Job summary
This is a new role within the Business Intelligence team, working closely with the Digital Health team, providing business analysis services to digital transformation projects, programmes and services. The role is intended to enable a more user-centred, inclusive and problem-first approach to digital innovation and transformation, enhancing adoption of digital solutions (including optimising what we already have where possible) and measuring the impact of our initiatives.
The Business Analyst will typically work on a number of assignments simultaneously; assignments will vary in scale and complexity.
The focus of the Business Analysis role is to clearly elicit, define and document stakeholder requirements. However, this is a 'full lifecycle' role with possible involvement from business case development to operational review, via requirements, design, development, test and implementation.
You will also define/produce appropriate metrics for reporting benefits realisation to guide business projects and continuous improvement initiatives.
Under current UK immigration rules, this role does not meet the eligibility requirements for sponsorship under either the Health and Care Worker visa or the Skilled Worker visa routes.
Main duties of the job
Analyse stakeholder objectives, investigate business requirements and identify potential benefits and options available for consideration
Model current and desired scenarios as directed using appropriate modelling techniques, gaining agreement from subject matter experts and ensure stakeholder issues with resultant models are resolved.
Create timely impact assessments relating to requests or proposed changes, by analysing current and proposed processes and capability to assess action required.
Support accurate and timely reporting on the performance of areas under analysis for suppliers or end users.
Collect and use feedback from customers and stakeholders helping to measure, develop and enhance effectiveness of customer and stakeholder management.
Investigate operational problems and opportunities, identifying effective business solutions through process improvements.
Undertake activities to develop, implement, and support Continual Service Improvement; e.g. Statistical Process Control (SPC)
Create, review and implement processes and procedures to ensure alignment with changing business requirements.
Constantly research new technologies and new ways of working and adapt and improve processes in own specific discipline to support and enhance analysis for the organisation and its stakeholders.
Be able to interpret highly complex components and situations where at times, information is missing or opinions differ
About us
ECCH is well established health care provider and has been successfully delivering NHS care within the community since 2011. We provide a range of NHS, community health and social care services predominantly across the easterly region of the Norfolk/Suffolk borders.
We are aligned to NHS terms and conditions, and offer many employee benefits, to find out more about us visit our website - www.ecch.org. We are a social enterprise and staff owned organisation which means staff can opt to be shareholders and have a real say in how ECCH is run and evolves to deliver healthcare for the future.
At the heart of our ambition, we work in partnership with and for the community to become the provider and employer of choice for community healthcare.
We encourage you to apply as early as possible as this job may close earlier than the advertised closing date once enough applications have been received.
This is a new role within the Business Intelligence team, working closely with the Digital Health team, providing business analysis services to digital transformation projects, programmes and services.
We recognise that AI tools are increasingly used in
professional settings. While we encourage strong applications, we value
authenticity and an accurate reflection of skills and experience.
Applicants must declare if AI has been used to complete
their application, including responses that are directly copied or
significantly shaped by AI tools.
Job description
Job responsibilities
Service and Business Management
Lead business analysis activities on
projects/assignments.
Undertake logical modelling through to component
specification and design
Develop and implement processes to manage
stakeholder engagement and operational effectiveness
Effectively prioritise, drive out efficiencies and
deliver outputs on time to a high standard
Analysis, Modelling and Data
Analyse stakeholder objectives,
investigate business requirements and identify potential benefits and options
available for consideration
Model current and desired scenarios
as directed using appropriate modelling techniques, gaining agreement from
subject matter experts and ensure stakeholder issues with resultant models are
resolved.
Create timely impact assessments
relating to requests or proposed changes, by analysing current and proposed
processes and capability to assess action required.
Support accurate and timely reporting
on the performance of areas under analysis for suppliers or end users.
Collect and use feedback from
customers and stakeholders helping to measure, develop and enhance
effectiveness of customer and stakeholder management.
Investigate operational problems and
opportunities, identifying effective business solutions through process
improvements.
Undertake activities to develop,
implement, and support Continual Service Improvement; e.g. Statistical Process
Control (SPC)
Create, review and implement
processes and procedures to ensure alignment with changing business
requirements.
