an essential part of their job role.
Our Values outline the core behaviours that we can all achieve and are summarised as an acronym within the word CARE. These stand for: Compassion, Action, Respect and Everyone.
Underpinning our Values are our Signature Behaviours which highlight by taking the right actions we continue to build a strong culture. Our four Signature Behaviours are: Compassion - We Listen, We Learn, We Lead| Action - My Accountability, My Responsibility | Respect - Respect Our Resources: People, Time and Money | Everyone - Work Together, Achieve Together.
Person Specification
Qualifications
Essential
- Information Technology or Software related degree, equivalent qualification or equivalent experience.
- Recognised teaching or training qualification (e.g. IIIT training diploma or Certificate in Education and Training level 3) or a minimum of 6 months training experience.
- TPP Accreditation in Community Core Module.
Desirable
- Microsoft certification.
- Information Technology qualification at National Level or above (e.g., BTEC Higher National Certificate/Diploma or NVA Level 4).
- Informatics qualification.
- Prince2 Foundation qualification in Project Management.
- Agile Project Management Certification.
Experience
Essential
- Substantial experience of the use of Microsoft Office software in the workplace.
- Significant demonstrable experience of administering or developing patient systems to support the provision of patient care.
- Demonstrable experience of SystmOne and/ or iPM Administration or development or similar patient administration system.
- Demonstrable experience of using system administration tools.
Desirable
- Current or previous experience of being a Symone Super User.
- Experience of documenting policies and procedures.
- Experience of managing the change and realisation of benefits within a project structure.
- Proven experience within a business change and/or training environment.
- Experience of change management.
- Experience of providing advice/support via telephone/email.
- Previous employment/experience in the NHS.
Skills and Knowledge
Essential
- Range of generic skills to train others to a desired level of competence.
- In-depth understanding of the ways in which Information Technology can be used effectively in the workplace.
- Ability to motivate learners and deliver content in an engaging manner.
- Effective written and oral communication skills.
- Effective personal organisation and time management skills.
- Good analytical skills.
- Production of documentation in accordance with trust standards.
- Ability to be logical, disciplined and systematic in problem solving.
- Ability to keep abreast of developments in the digital market.
- The ability to work closely and effectively as part of a wider team providing Information services, ensuring a team focused approach with a helpful, friendly and professional manner.
- Ability to establish effective relationships with others, both internal and external to the organisation.
- Keen to learn and enthusiastic.
- Advanced keyboard skills.
Desirable
- Good working knowledge of TPP SystmOne.
- Range of generic skills to train others to a desired level of competence.
- Ability to translate current processes into future ways of working, highlighting major differences.
- Ability to motivate learners and deliver content in an engaging manner.
- Project management and resource planning skills.
- High level of interpersonal skills including the ability to influence and motivate.
Personal Attributes
Essential
- Ability to communicate well.
- Good presentation skills an ability to speak to groups, large and small, with a varied level of computer skills.
- Self-motivated with the ability to see a job through to completion.
- Ability to prioritise and adapt as required.
- Friendly and outgoing nature.
- Fully committed to providing a customer focused service.
- Have a positive attitude and approach towards the challenges of the role.
- Able to cope with varied workloads remaining calm under pressure.
- Ability to work in a pressured environment whilst maintaining a high level of diplomacy and patience.
- Ability to relate to clinical and other staff at all levels.
- Willingness and ability to work across different sites and travel to alternative sites and across the community as required.
- Ability to embrace our Culture, Values and Signature Behaviours:
- (Compassion - We Listen, We Learn, We Lead| Action - My Accountability, My Responsibility | Respect - Respect Our Resources: People, Time and Money | Everyone - Work Together, Achieve Together).
Desirable
- Interest in continually developing their own skill level.
- Interest in promoting the team.
- Project management and resource planning skills.
- High level of interpersonal skills including the ability to influence and motivate.
- Customer service skills.
Person Specification
Qualifications
Essential
- Information Technology or Software related degree, equivalent qualification or equivalent experience.
- Recognised teaching or training qualification (e.g. IIIT training diploma or Certificate in Education and Training level 3) or a minimum of 6 months training experience.
- TPP Accreditation in Community Core Module.
Desirable
- Microsoft certification.
- Information Technology qualification at National Level or above (e.g., BTEC Higher National Certificate/Diploma or NVA Level 4).
- Informatics qualification.
- Prince2 Foundation qualification in Project Management.
- Agile Project Management Certification.
Experience
Essential
- Substantial experience of the use of Microsoft Office software in the workplace.
- Significant demonstrable experience of administering or developing patient systems to support the provision of patient care.
- Demonstrable experience of SystmOne and/ or iPM Administration or development or similar patient administration system.
- Demonstrable experience of using system administration tools.
Desirable
- Current or previous experience of being a Symone Super User.
- Experience of documenting policies and procedures.
- Experience of managing the change and realisation of benefits within a project structure.
- Proven experience within a business change and/or training environment.
- Experience of change management.
- Experience of providing advice/support via telephone/email.
- Previous employment/experience in the NHS.
Skills and Knowledge
Essential
- Range of generic skills to train others to a desired level of competence.
- In-depth understanding of the ways in which Information Technology can be used effectively in the workplace.
- Ability to motivate learners and deliver content in an engaging manner.
- Effective written and oral communication skills.
- Effective personal organisation and time management skills.
- Good analytical skills.
- Production of documentation in accordance with trust standards.
- Ability to be logical, disciplined and systematic in problem solving.
- Ability to keep abreast of developments in the digital market.
- The ability to work closely and effectively as part of a wider team providing Information services, ensuring a team focused approach with a helpful, friendly and professional manner.
- Ability to establish effective relationships with others, both internal and external to the organisation.
- Keen to learn and enthusiastic.
- Advanced keyboard skills.
Desirable
- Good working knowledge of TPP SystmOne.
- Range of generic skills to train others to a desired level of competence.
- Ability to translate current processes into future ways of working, highlighting major differences.
- Ability to motivate learners and deliver content in an engaging manner.
- Project management and resource planning skills.
- High level of interpersonal skills including the ability to influence and motivate.
Personal Attributes
Essential
- Ability to communicate well.
- Good presentation skills an ability to speak to groups, large and small, with a varied level of computer skills.
- Self-motivated with the ability to see a job through to completion.
- Ability to prioritise and adapt as required.
- Friendly and outgoing nature.
- Fully committed to providing a customer focused service.
- Have a positive attitude and approach towards the challenges of the role.
- Able to cope with varied workloads remaining calm under pressure.
- Ability to work in a pressured environment whilst maintaining a high level of diplomacy and patience.
- Ability to relate to clinical and other staff at all levels.
- Willingness and ability to work across different sites and travel to alternative sites and across the community as required.
- Ability to embrace our Culture, Values and Signature Behaviours:
- (Compassion - We Listen, We Learn, We Lead| Action - My Accountability, My Responsibility | Respect - Respect Our Resources: People, Time and Money | Everyone - Work Together, Achieve Together).
Desirable
- Interest in continually developing their own skill level.
- Interest in promoting the team.
- Project management and resource planning skills.
- High level of interpersonal skills including the ability to influence and motivate.
- Customer service skills.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