Constantly research new technologies
and new ways of working and adapt and improve processes in own specific
discipline to support and enhance analysis for the organisation and its
stakeholders.
Be able to interpret highly complex
components and situations where at times, information is missing or opinions
differ
Define/produce appropriate metrics
for reporting benefits realisation to guide business projects and continuous
improvement initiatives
Systems and Governance
Support with conducting data surveys,
audits and benchmarking of systems/processes and highlight discrepancies and
opportunities where appropriate.
Contribute on the provision of
regular, comprehensive project reports to the appropriate areas and any other
specialist documentation as required
Ensure thorough documentation for all work completed
be it in the form of formal documentation or well-commented code.
The postholder is expected to have/develop background
knowledge of SystmOne, or other clinical system adopted by ECCH, to enhance
their ability to work with the configuration team/services in order to state clear
business process change recommendations
Communication and
Leadership
Actively develop relationships with stakeholders with a view to providing and communicating
highly complex data and information that informs and supports.
Champion the use of business analysis across the
organization through presentations, demos, and/or informal advocacy
Effective persuasive and negotiating
skills will be necessary to secure agreement on business process changes
Professional/Personal Development
The post holder will need to develop and maintain their own
knowledge of developments and
legislation relevant to the service area and ensure that each function reflects current professional guidance and
standards.
The post holder will take responsibility for their own professional development, identifying training and
educational needs and agreeing ways of addressing these with the Business Intelligence Team Leader
The list of duties and responsibilities presented here is not
exhaustive, nor is it intended to be exclusive. Specific responsibilities and
duties of the post-holder within the role may change to meet the developing
requirements of the business. Any such changes will be discussed with the
post-holder and manager, but the post- holder is expected to deliver on any
reasonable requirement.
All roles
within East Coast Community Healthcare CIC (ECCH) require staff to demonstrate our
Values and Signature Behaviours in the care and service they provide to
patients, service users, stakeholders and colleagues. All members of staff
should consider these as an essential part of their job role.
Our Values outline the core behaviours that we
can all achieve and are summarised as an acronym within the word CARE. These stand for: Compassion, Action, Respect and Everyone.
Underpinning our Values are our Signature
Behaviours which highlight by taking the right actions we continue to build a
strong culture. Our four Signature
Behaviours are: Compassion
- We Listen, We Learn,
We Lead| Action - My
Accountability, My Responsibility | Respect - Respect
Our Resources: People, Time and Money | Everyone - Work Together, Achieve Together.
Job description
Job responsibilities
Service and Business Management
Lead business analysis activities on
projects/assignments.
Undertake logical modelling through to component
specification and design
Develop and implement processes to manage
stakeholder engagement and operational effectiveness
Effectively prioritise, drive out efficiencies and
deliver outputs on time to a high standard
Analysis, Modelling and Data
Analyse stakeholder objectives,
investigate business requirements and identify potential benefits and options
available for consideration
Model current and desired scenarios
as directed using appropriate modelling techniques, gaining agreement from
subject matter experts and ensure stakeholder issues with resultant models are
resolved.
Create timely impact assessments
relating to requests or proposed changes, by analysing current and proposed
processes and capability to assess action required.
Support accurate and timely reporting
on the performance of areas under analysis for suppliers or end users.
Collect and use feedback from
customers and stakeholders helping to measure, develop and enhance
effectiveness of customer and stakeholder management.
Investigate operational problems and
opportunities, identifying effective business solutions through process
improvements.
Undertake activities to develop,
implement, and support Continual Service Improvement; e.g. Statistical Process
Control (SPC)
Create, review and implement
processes and procedures to ensure alignment with changing business
requirements.
Constantly research new technologies
and new ways of working and adapt and improve processes in own specific
discipline to support and enhance analysis for the organisation and its
stakeholders.
Be able to interpret highly complex
components and situations where at times, information is missing or opinions
differ
Define/produce appropriate metrics
for reporting benefits realisation to guide business projects and continuous
improvement initiatives
Systems and Governance
Support with conducting data surveys,
audits and benchmarking of systems/processes and highlight discrepancies and
opportunities where appropriate.
Contribute on the provision of
regular, comprehensive project reports to the appropriate areas and any other
specialist documentation as required
Ensure thorough documentation for all work completed
be it in the form of formal documentation or well-commented code.
The postholder is expected to have/develop background
knowledge of SystmOne, or other clinical system adopted by ECCH, to enhance
their ability to work with the configuration team/services in order to state clear
business process change recommendations
Communication and
Leadership
Actively develop relationships with stakeholders with a view to providing and communicating
highly complex data and information that informs and supports.
Champion the use of business analysis across the
organization through presentations, demos, and/or informal advocacy
Effective persuasive and negotiating
skills will be necessary to secure agreement on business process changes
Professional/Personal Development
The post holder will need to develop and maintain their own
knowledge of developments and
legislation relevant to the service area and ensure that each function reflects current professional guidance and
standards.
The post holder will take responsibility for their own professional development, identifying training and
educational needs and agreeing ways of addressing these with the Business Intelligence Team Leader
The list of duties and responsibilities presented here is not
exhaustive, nor is it intended to be exclusive. Specific responsibilities and
duties of the post-holder within the role may change to meet the developing
requirements of the business. Any such changes will be discussed with the
post-holder and manager, but the post- holder is expected to deliver on any
reasonable requirement.
All roles
within East Coast Community Healthcare CIC (ECCH) require staff to demonstrate our
Values and Signature Behaviours in the care and service they provide to
patients, service users, stakeholders and colleagues. All members of staff
should consider these as an essential part of their job role.
Our Values outline the core behaviours that we
can all achieve and are summarised as an acronym within the word CARE. These stand for: Compassion, Action, Respect and Everyone.
Underpinning our Values are our Signature
Behaviours which highlight by taking the right actions we continue to build a
strong culture. Our four Signature
Behaviours are: Compassion
- We Listen, We Learn,
We Lead| Action - My
Accountability, My Responsibility | Respect - Respect
Our Resources: People, Time and Money | Everyone - Work Together, Achieve Together.
Person Specification
Experience
Essential
- Understanding and knowledge of health service terminology and information requirements
- Experience of consulting activities and techniques including facilitating stakeholder groups.
- Experience of process analysis, assessment and change including financial, cultural, technological, organisational and environmental factors. Further experience of establishing customer requirements and identifying how these map to process requirements.
- Experience of the implementation of Business Analysis techniques, methods and tools as well as the enhancement of their application.
- Experience in defining, documenting and working on projects across all phases either alone or with a small team.
- Experience of business process testing including the management of test scenarios and reporting of testing outcomes.
- Familiar with modelling and analysis tools, methods and standards (e.g. UML, BPMN)
- Application of SPC (Statistical Process Control) process improvement to support process improvement
- Experience in stakeholder management, communication and agreement to changes including experience in overseeing the planning of and implementation of change.
- Demonstrable experience of designing individual plans based on the documentation needs of users and of organising the production and distribution of approved documentation items.
Desirable
- Understanding of opportunities provided by the strategic application of Digital & Data.
- Experience in Information Analysis & Report Development
- Experience of specifying user/system interfaces and translating logical designs into physical designs taking account of target environment, performance requirements and existing systems.
- Experience of evaluating the quality of project outputs against agreed acceptance criteria.
- Experience of investigation and development of innovative methods of exploiting Digital & Data.
- Experience report writing with SQL databases
Qualifications
Essential
- Post graduate level (or equivalent qualification / experience)
- Recognised Business Analysis professional qualification (such as BCS International Diploma in Business Analysis) or equivalent experience
- Project management qualification (such as Prince2 Practitioner) or equivalent experience
Desirable
- SystmOne configuration/reporting training certified by TPP, or other clinical system
Skills and Knowledge
Essential
- Able to utilise office software packages to an intermediate or higher level. In particular MSO365
- Ability to manage workload and performance
- Ability to be the lead on discrete projects.
- Ability to plan, document and prioritise own workload in a proactive manner.
- Highly experienced in influencing and negotiation skills including critical questioning and innovative thinking.
- Excellent facilitation skills.
- Ability to be an active listener and to tailor communication to the audience.
- Experience of resolving conflict and problems and challenging projects.
- Ability to coach and mentor others.
Desirable
- Power BI use
- Data warehouse design
- Knowledge of NHS clinical coding
- Knowledge of AI predictive analytics
Personal Attributes
Essential
- Highly organised, with the ability to work to agreed goals, in a self-directed and professional manner.
- Flexible approach to working hours
- Self-motivated and ability to motivate others
- Ability to problem solve and identify / promote solutions
- Ability to analyse and investigate data and trends in order to draw conclusions and assist decision making
- Ability to compile and initiate audits and present findings
- Ability to embrace our Culture, Values and Signature Behaviours:
- (Compassion - We Listen, We Learn, We Lead| Action - My Accountability, My Responsibility | Respect - Respect Our Resources: People, Time and Money | Everyone - Work Together, Achieve Together).
- Willingness and ability to work across different sites and travel to alternative sites and across the community as required.
Desirable
- Evidence of professional and/or personal self-development. Desire to grow.
Person Specification
Experience
Essential
- Understanding and knowledge of health service terminology and information requirements
- Experience of consulting activities and techniques including facilitating stakeholder groups.
- Experience of process analysis, assessment and change including financial, cultural, technological, organisational and environmental factors. Further experience of establishing customer requirements and identifying how these map to process requirements.
- Experience of the implementation of Business Analysis techniques, methods and tools as well as the enhancement of their application.
- Experience in defining, documenting and working on projects across all phases either alone or with a small team.
- Experience of business process testing including the management of test scenarios and reporting of testing outcomes.
- Familiar with modelling and analysis tools, methods and standards (e.g. UML, BPMN)
- Application of SPC (Statistical Process Control) process improvement to support process improvement
- Experience in stakeholder management, communication and agreement to changes including experience in overseeing the planning of and implementation of change.
- Demonstrable experience of designing individual plans based on the documentation needs of users and of organising the production and distribution of approved documentation items.
Desirable
- Understanding of opportunities provided by the strategic application of Digital & Data.
- Experience in Information Analysis & Report Development
- Experience of specifying user/system interfaces and translating logical designs into physical designs taking account of target environment, performance requirements and existing systems.
- Experience of evaluating the quality of project outputs against agreed acceptance criteria.
- Experience of investigation and development of innovative methods of exploiting Digital & Data.
- Experience report writing with SQL databases
Qualifications
Essential
- Post graduate level (or equivalent qualification / experience)
- Recognised Business Analysis professional qualification (such as BCS International Diploma in Business Analysis) or equivalent experience
- Project management qualification (such as Prince2 Practitioner) or equivalent experience
Desirable
- SystmOne configuration/reporting training certified by TPP, or other clinical system
Skills and Knowledge
Essential
- Able to utilise office software packages to an intermediate or higher level. In particular MSO365
- Ability to manage workload and performance
- Ability to be the lead on discrete projects.
- Ability to plan, document and prioritise own workload in a proactive manner.
- Highly experienced in influencing and negotiation skills including critical questioning and innovative thinking.
- Excellent facilitation skills.
- Ability to be an active listener and to tailor communication to the audience.
- Experience of resolving conflict and problems and challenging projects.
- Ability to coach and mentor others.
Desirable
- Power BI use
- Data warehouse design
- Knowledge of NHS clinical coding
- Knowledge of AI predictive analytics
Personal Attributes
Essential
- Highly organised, with the ability to work to agreed goals, in a self-directed and professional manner.
- Flexible approach to working hours
- Self-motivated and ability to motivate others
- Ability to problem solve and identify / promote solutions
- Ability to analyse and investigate data and trends in order to draw conclusions and assist decision making
- Ability to compile and initiate audits and present findings
- Ability to embrace our Culture, Values and Signature Behaviours:
- (Compassion - We Listen, We Learn, We Lead| Action - My Accountability, My Responsibility | Respect - Respect Our Resources: People, Time and Money | Everyone - Work Together, Achieve Together).
- Willingness and ability to work across different sites and travel to alternative sites and across the community as required.
Desirable
- Evidence of professional and/or personal self-development. Desire to grow.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
